Cupkids Love
Cupkids Love SG Join Fellow
16,310 Fellows
POWER MINISHOP RATE 90%
CupKidsLove❤ Sales ❤ All Dresses / Sets / Tops / Bottoms on Sales from $5.90 only ❤ 1Y to 10Y ❤
78 items sold
4.30

Cupkids LoveCupKidsLove❤ Sales ❤ All Dresses / Sets / Tops / Bottoms on Sales from $5.90 only ❤ 1Y to 10Y ❤


Customer who recommended this item
628
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above US$10.92 in a cart.
  • US$4.30
    Add to cart

Notice

Subject Register Date
Free Gift (NOT applicable to CLEARANCE items) Seller Oct 23, 2016
Please be nice... Seller Apr 27, 2016
Return Exchange Policy (2) Seller Apr 21, 2016
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Manufacturer/
Place of origin
China Condition New Product
Shipping From From Overseas (Singapore)
help
Material Cotton
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description 10 - Oct - 2019 New Updated
BOOKMARK 1 2 3 4 5 6 7

Photo Review (237)

Customer Review (563)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 10, 2019 nhj*** (SG SG)
Highly Recommend Oct 07, 2019 ivo*** (SG SG)
Highly Recommend Oct 02, 2019 lim*** (SG SG)
Highly Recommend Oct 01, 2019 shm*** (SG SG)
Highly Recommend Oct 01, 2019 moc*** (SG SG)
Highly Recommend Sep 28, 2019 elf*** (SG SG)
Highly Recommend Sep 27, 2019 lil*** (SG SG)
Highly Recommend Sep 26, 2019 sha*** (SG SG)
Highly Recommend Sep 25, 2019 yuf*** (SG SG)
Highly Recommend Sep 25, 2019 liq*** (SG SG)

Item Q&A(34)

Status
Question & Answer
  • Notice

    Free Gift (NOT applicable to CLEARANCE items)

    For all buyers, as a gratitude for your support, all the purchase of REGULAR items (except clearance and minor-defective items) will be entitled for a free gift * (subject to stock availability). Please note that the selection of free gifts are random sent out and non-exchangeable. If you don't wish to receive the free gift, please leave a memo to us after placed order. However, there's strictly no further discount on the purchased items if you don't wish to receive the free gift as it is served as a gratitude for your support. Thanks for your understanding & happy shopping.
    *Free gifts, e.g. Stickers & ribbon etc
    Cupkids Love
  • Notice

    Please be nice...

    Dear Buyers,
    If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
    We will ignore rude customer/enquiry.

    Treat others as you want to be treated.
    Thanks for your understanding and have a nice day. :)
    Cupkids Love
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Cupkids Love
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item
    *Strictly not accept once tag was removed

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Cupkids Love
  • FAQ

    Why am i charged shipping fee for Singpost normal mail even though i have purchased more than $60?

    When adding to cart, you may have selected different ship rate on different item. Please note that the shipping rate will be auto-waived in the system when only the total purchase amount over $60 , and all the items need to be selected at the same shipping rate(Qxpress) when adding to cart. If all else fails... Leave us a memo or an inquiry and we will refund you accordingly. We hope you enjoyed your shopping at Cupkidslove. Normally we use Singpost Smartpac/Qxpress(for registered mail) to deliver the parcel to buyer. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. Please leave us a memo if you prefer Qxpress to deliver the parcel. We will also arrange Qxpress to deliver the parcel if the parcel is too big to put into buyer’s letterbox.
    Cupkids Love
  • FAQ

    I chose wrong size / design, can I exchange?

    Yes sure, you can exchange the item within 7 days, as long as our stock are available and the items are in original conditions (unused, unworn, with all tags and original packaging intact), however you have to bear the postage fees for both ways. Please email us at cupkidslove@gmail.com with your order number and indicate which design(item code & size) you would like to exchange. Please do not sending item without prior contact. Thanks for your understanding and sorry for any inconvenience caused.
    Cupkids Love
  • FAQ

    I received wrong / defective item, how do I get exchange or replacement?

    Sorry for the mistake or defect. We do our best but bad things do happen in life. We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size. Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at cupkidslove@gmail.com with a snapshot of the defective area/wrong item. We will get back to you as soon as we can. While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed. Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.
    Cupkids Love
  • FAQ

    How long does shipping take? When will I receive the item after ordering?

    We send out items within 1-2 days on business days (Monday - Friday). If order is placed after 12pm on Friday, it will be sent out the next Monday. We use SingPost (for normal mail) and Smartpac/Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.
    Cupkids Love
  • FAQ

    I have not received my items, can you check delivery status?

    First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.
    Cupkids Love
  • Answered
    Question
    lin******* 2019-08-26
    Answer
    Private Enquiry
    Cupkids Love 2019-08-27
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    Private Enquiry
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    Private Enquiry
  • Answered
    Question
    psp******* 2019-06-01
    Answer
    Private Enquiry
    Cupkids Love 2019-06-02
    Question
    Private Enquiry
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    Private Enquiry
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    Private Enquiry
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    Private Enquiry
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    Private Enquiry
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    Private Enquiry
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  • Answered
    Question
    mst******* 2019-05-09
    Answer
    Hi Madeleine, This is Cupkidslove from Qoo10. Thanks for your orders.

    We received your inquiry regarding the size measurement of Girl T-Dress AJ-09. We sincerely apologize that the item AJ-09 size G is out of stock. Size F is available. The chest measurement for size F is 33cm (point to point), is it acceptable for you ?

    Please let us know if you wish to change design(item code/size) or we will cancel the order and refund for this item on 10/5/19, as per your previous opted instruction.

    *Remark : Please note that the refund amount will be subtracted the expired cart coupon/shop coupon amount when the total cart/purchase amount didn't exceed the minimum total purchase amount after deducted the cancelled order. If buyer wish to use cart or shop coupon for the purchase, we are encouraging buyer to change to other design with same amount or top-up the different for item with higher price.

    Thanks for your understanding and sorry for any inconvenience caused. Have a nice day ~

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
    Cupkids Love 2019-05-09
  • Answered
    Question
    lin******* 2018-12-04
    Answer
    Private Enquiry
    Cupkids Love 2018-12-05
    Question
    Private Enquiry
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    Private Enquiry
  • Answered
    Question
    cec******* 2018-11-23
    Answer
    Private Enquiry
    Cupkids Love 2018-11-23
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    Private Enquiry
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    Private Enquiry
  • Answered
    Question
    Hua******* 2018-10-14
    Answer
    Hi,

    Thanks for your interest and sorry for kept you waiting. We will update and bring in more designs on the next week. Have a nice day. :)

    Regards,
    CupkidsLove
    cupkidslove@gmail.com
    Cupkids Love 2018-10-19
  • Unanswered
    Question
    kit******* 2018-03-12
  • Answered
    Question
    lyn******* 2018-01-31
    Answer
    Hi Lynnette,

    We sincerely apologize for the mistake. We will provide exchange and pay for postage fees incurred.

    We will resend you the correct item today and the courier bag with postage stamp will be enclosed in the parcel.

    Kindly keep the item in original conditions and post back the wrong item to us. Please refer to the attached photo for your reference.

    Thanks for your understanding and really sorry for the inconvenience caused.

    Have a nice day. :)

    Regards,
    CupKids Love
    cupkidslove@gmail.com
    Cupkids Love 2018-02-01
Ask Question
Address
PRIMZ BIZHUB 21 WOODLANDS CLOSE #06-35
Available during
Email : cupkidslove@gmail.com MON~FRI : 11:00am ~ 5:00pm, Weekends / PB Holiday : day off

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Policy & Notice
How to Return/Exchange