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Cupkids LoveCupKidsLove❤ 6 Apr New ❤ Babies Rompers / Sets / PJ / Jumpsuits ❤ 2017 New Arrival ❤


Customer who recommended this item
281
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Free Gift (NOT applicable to CLEARANCE items) Seller Oct 23, 2016
Please be nice... Seller Apr 27, 2016
Return Exchange Policy (2) Seller Apr 21, 2016
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Manufacturer/
Place of origin
Asia Condition New Product
Shipping From Domestic (Singapore)
Material Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Babies / Rompers / Cartoon / Disney / Jumpers / Sleep wear / Sets / Tops and Pants / Pooh / Mikey / Cute Babies / Boys and Girls / Cartoon Sets
BOOKMARK 1 2 3 4 5 6 7

Photo Review (74)

Show My List

Customer Review (286)

Customer Review board
Rating Feedback Date Written by
Recommend Feb 07, 2019 mik*** (SG SG)
Highly Recommend Jan 31, 2019 kxc*** (SG SG)
Highly Recommend Jan 28, 2019 xue*** (SG SG)
Highly Recommend Jan 22, 2019 too*** (SG SG)
Highly Recommend Jan 15, 2019 jad*** (SG SG)
Highly Recommend Jan 04, 2019 bec*** (SG SG)
Highly Recommend Sep 19, 2018 sto*** (SG SG)
Highly Recommend Jul 18, 2018 sar*** (SG SG)
Highly Recommend Jun 25, 2018 Fai*** (SG SG)
Highly Recommend Apr 21, 2018 elv***

Item Q&A(18)

Status
Question & Answer
  • Notice

    Free Gift (NOT applicable to CLEARANCE items)

    For all buyers, as a gratitude for your support, all the purchase of REGULAR items (except clearance and minor-defective items) will be entitled for a free gift * (subject to stock availability). Please note that the selection of free gifts are random sent out and non-exchangeable. If you don't wish to receive the free gift, please leave a memo to us after placed order. However, there's strictly no further discount on the purchased items if you don't wish to receive the free gift as it is served as a gratitude for your support. Thanks for your understanding & happy shopping.
    *Free gifts, e.g. Stickers & ribbon etc
    Cupkids Love
  • Notice

    Please be nice...

    Dear Buyers,
    If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
    We will ignore rude customer/enquiry.

    Treat others as you want to be treated.
    Thanks for your understanding and have a nice day. :)
    Cupkids Love
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Cupkids Love
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item
    *Strictly not accept once tag was removed

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Cupkids Love
  • FAQ

    Why am i charged shipping fee for Singpost normal mail even though i have purchased more than $50?

    When adding to cart, you may have selected different ship rate on different item. Please note that the shipping rate will be auto-waived in the system when only the total purchase amount over $50 , and all the items need to be selected at the same shipping rate(Qxpress) when adding to cart. If all else fails... Leave us a memo or an inquiry and we will refund you accordingly. We hope you enjoyed your shopping at Cupkidslove. Normally we use Singpost Smartpac/Qxpress(for registered mail) to deliver the parcel to buyer. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. Please leave us a memo if you prefer Qxpress to deliver the parcel. We will also arrange Qxpress to deliver the parcel if the parcel is too big to put into buyer’s letterbox.
    Cupkids Love
  • FAQ

    I chose wrong size / design, can I exchange?

    Yes sure, you can exchange the item within 7 days, as long as our stock are available and the items are in original conditions (unused, unworn, with all tags and original packaging intact), however you have to bear the postage fees for both ways. Please email us at cupkidslove@gmail.com with your order number and indicate which design(item code & size) you would like to exchange. Please do not sending item without prior contact. Thanks for your understanding and sorry for any inconvenience caused.
    Cupkids Love
  • FAQ

    I received wrong / defective item, how do I get exchange or replacement?

    Sorry for the mistake or defect. We do our best but bad things do happen in life. We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size. Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at cupkidslove@gmail.com with a snapshot of the defective area/wrong item. We will get back to you as soon as we can. While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed. Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.
    Cupkids Love
  • FAQ

    How long does shipping take? When will I receive the item after ordering?

    We send out items within 1-2 days on business days (Monday - Friday). If order is placed after 12pm on Friday, it will be sent out the next Monday. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.
    Cupkids Love
  • FAQ

    I have not received my items, can you check delivery status?

    First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.
    Cupkids Love
  • Answered
    Question
    Xia******* 2018-11-28
    Answer
    Hi,

    Thanks for your interest. Do you mind to let us know which design(item code/screenshot) you are looking for? We are sorry that we will NOT restock the Winnie the Pooh series in the near future. Do you mind to consider other design?

    More set please refer to our webpage as below :-

    ❤Boy or Unisex Sets/Outfits/PJ/Kids Pyjamas ❤1Y-8Y❤
    https://www.qoo10.sg/g/420953277

    ❤ Girls Casual Cotton Outfits ❤1Y-12Y❤ Dress / Sets ❤
    https://www.qoo10.sg/g/459053217

    Thanks and have a nice day. :)

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
    Cupkids Love 2018-11-28
  • Answered
    Question
    sha******* 2018-11-19
    Answer
    Hi,

    Sorry for kept you waiting. We left size 2-3Y for the item DCS1-010. Have a nice day. :)

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
    Cupkids Love 2018-11-19
    Question
    Thank u
    Answer
    You're welcome. Have a nice day. :)
  • Answered
    Question
    reb******* 2018-01-16
    Answer
    Hi,

    Thanks for your interest. We are sorry that we will NOT restock the item MCR3-008 before CNY 2018. Do you mind to consider other design? Have a nice day. :)

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
    Cupkids Love 2018-01-16
    Question
    ok, for VCR2-005, VCR2-006, VCR2-002, VCR2-001 what size should my son wear?
    He is around 65cm and 7kg.
    Answer
    Hi,

    Thanks for your interest. Each child has their own size. We bring in the designs from different suppliers, so that their suggestion for the size are much different. Since the cutting for different design is different too, we provide suggested ages for your reference of size selection. Kindly note our suggested ages are for average size and might be different with the factory/supplier side suggestion. Please choose your size according to the actual measurement provided.

    You can check from the size measurement of your baby current wearing clothes, and choose the most suitable size from our size chart provided for him.

    Thanks for your understanding and sorry for any inconvenience caused. Have a nice day. :)

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
  • Answered
    Question
    hab******* 2017-08-10
    Answer
    Hi,

    Thanks for your interest. We send out items within 1-2 days on business days (Monday - Friday).

    We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 3-5 working days to deliver, but sometimes longer, which is indeed not in our control.

    Please note that there's no tracking number and the parcel is not traceable for Singpost normal mail.

    Qxpress is highly recomended because it is traceable and faster. Normally they will deliver the item within 3 days. We provide free Qxpress shipping over S$60.00 purchase.

    Thanks and have a nice day. :)

    Regards,
    CupKidsLove
    cupkidslove@gmail.com
    Cupkids Love 2017-08-10
  • Answered
    Question
    Fei******* 2017-08-02
    Answer
    Hi,

    Thanks for your interest. We are sorry that we will not restock DCS1-001/002 and other winnie the pooh designs in the near future(until Oct 2017). Do you mind to consider other design? Thanks for your understanding and have a nice weekend. :)

    Regards,
    CupKidsLove
    cupkidslove@gmail.com
    Cupkids Love 2017-08-05
    Question
    So meaning Oct 2017 will have stock for the above item?
    Answer
    Hi,

    Thanks for your interest. We are sorry that we could not estimate the restock date for the items DCS1-001/002 (or similar designs) because the supplier side have no stock now. Do you mind to consider other design? Thanks for your understanding and have a nice day. :)

    Regards,
    CupKidsLove
    cupkidslove@gmail.com
  • Answered
    Question
    zix******* 2016-07-08
    Answer
    Hi,

    Thanks for your interest. We are sorry that there are too many designs. Do you mind to let us know which design(item code/printscreen) you are looking for? Most of the design are 100% cotton or 95% cotton +5% spandex fabric.

    Thanks for your understanding and have a nice weekend. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-07-08
  • Answered
    Question
    mar******* 2016-01-19
    Answer
    Hi,

    Thanks for your interest. If you place the order and complete payment before 3pm, we will arrange Qxpress to pick up on the next working day. Usually they take 1-3 working days to deliver. Thanks and have a nice day. :)

    Best ragards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-01-19
  • Answered
    Question
    mar******* 2016-01-18
    Answer
    Hi,

    Yes, we provide self collect at Senja. Please leave us a memo(self-collection) once you place the orders. Kindly note that our warehouse not at bukit panjang area and we need time to prepare the item. We will inform you once confirm your order and ready for collect. Thanks and have a nice day. :)

    Best regards,
    Cupkidslove
    cupkidslove@gmail.com
    Cupkids Love 2016-01-18
Ask Question
Address
PRIMZ BIZHUB 21 WOODLANDS CLOSE #06-35
Available during
Email : cupkidslove@gmail.com MON~FRI : 11:00am ~ 5:00pm, Weekends / PB Holiday : day off

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Policy & Notice
How to Return/Exchange