XPinklicious
XPinklicious Join Fellow
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POWER MINISHOP RATE 90%
Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present
1212 items sold
2.2

Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present


Customer who recommended this item
2788
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return / Refund Policies Seller Sep 30, 2016
Colour Differences Seller Nov 01, 2015
Mailing Methods & Lead Time Seller Sep 01, 2015
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Customised Ring Keychain/Personalised Name Bag Tag/Lugg_age Tag/DIY Present
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,062)

Customer Review (2,841)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 12, 2018 blo***
Highly Recommend Dec 12, 2018 ang***
Highly Recommend Dec 12, 2018 dar***
Highly Recommend Dec 12, 2018 jas***
Highly Recommend Dec 12, 2018 ebl***
Highly Recommend Dec 11, 2018 sum***
Highly Recommend Dec 11, 2018 L-y***
Highly Recommend Dec 11, 2018 mus***
Recommend Dec 11, 2018 cmz***
Highly Recommend Dec 11, 2018 shw***

Item Q&A(197)

Status
Question & Answer
  • Notice

    Return / Refund Policies

    Return Policies

    Process
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back.
    4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.

    Requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Colour Differences

    Dear all customers,

    Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
    XPinklicious
  • Notice

    Mailing Methods & Lead Time

    Dear Customers,

    Please note the following:

    Qxpress - 1-2* working days to deliver upon pickup of parcel
    Singpost Normal Mail - 3-5* working days upon date of posting

    The above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.

    If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
    XPinklicious
  • Notice

    Exchange Policies

    Exchange Policies

    Process for exchanging
    1. Please send an email to xpinklicious@gmail.com with affected order number along with the photo evidence.
    2. Evaluation will be done within 3 working days.
    3. Buyers will then need to send the item back for exchange.
    4. Once evaluated, replacement will be send

    Exchange requirements
    · Buyer will need to provide the order number
    · Photo evidence of the (defective) item
    · Must be 30 Days or less from Delivered Date
    · Reasons for return must be met (See Below)

    Return Reason
    a) Damaged - Item returned must be Complete (Original box, accessories)
    b) Defective - Item returned must be Complete (Original box, accessories) & Not Damaged
    c) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Used
    d) Missing Item - Item returned must be Not Damaged & Not Used
    e) Change of Mind - We do not accept this as a return reason.
    XPinklicious
  • Notice

    Risk of using Singpost Normal Mail

    For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!

    For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.

    The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.

    We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
    XPinklicious
  • Notice

    Enquiries

    Dear Valued Customers,

    We have limited access to qoo10 enquiry system. For faster response, please email us at xpinklicious@gmail.com or SMS us at 91791758. Thanks!

    Regards,
    XPinklicious
    XPinklicious
  • Answered
    Question
    dap******* 2018-12-11
    Answer
    hi, we will reply to your email.
    XPinklicious 2018-12-11
    Question
    Sorry, how do I select as bulk purchase from the options? I’ll separately send you the excel file via email?
    Answer
    hi, i neeed to see the excel file then i will gudie u how to order.
  • Answered
    Question
    eve******* 2018-12-09
    Answer
    hi , replied via watsapp and item is already shipped today.
    XPinklicious 2018-12-10
  • Answered
    Question
    hwe******* 2018-12-09
    Answer
    hi, it's rubber , around 2-3cm.
    XPinklicious 2018-12-10
  • Answered
    Question
    che******* 2018-12-07
    Answer
    hi, did u select qxpress as mode of delivery . take 2-3 days to make, 1-2 working day for courier to deliver
    XPinklicious 2018-12-07
  • Answered
    Question
    won******* 2018-12-05
    Question
    Pls reply as soon pls
    Answer
    hi, must use courier then in time. thanks.
    XPinklicious 2018-12-05
    Question
    I already buy and by normal mailing leh , May I know when can u send out ???
    Question
    Are u able to send out by Friday ???
    Answer
    hi, already passed to courier today le. u should receive tomorrow.
    Question
    Wow that was fast !!!!
    Thanks a lot
    Answer
    :)
  • Answered
    Question
    blo******* 2018-12-04
    Answer
    hi, send an email to xpinklicious@gmail.com to request for excel order form. we will guide u how to order in bulk in qoo10 . no need key in 1 by 1 thanks, princess is cartoon
    XPinklicious 2018-12-05
    Question
    Sent...
    Answer
    hi, i should have replied your email. thanks.
  • Answered
    Question
    jul******* 2018-12-04
    Answer
    hi, i had replied to another conversation that you send earlier, please use that conversation enquiry to reply to the same enquiry posted. thanks.
    XPinklicious 2018-12-04
  • Answered
    Question
    jas******* 2018-11-24
    Answer
    hi, if ur order comes in today and have to use courier delivery , then can make it on 28th nov.
    XPinklicious 2018-11-25
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Policy & Notice
How to Return/Exchange