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[RB]  Dettol – Antibacterial pH-Balanced Disinfectant and Germicidal Hygiene Liquid Foaming HandWash
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Dettol[RB] Dettol – Antibacterial pH-Balanced Disinfectant and Germicidal Hygiene Liquid Foaming HandWash

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Customer who recommended this item
104 (Based on 116 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Reckitt Benckiser / UK Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (42)

Customer Review (116)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 13, 2017 myo***
Highly Recommend Apr 24, 2017 che***
Recommend Feb 16, 2017 nam***
Highly Recommend Jan 25, 2017 luv***
Highly Recommend Jan 21, 2017 tin***
Highly Recommend Jan 19, 2017 dar***
Highly Recommend Jan 19, 2017 rel***
Recommend Jan 17, 2017 che***
Highly Recommend Jan 14, 2017 pat***
Recommend Jan 14, 2017 lyn***

Item Q&A(5)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Answered
2016-12-11
wei*******
User

Why my item haven shipped out ? Its been a week already.

User

Dear buyer,

Your item has been delivered.

Thank you

Answered
2016-12-07
Kkh*******
User

Very lousy seller. First order took 2 weeks to deliver. 2nd order worse! After 2 weeks told me system glitch and just told me to cancel order. and no indication of honouring discounted price (now that prices had increased) and free shipping.

User

Dear buyer,

We apologise for the inconvenience caused.

Thank you.

Answered
2016-12-07
koh*******
User

It's been 2 weeks. With no updates to the items..... It will be helpful to know when I can expect the delivery... Or at least an update on what is going on.

User

Dear buyer,

Due to a system glitch your order was affected, we highly recommend cancelling and re-ordering.

Thank you.

User

Dear seller

I am unable to cancel or refund. Please arrange for delivery.

User

.

User

Hi, I am not able to cancel. Please arrange for delivery by this week.

User

Dear buyer,

As we cannot arrange a delivery this delivery, would you like us to help cancel your order so you may re-order?

Thank you.

User

I do not wish to cancel the order. But If the seller is unable to fulfil the order , please resolve the issue so i can order again. Thank you.

User

Dear buyer,

We will cancel your orders so you may proceed with the re-order.

Thank you.

User

Hi the order is not cancelled. May I know the status pleas.

User

Dear buyer,

We are investigating your case now.

Thank you.

User

Hi may i have the status of the investigation please.

User

Dear buyer,

Your items are delivered,

Apologies from Qxpress for the delayed delivery.

Answered
2016-12-06
koh*******
User

I ordered on 25..... And it's already 6 Dec.. May I know when my items will be shipped

User

Dear buyer,

You can cancel the order and re-order as it might be a system glitch.

Thank you.

User

Hi, I am not able to cancel. Please arrange for delivery by this week.

User

Dear buyer,

As we cannot arrange a delivery this delivery, would you like us to help cancel your order so you may re-order?

Thank you.

User

I do not wish to cancel the order. But If the seller is unable to fulfil the order , please resolve the issue so i can order again. Thank you.

User

Dear buyer,

We will cancel your orders so you may proceed with the re-order.

Thank you.

Answered
2016-08-18
cel*******
User

Hi, may I know any restock for both of them?

User

Dear buyer,

We are unable to advise if there will be any restock.

Thank you for your interest!

Address
PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
Ask Question
Policy & Notice
How to Return/Exchange