XPinklicious
XPinklicious Join Fellow
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POWER MINISHOP RATE 90%
Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present
243 items sold
3.00

Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present


Customer who recommended this item
2424 (Based on 2606 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return / Refund Policies Seller 2016-09-30
Colour Differences Seller 2015-11-01
Mailing Methods & Lead Time Seller 2015-09-01
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present
BOOKMARK 1 2 3 4 5 6 7

Photo Review (919)

Customer Review (2,606)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 24, 2018 jia***
Highly Recommend Jun 23, 2018 nel***
Highly Recommend Jun 22, 2018 Jes***
Highly Recommend Jun 20, 2018 cla***
Recommend Jun 20, 2018 vil***
Highly Recommend Jun 19, 2018 jes***
Highly Recommend Jun 19, 2018 hop***
Highly Recommend Jun 18, 2018 sha***
Highly Recommend Jun 18, 2018 ice***
Highly Recommend Jun 16, 2018 swe***

Item Q&A(156)

Status
Question & Answer
  • Notice

    Return / Refund Policies

    Return Policies

    Process
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back.
    4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.

    Requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Colour Differences

    Dear all customers,

    Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
    XPinklicious
  • Notice

    Mailing Methods & Lead Time

    Dear Customers,

    Please note the following:

    Qxpress - 1-2* working days to deliver upon pickup of parcel
    Singpost Normal Mail - 3-5* working days upon date of posting

    The above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.

    If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
    XPinklicious
  • Notice

    Exchange Policies

    Exchange Policies

    Process for exchanging
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back for exchange.
    4. Once evaluated, replacement will be send

    Exchange requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Risk of using Singpost Normal Mail

    For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!

    For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.

    The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.

    We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
    XPinklicious
  • Notice

    Enquiries

    Dear Valued Customers,

    We have limited access to qoo10 enquiry system. For faster response, please email us at xpinklicious@gmail.com or SMS us at 91791758. Thanks!

    Regards,
    XPinklicious
    XPinklicious
  • Answered
    Question
    m_s******* 2018-06-10
    Answer
    hi, yes , just click no for both bell charm selection. it's towards the end of the options.
    XPinklicious 2018-06-10
    Question
    Yes got it. Was using the lower section to make the order but i think got space restriction so didn't see the no option. only when I uses the top section to order, the full list came up then I saw the no option. Thanks.
    Answer
    hi, no issue. thanks for your order.
    Question
    Hope to receive the items soon. Need to give away as present next Wednesday
    Answer
    hi, already done the 10 pcs and packed and will pass to courier later. should deliver to u maybe tomorrow or day after tomorrow.
    Question
    Got them! Thank you so much and thank you for the gift. It's beautiful ❤
    Answer
    hi, thanks for the update.
  • Answered
    Question
    min******* 2018-05-19
    Answer
    hi, can is can but will not look nice. if u need this special combination, please email to us at xpinklicious@gmail.com we will do the charging of the additional charm separaely
    XPinklicious 2018-05-20
  • Answered
    Question
    min******* 2018-05-18
    Answer
    hi, default we will add in the colourful beads for all keychain.
    XPinklicious 2018-05-18
  • Answered
    Question
    jen******* 2018-05-18
    Answer
    Private Enquiry
    XPinklicious 2018-05-18
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    jas******* 2018-05-17
    Answer
    Private Enquiry
    XPinklicious 2018-05-17
  • Answered
    Question
    fun******* 2018-05-12
    Answer
    Private Enquiry
    XPinklicious 2018-05-12
  • Answered
    Question
    Min******* 2018-04-27
    Answer
    hi, pls send an email to xpinklicious@gmail.com for me to send the excel file. cause here i can't send.
    XPinklicious 2018-04-27
  • Answered
    Question
    she******* 2018-04-12
    Answer
    Private Enquiry
    XPinklicious 2018-04-12
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Policy & Notice
How to Return/Exchange