1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects ONLY.
Please inform us via email, go to your order page and select Inquiry and Conversation > Email Inquiry.
Kindly provide picture or video of the defective area of the received item.
Once we have verified the defects on our end, we will arrange 1 to 1 exchange at customer's stated address.*
*Exceptional items: All Dyson items (We will further provide instructions to customer once we have verified the defects.)
SG Elect Shop