Eight & Crate
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EIGHT & CRATE🇸🇬 [🐬 Dolphin Mop] 🇸🇬 Premium spin Mop (with 5 mop refills) Newer design

Customer who recommended this item
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject Register Date
2) Exchange flow: Register mail: (within 14 days) Seller Dec 14, 2017
1) Exchange flow by Qoo10 system (within 7 days) Seller Dec 14, 2017
Local Warranty (On specified items only) Seller Apr 08, 2016
Place of origin
SG Top Deals / SG Top Deals Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Photo Review (271)

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Customer Review (760)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 23, 2019 nur*** (SG SG)
Highly Recommend Jan 09, 2019 che*** (SG SG)
Highly Recommend Nov 24, 2018 wea*** (SG SG)
Netural Nov 10, 2018 yyc*** (SG SG)
Highly Recommend Oct 26, 2018 jol*** (SG SG)
Netural Oct 21, 2018 mes*** (SG SG)
Netural Oct 15, 2018 sch*** (SG SG)
Highly Recommend Oct 06, 2018 rhe*** (SG SG)
Recommend Oct 04, 2018 hwe*** (SG SG)
Highly Recommend Sep 27, 2018 tam*** (SG SG)

Item Q&A(86)

Question & Answer
  • Notice

    2) Exchange flow: Register mail: (within 14 days)

    2) By Register mail: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and send item by Register mail (with tracking no.)
    Once we have received, will verify condition of return item, and approve for exchange
    Contact Customer for requested item/availability and inform for postage top up
    Item will be post out within 1-3 working days after potage payment made
    Eight & Crate
  • Notice

    1) Exchange flow by Qoo10 system (within 7 days)

    Exchange Flow & options:

    1) By Qoo10 system request : within 7 days after being delivered.
    (system will request for tracking no. on the return item)
    Click: Help >  FAQ >  Cancel/Refund
    Return/Exchange by system : 

    Eight & Crate
  • Notice

    Local Warranty (On specified items only)

    We provide specific warranty duration of choice by buyer during the purchase. Warranty is covered Locally (SINGAPORE) limited to manufacturer’s defects limited to Motors, Battery and LCD screen (specific Model) only. The period is from the date of Received, It does not cover normal wear and tear,misuse, unauthorized disassembling including attempt to unscrew any parts of the product.

    You must keep your sales receipt or the Qoo10 order number. This is your proof of purchase and you will need to show this if you need to warranty claim for your product.

    If you think you may have defective product, you can contact us via email to Sale_sgdeals@hotmail.com before taking it back to us. We will send it back to the Local Singapore Distributor for their technicians assessment & help you determine the best course of action.

    Warranty coverage is only available for a walk in. and all disbursements for transport which will be borne by purchaser/buyers.
    Eight & Crate
  • Notice

    We are not responsible for Lost Normal Mail

    Dear Customers,

    Please take note we will not be responsible for any lost mail if you choose normal mail for delivery, Qxpress Courier service is highly recommended as it provides tracking number and faster delivery.

    Please understand that normal mail has risk that it being lost. As it does not have tracking number, we are unable to track the order. So we HIGHLY RECOMMEND TO USE Qxpress DELIVERY FOR SAFETY AND FAST DELIVERY.

    Normally we will post orders within 1-2 working days after we have received your orders. Normal Mail will take 3-5 working days to reach you. And there are cases that customers receive 2 weeks after they order.
    Eight & Crate
  • Notice

    Exchange Address: 14 days after received

    By Walk-in exchange: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and bring item to our office

    21 Bukit Batok Crescent, #02-75 Wcega Tower, Singapore 658065
    Opening window for customer:
    Mon to Fri : 1:30 pm to 4:30pm
    Sat: 10:00 am to 12:00 noon
    Eight & Crate
  • Notice

    Exchange/Return Policies

    Exchange & Refund Policy

    Exchange :
    14 calendar days to exchange an item from the date you received it
    unused, undamaged and in same condition that you received it
    must be in their original packaging/box
    valid for 1 time only and subject to availability
    Customer will be responsible for paying all the shipping costs incurred

    Refund is possible to below cases only
    Received wrong item
    Received defective item
    Please send picture of item to QPost for refund request, Thanks
    Eight & Crate
  • Answered
    who******* 2018-09-16
    Dear Customer,

    the 5x mop refills are microfiber.
    guaguala are flat mop type, as long as spin mop typw, this microfiber refill can be use here (from our shop)
    Eight & Crate 2018-09-17
  • Answered
    kng******* 2018-08-31
    Dear Customer,

    can get it online or at our outlet at 21 bukit batok crescent, #02-75, S658065, Wcega Tower
    Eight & Crate 2018-09-01
  • Answered
    cha******* 2018-05-23
    hi, GuaGuaLe 2nd gen is no more available.. sorry
    Eight & Crate 2018-05-23
  • Answered
    t.y******* 2018-04-26
    Dear Customer,

    3pcs at $7.50 (purchase with purchase offer)
    Eight & Crate 2018-04-26
  • Answered
    wil******* 2018-04-17
    Dear Customer,

    yes, but is your existing set is brought from us?
    if from other seller, it may have possibility that it may noit match to your set
    Eight & Crate 2018-04-18
  • Answered
    jea******* 2018-04-14
    : )
    Eight & Crate 2018-04-15
  • Answered
    jea******* 2018-04-13
    Dear Customer,

    : ) pls refer to our phone conversation, and if need further assistant, pls contact 94892649, Thanks
    Eight & Crate 2018-04-13
  • Answered
    hi_******* 2018-04-08
    Dear Customer,

    can i have your order no. of your previous purchase?
    1st gen or 2nd gen?
    Eight & Crate 2018-04-08
    hi i realised i did not purchase from this store. mine is 1st Gen. wonder if you sell just the mop? thanks!
    oh no, it may not fit your pail set, you may look back the seller for pole available.. : (
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Available during
MON~FRI : 1pm ~ 6pm Sat, Sun & Public Holiday day: off

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Policy & Notice
How to Return/Exchange