Eight & Crate
Eight & Crate Join Fellow
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POWER MINISHOP RATE 90%
7.22

EIGHT & CRATE❄️⛄️🇸🇬 Thermal / Winter Jacket wear Long John jacket Autumn Down jacket/travel/


Customer who recommended this item
1159
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
2) Exchange flow: Register mail: (within 14 days) Seller Dec 14, 2017
1) Exchange flow by Qoo10 system (within 7 days) Seller Dec 14, 2017
Local Warranty (On specified items only) Seller Apr 08, 2016
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Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (413)

Customer Review (1,135)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 21, 2019 jcl*** (SG SG)
Highly Recommend Oct 15, 2019 cel*** (SG SG)
Highly Recommend Oct 14, 2019 koo*** (SG SG)
Netural Oct 14, 2019 che*** (SG SG)
Highly Recommend Oct 14, 2019 jol*** (SG SG)
Highly Recommend Oct 12, 2019 Lou*** (SG SG)
Highly Recommend Oct 10, 2019 kts*** (SG SG)
Highly Recommend Oct 09, 2019 lea*** (SG SG)
Highly Recommend Oct 08, 2019 lin*** (SG SG)
Highly Recommend Oct 07, 2019 new*** (SG SG)

Item Q&A(231)

Status
Question & Answer
  • Notice

    2) Exchange flow: Register mail: (within 14 days)


    2) By Register mail: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and send item by Register mail (with tracking no.)
    Once we have received, will verify condition of return item, and approve for exchange
    Contact Customer for requested item/availability and inform for postage top up
    Item will be post out within 1-3 working days after potage payment made
    Eight & Crate
  • Notice

    1) Exchange flow by Qoo10 system (within 7 days)

    Exchange Flow & options:

    1) By Qoo10 system request : within 7 days after being delivered.
    (system will request for tracking no. on the return item)
    Click: Help >  FAQ >  Cancel/Refund
    Return/Exchange by system : 

    Eight & Crate
  • Notice

    Local Warranty (On specified items only)

    We provide specific warranty duration of choice by buyer during the purchase. Warranty is covered Locally (SINGAPORE) limited to manufacturer’s defects limited to Motors, Battery and LCD screen (specific Model) only. The period is from the date of Received, It does not cover normal wear and tear,misuse, unauthorized disassembling including attempt to unscrew any parts of the product.

    You must keep your sales receipt or the Qoo10 order number. This is your proof of purchase and you will need to show this if you need to warranty claim for your product.

    If you think you may have defective product, you can contact us via email to Sale_sgdeals@hotmail.com before taking it back to us. We will send it back to the Local Singapore Distributor for their technicians assessment & help you determine the best course of action.

    Warranty coverage is only available for a walk in. and all disbursements for transport which will be borne by purchaser/buyers.
    Eight & Crate
  • Notice

    We are not responsible for Lost Normal Mail

    Dear Customers,

    Please take note we will not be responsible for any lost mail if you choose normal mail for delivery, Qxpress Courier service is highly recommended as it provides tracking number and faster delivery.

    Please understand that normal mail has risk that it being lost. As it does not have tracking number, we are unable to track the order. So we HIGHLY RECOMMEND TO USE Qxpress DELIVERY FOR SAFETY AND FAST DELIVERY.

    Normally we will post orders within 1-2 working days after we have received your orders. Normal Mail will take 3-5 working days to reach you. And there are cases that customers receive 2 weeks after they order.
    Eight & Crate
  • Notice

    Exchange Address: 14 days after received

    By Walk-in exchange: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and bring item to our office

    21 Bukit Batok Crescent, #02-75 Wcega Tower, Singapore 658065
    Opening window for customer:
    Mon to Fri : 1:30 pm to 4:30pm
    Sat: 10:00 am to 12:00 noon
    Eight & Crate
  • Notice

    Exchange/Return Policies


    Exchange & Refund Policy

    Exchange :
    14 calendar days to exchange an item from the date you received it
    unused, undamaged and in same condition that you received it
    must be in their original packaging/box
    valid for 1 time only and subject to availability
    Customer will be responsible for paying all the shipping costs incurred

    Refund is possible to below cases only
    Received wrong item
    Received defective item
    Please send picture of item to QPost for refund request, Thanks
    Eight & Crate
  • Answered
    Question
    Pgl******* 2019-10-18
    Answer
    Yes, 3xl should be ok
    Eight & Crate 2019-10-19
  • Answered
    Question
    teo******* 2019-10-14
    Answer
    Dear Customer,

    21 Bukit Batok Crescent, #02-75 Wcega Tower, S 658065
    Mobile: 94892649 / 69048389
    Eight & Crate 2019-10-15
  • Answered
    Question
    nur******* 2019-10-13
    Answer
    Private Enquiry
    Eight & Crate 2019-10-13
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    ivy******* 2019-10-10
    Answer
    Dear Customer,
    XXL will be alright for him : )

    we have walkin sale on going, we may bring him to come and try before buying (can purchase and pick up on the spot)

    pls also refer to attached for all our listing on winter / travel items here:


    https://www.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=189488#subtheme_334109
    Eight & Crate 2019-10-11
    Question
    Noted with thanks. What's your shop operating hours?
    Answer
    We are open weekday 1 to 6pm(off on Thursday)
    Sat 10am to 230pm.
  • Answered
    Question
    Est******* 2019-10-01
    Answer
    Dear Customer,
    please refer to the attach file,
    thank you.

    Dear Customer,

    pls refer to the attached size chart in our listing, and we are welcome walk in customer, you may consider to come over to try up, and purchase on the spot.. : )
    (Oct 02, 2019 13:00)
    Eight & Crate 2019-10-02
  • Answered
    Question
    lhi******* 2019-09-24
    Answer
    Private Enquiry
    Eight & Crate 2019-09-25
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    kri******* 2019-09-13
    Answer
    Dear Customer,
    Our address is 21 BUKIT BATOK WECGA TOWER,#02-75,
    S'pore 658065.
    Mon - Fri
    1 to 6 pm.
    Off on weekend and public holiday.
    Winter boots are coming soon,please follow our page ,once shipment in ,we will update immediatly.
    Thank you:)
    Eight & Crate 2019-09-13
  • Answered
    Question
    Toh******* 2019-09-10
    Answer
    Yes, we are open for walk in, u csn try the size and purchase on yhe spot as well
    Eight & Crate 2019-09-10
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Available during
MON~FRI : 1pm ~ 6pm Sat, Sun & Public Holiday day: off

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Policy & Notice
How to Return/Exchange