Cupkids Love
Cupkids Love Join Fellow
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POWER MINISHOP RATE 90%
9.90

Cupkids LoveCupKidsLove❤Jan New ❤ Boys Shorts/Jeans ❤ 1Y to 13Y ❤ Paw patrol / Poli / Superheroes ❤

See all Cupkids Love items

Customer who recommended this item
512 (Based on 535 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Free Gift Seller 2016-10-23
Please be nice... Seller 2016-04-27
Return Exchange Policy (2) Seller 2016-04-21
more
Manufacturer/
Place of origin
Asia Condition New Product
Shipping From Domestic (Singapore)
Material Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ★Boys and Girls Shorts/Pants★ 1Y to 10Y ★
BOOKMARK 1 2 3 4 5 6 7

Photo Review (172)

Customer Photo Review board

Highly Recommend Thank you....😊😊😊😊😊😊😊

😀✌👌🤡😁👨‍👩‍👧👨‍👩‍👧👨‍👩‍👧👨‍👩‍👧👨‍👩‍👧

Series:JBB4 | No.:004 | Size:D(+S$2) | If item is out of stock:Specify other choice on memo to seller

+ Add this option
Feb 08, 2018
mar*******
Jan 22, 2018
son*******

Highly Recommend great and i'm a repeat buyer

great and i'm a repeat buyer

Series:RBB3 | No.:012 | Size:C(+S$1) | If item is out of stock:Cancel the order

+ Add this option
Jan 18, 2018
pmi*******

Highly Recommend great and i'm a repeat buyer

great and i'm a repeat buyer

Series:ZBB8 | No.:017 | Size:B(+S$2) | If item is out of stock:Cancel the order

+ Add this option
Jan 18, 2018
pmi*******
Jan 18, 2018
kly*******

Customer Review (535)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 13, 2018 jen*******
Highly Recommend Feb 13, 2018 lpk*******
Highly Recommend Feb 12, 2018 ang*******
Highly Recommend Feb 10, 2018 ahw*******
Highly Recommend Feb 08, 2018 mar*******
Recommend Feb 06, 2018 pei*******
Highly Recommend Feb 01, 2018 kyl*******
Highly Recommend Jan 31, 2018 jol*******
Highly Recommend Jan 31, 2018 ng_*******
Highly Recommend Jan 30, 2018 cat*******

Item Q&A(22)

Status
Question & Answer
Date
Member
Notice
Seller

For all buyers, as a gratitude for your support, all the purchase items (except clearance and minor-defective items) will be entitled for a free gift * (subject to stock availability). Please note that the selection of free gifts are random sent out and non-exchangeable. If you don't wish to receive the free gift, please leave a memo to us after placed order. However, there's strictly no further discount on the purchased items if you don't wish to receive the free gift as it is served as a gratitude for your support. Thanks for your understanding & happy shopping.
*Free gifts, e.g. Stickers & ribbon etc

Notice
Seller

Dear Buyers,
If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
We will ignore rude customer/enquiry.

Treat others as you want to be treated.
Thanks for your understanding and have a nice day. :)

Notice
Seller

Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
-Provide picture of the item to seller end
-Shipping fee will be incurred from buyer's end


How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
*Strictly not accept once tag was removed

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end


Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end

FAQ
Seller

When adding to cart, you may have selected different ship rate on different item. Please note that the shipping rate will be auto-waived in the system when only the total purchase amount over $50 , and all the items need to be selected at the same shipping rate(Qxpress) when adding to cart. If all else fails... Leave us a memo or an inquiry and we will refund you accordingly. We hope you enjoyed your shopping at Cupkidslove. Normally we use Singpost Smartpac/Qxpress(for registered mail) to deliver the parcel to buyer. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. Please leave us a memo if you prefer Qxpress to deliver the parcel. We will also arrange Qxpress to deliver the parcel if the parcel is too big to put into buyer’s letterbox.

FAQ
Seller

Yes sure, you can exchange the item within 7 days, as long as our stock are available and the items are in original conditions (unused, unworn, with all tags and original packaging intact), however you have to bear the postage fees for both ways. Please email us at cupkidslove@gmail.com with your order number and indicate which design(item code & size) you would like to exchange. Please do not sending item without prior contact. Thanks for your understanding and sorry for any inconvenience caused.

FAQ
Seller

Sorry for the mistake or defect. We do our best but bad things do happen in life. We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size. Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at cupkidslove@gmail.com with a snapshot of the defective area/wrong item. We will get back to you as soon as we can. While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed. Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ
Seller

We send out items within 1-2 days on business days (Monday - Friday). If order is placed after 12pm on Friday, it will be sent out the next Monday. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.

FAQ
Seller

First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.

Answered
2018-02-11
xjc*******
User

Hi seller, if order today can receive by Wed 14 Feb?

User

Hi,

Thanks for your interest. We send out items within 1-2 business days. Usually we will check every single piece before we post out the item, so that it may take some time to prepare the items.

Please note that there's no tracking number for normal mail and the parcel is not traceable. Usually Singpost take 3-5 working days to deliver, but sometimes longer(especially during festive period), which is beyond our control. 1 or 2 weeks delivery time is not rare nowadays with SingPost. Once we dropped your parcel into the SingPost mailbox, it will be beyond our control.

Qxpress is highly recommend(safe and faster). Usually they take 1-2 days to deliver the parcel and you can check the latest delivery status on your Qaccount.

Please leave us a memo(urgent need by 14/2) once you place the order at Qoo10, we will let you know asap if there is any issue with your order on Monday.

Thanks for your understanding and have a nice weekend. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

Answered
2018-01-26
ng_*******
User

Hi seller, I just received my orders earlier and noticed 1 of the item was wrongly sent. I ordered Series: WBB1 / No.:008 / Size:A. Item sent is as photo attached. Too small and not the design I want. Could you please advise? Thank you.

User

Hi Poh Suan,

Thanks for your orders. We sincerely apologize for the mistake. We will provide exchange and pay for postage fees incurred. We will resend you the correct item on the following Monday and the courier bag with postage stamp will be enclosed in the parcel. Please keep the item in original conditions and post back the wrong item to us. Thanks for your understanding and really sorry for the inconvenience caused. Have a nice weekend. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

User

Ok noted. Thanks!

User

Hi Poh Suan,

You're welcome. Once again, we are sorry for the mistake and inconvenience caused. Thanks for your understanding and support. Have a nice day. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

Unanswered
2017-11-19
nue*******
User

hi may i know roughly when army pants new stock will come? i am looking for around size 100-110 thanks

User

Hi,

Thanks for your interest. Please let us know which design(item code) you are referring to, so that we can check it for you. Thanks and have a nice weekend. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

User

i am looking for ZBB9-10 ,B -110
its out of stock from list.

Answered
2017-11-18
jen*******
User

I am unable to select normal mail. Why is that so? It keeps defaulting to qexpress

User

Hi,

Thanks for your interest. When adding to cart, you may have selected different ship rate on different item. All the items need to be selected at the same shipping rate(Singpost normal mail) when adding to cart (Co-shipping, Charge for a highest shipping fee). Thanks for your understanding and have a nice weekend. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

User

But I only getting one item and already preselected the normal mail before I confirm my order. Can u check? Tnx

User

Hi,

Thanks for your feedback. We have tried to select Singpost normal mail and add to cart. The item page is functioning well now (please refer to the attached photo for your reference). Do you mind to try to reselect the item and add to cart? Thanks for your understanding and sorry for any inconvenience caused. Have a nice weekend. :)

Regards,
CupkidsLove
cupkidslove@gmail.com

Answered
2017-04-10
iyn*******
User

Hi i would like to order a few shorts for my boys but may i know almost every item is out of stock?

User

Hi,

Thanks for your interest. Depends which design you are refering to. We are sorry that most of the designs are quantity limited. Or would you mind to let us know which design(item code / photo) you are refering to, so that we can check it for you? Thanks for your understanding and support. Have a nice day. :)

Best regards,
Cupkidslove
cupkidslove@gmail.com

Answered
2017-01-11
cry*******
User

Hi Seller,

I have received the pants but item received is too big for my boys, can it be exchange?
I can be reached on +65 97440133

User

Hi Jennifer,

Thanks for your orders. Yes, you can exchange the item within 7 days(until 20/01/17), as long as our stock are available and the items are in unwashed, unused, unworn, with all tags and original packaging intact conditions, however you have to bear the postage fees for both ways. We also provide self collect/exchange at Senja/Woodland.

Please email us at cupkidslove@gmail.com with your order number and indicate which design(item code & size) you would like to change, so that we can reserve the item for you. Our PIC will follow up your request and reply your email for futher instruction. Kindly note that our pick up point is not in the same area and we need time to prepare the items. Please do not coming/sending item without prior contact.

Thanks for your understanding and sorry for any inconvenience caused.

Have a nice day. :)

Best regards,
Cupkidslove
cupkidslove@gmail.com

Answered
2017-01-11
kit*******
User

Hi seller,
May i know is the waist can be adjustable? Will you restock size E?

User

Hi,

Thanks for your interest. The item ZBB9 - 005 is adjustable waitband. We are sorry that we will not restock ZBB9-005 in the near future(until Feb 2017). Thanks for your understanding and have a nice day. :)

Best regards,
Cupkidslove
cupkidslove@gmail.com

Answered
2017-01-03
ang*******
User

I can't track my items. Please confirm if the tracking you have given is correct.

User

Hi Jaydyn,

Thanks for your orders. We have posted out your items via Singpost Smartpac on 28 Dec 2016. The tracking number is SM600933479SG. (Please refer to the attached photo of the parcel.) Usually they take 3-5 working days to update the tracking system and deliver the parcel, but sometimes longer (especially during festival periods), which is beyond our control. Please wait for a few days.

We will check with Singpost for the delivery status of this parcel. Kindly note that they need some times to investigate the parcel. We will let you know you once we receive any update from Singpost.

SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. Please let us know if you didn't receive the parcel in your letterbox once the delivery status updated to "delivered" in Qoo10 system.

Thanks for your understanding and sorry for the inconvenience caused. Have a nice day.:)

Regards,
Cupkidslove

Available during
Email : cupkidslove@gmail.com MON~FRI : 11:00am ~ 5:00pm, Weekends / PB Holiday : day off
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