Eight & Crate
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EIGHT & CRATE🇸🇬 [2018 BN-Macaron] 🇸🇬 Premium Spin Mop Set with 2x mop refill Compact in size


Customer who recommended this item
68
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%

Notice

Subject Register Date
2) Exchange flow: Register mail: (within 14 days) Seller Dec 14, 2017
1) Exchange flow by Qoo10 system (within 7 days) Seller Dec 14, 2017
Local Warranty (On specified items only) Seller Apr 08, 2016
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(94862649)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (30)

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Customer Review (56)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 07, 2019 han*** (SG SG)
Highly Recommend Dec 23, 2018 oll*** (SG SG)
Highly Recommend Dec 12, 2018 rac*** (SG SG)
Highly Recommend Nov 28, 2018 kel*** (SG SG)
Highly Recommend Nov 16, 2018 man*** (SG SG)
Recommend Nov 10, 2018 Kel*** (SG SG)
Highly Recommend Nov 04, 2018 Joh*** (SG SG)
Highly Recommend Oct 13, 2018 yin*** (SG SG)
Highly Recommend Sep 28, 2018 kiu*** (SG SG)
Highly Recommend Sep 19, 2018 chr*** (SG SG)

Item Q&A(6)

Status
Question & Answer
  • Notice

    2) Exchange flow: Register mail: (within 14 days)


    2) By Register mail: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and send item by Register mail (with tracking no.)
    Once we have received, will verify condition of return item, and approve for exchange
    Contact Customer for requested item/availability and inform for postage top up
    Item will be post out within 1-3 working days after potage payment made
    Eight & Crate
  • Notice

    1) Exchange flow by Qoo10 system (within 7 days)

    Exchange Flow & options:

    1) By Qoo10 system request : within 7 days after being delivered.
    (system will request for tracking no. on the return item)
    Click: Help >  FAQ >  Cancel/Refund
    Return/Exchange by system : 

    Eight & Crate
  • Notice

    Local Warranty (On specified items only)

    We provide specific warranty duration of choice by buyer during the purchase. Warranty is covered Locally (SINGAPORE) limited to manufacturer’s defects limited to Motors, Battery and LCD screen (specific Model) only. The period is from the date of Received, It does not cover normal wear and tear,misuse, unauthorized disassembling including attempt to unscrew any parts of the product.

    You must keep your sales receipt or the Qoo10 order number. This is your proof of purchase and you will need to show this if you need to warranty claim for your product.

    If you think you may have defective product, you can contact us via email to Sale_sgdeals@hotmail.com before taking it back to us. We will send it back to the Local Singapore Distributor for their technicians assessment & help you determine the best course of action.

    Warranty coverage is only available for a walk in. and all disbursements for transport which will be borne by purchaser/buyers.
    Eight & Crate
  • Notice

    We are not responsible for Lost Normal Mail

    Dear Customers,

    Please take note we will not be responsible for any lost mail if you choose normal mail for delivery, Qxpress Courier service is highly recommended as it provides tracking number and faster delivery.

    Please understand that normal mail has risk that it being lost. As it does not have tracking number, we are unable to track the order. So we HIGHLY RECOMMEND TO USE Qxpress DELIVERY FOR SAFETY AND FAST DELIVERY.

    Normally we will post orders within 1-2 working days after we have received your orders. Normal Mail will take 3-5 working days to reach you. And there are cases that customers receive 2 weeks after they order.
    Eight & Crate
  • Notice

    Exchange Address: 14 days after received

    By Walk-in exchange: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and bring item to our office

    21 Bukit Batok Crescent, #02-75 Wcega Tower, Singapore 658065
    Opening window for customer:
    Mon to Fri : 1:30 pm to 4:30pm
    Sat: 10:00 am to 12:00 noon
    Eight & Crate
  • Notice

    Exchange/Return Policies


    Exchange & Refund Policy

    Exchange :
    14 calendar days to exchange an item from the date you received it
    unused, undamaged and in same condition that you received it
    must be in their original packaging/box
    valid for 1 time only and subject to availability
    Customer will be responsible for paying all the shipping costs incurred

    Refund is possible to below cases only
    Received wrong item
    Received defective item
    Please send picture of item to QPost for refund request, Thanks
    Eight & Crate
  • Answered
    Question
    reb******* 2019-01-28
    Answer
    Dear Customer,
    sorry, it may take slightly longer, may able to reach you after CNY
    Eight & Crate 2019-01-28
    Question
    If I ordered using the qx express, will it be faster?
    Question
    As in the one where they'll delivered it on the very day
    Answer
    you may expected to receive it 10th Feb by qxpress or QX quick
  • Answered
    Question
    rac******* 2018-12-07
    Answer
    Dear Customer,

    BN Macaron have better in quality vs Gua Gua La, smaller in size, but water amount is almost the same, nicer in color : )
    Eight & Crate 2018-12-07
  • Answered
    Question
    yeo******* 2018-12-02
    Answer
    Dear Customer,

    not so soon, as we have stock other color, may come in around 3rd week of dec
    Eight & Crate 2018-12-02
  • Answered
    Question
    chr******* 2018-09-08
    Answer
    Private Enquiry
    Eight & Crate 2018-09-09
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    lee******* 2018-05-08
    Answer
    Dear Customer,

    Dolphin mop set did not come with wheels, basket is non removable, and it come with drain port
    Eight & Crate 2018-05-08
    Question
    Hi Seller, do you plan to re-stock the mop sets model that have wheels or rollers for easy movement? Thanks.
    Answer
    yes, but may be on different design (new design).. may not be soon soon, may only happen Jun 2018
    Question
    Thanks.
    Answer
    u r welcome
  • Answered
    Question
    van******* 2017-09-30
    Answer
    Dear Customer,

    yes, we can order from the attached link.,
    we have shifted this to :
    http://list.qoo10.sg/g/550313549

    due to system limitation, we are not able to put this into same listing.. : )
    Eight & Crate 2017-09-30
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Available during
MON~FRI : 1pm ~ 6pm Sat, Sun & Public Holiday day: off

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Policy & Notice
How to Return/Exchange