Eight & Crate
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EIGHT & CRATE🚻 🇸🇬[4-hrs Delivery option] Bathroom Bidet🇸🇬 Toilet Accessories Adult diaper


Customer who recommended this item
70
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%
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Notice

Subject Register Date
2) Exchange flow: Register mail: (within 14 days) Seller Dec 14, 2017
1) Exchange flow by Qoo10 system (within 7 days) Seller Dec 14, 2017
Local Warranty (On specified items only) Seller Apr 08, 2016
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Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Photo Review (24)

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Customer Review (58)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 21, 2019 yow*** (SG SG)
Highly Recommend Feb 11, 2019 mad*** (SG SG)
Netural Jan 26, 2019 H_S*** (SG SG)
Highly Recommend Jan 12, 2019 ora*** (SG SG)
Recommend Jan 03, 2019 cwk*** (SG SG)
Highly Recommend Dec 16, 2018 bea*** (SG SG)
Recommend Nov 26, 2018 evi*** (SG SG)
Highly Recommend Nov 13, 2018 Ngp*** (SG SG)
Highly Recommend Nov 10, 2018 Tao*** (SG SG)
Recommend Nov 09, 2018 yki*** (SG SG)

Item Q&A(9)

Status
Question & Answer
  • Notice

    2) Exchange flow: Register mail: (within 14 days)


    2) By Register mail: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and send item by Register mail (with tracking no.)
    Once we have received, will verify condition of return item, and approve for exchange
    Contact Customer for requested item/availability and inform for postage top up
    Item will be post out within 1-3 working days after potage payment made
    Eight & Crate
  • Notice

    1) Exchange flow by Qoo10 system (within 7 days)

    Exchange Flow & options:

    1) By Qoo10 system request : within 7 days after being delivered.
    (system will request for tracking no. on the return item)
    Click: Help >  FAQ >  Cancel/Refund
    Return/Exchange by system : 

    Eight & Crate
  • Notice

    Local Warranty (On specified items only)

    We provide specific warranty duration of choice by buyer during the purchase. Warranty is covered Locally (SINGAPORE) limited to manufacturer’s defects limited to Motors, Battery and LCD screen (specific Model) only. The period is from the date of Received, It does not cover normal wear and tear,misuse, unauthorized disassembling including attempt to unscrew any parts of the product.

    You must keep your sales receipt or the Qoo10 order number. This is your proof of purchase and you will need to show this if you need to warranty claim for your product.

    If you think you may have defective product, you can contact us via email to Sale_sgdeals@hotmail.com before taking it back to us. We will send it back to the Local Singapore Distributor for their technicians assessment & help you determine the best course of action.

    Warranty coverage is only available for a walk in. and all disbursements for transport which will be borne by purchaser/buyers.
    Eight & Crate
  • Notice

    We are not responsible for Lost Normal Mail

    Dear Customers,

    Please take note we will not be responsible for any lost mail if you choose normal mail for delivery, Qxpress Courier service is highly recommended as it provides tracking number and faster delivery.

    Please understand that normal mail has risk that it being lost. As it does not have tracking number, we are unable to track the order. So we HIGHLY RECOMMEND TO USE Qxpress DELIVERY FOR SAFETY AND FAST DELIVERY.

    Normally we will post orders within 1-2 working days after we have received your orders. Normal Mail will take 3-5 working days to reach you. And there are cases that customers receive 2 weeks after they order.
    Eight & Crate
  • Notice

    Exchange Address: 14 days after received

    By Walk-in exchange: within 14 days after being delivered
    Exchange request from QPost,
    Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
    Fill in exchange form and bring item to our office

    21 Bukit Batok Crescent, #02-75 Wcega Tower, Singapore 658065
    Opening window for customer:
    Mon to Fri : 1:30 pm to 4:30pm
    Sat: 10:00 am to 12:00 noon
    Eight & Crate
  • Notice

    Exchange/Return Policies


    Exchange & Refund Policy

    Exchange :
    14 calendar days to exchange an item from the date you received it
    unused, undamaged and in same condition that you received it
    must be in their original packaging/box
    valid for 1 time only and subject to availability
    Customer will be responsible for paying all the shipping costs incurred

    Refund is possible to below cases only
    Received wrong item
    Received defective item
    Please send picture of item to QPost for refund request, Thanks
    Eight & Crate
  • Answered
    Question
    pan******* 2018-12-26
    Answer
    Dear Customer,

    yes, it is standard connection.. : )
    Eight & Crate 2018-12-27
  • Answered
    Question
    peh******* 2018-11-21
    Answer
    Dear Customer,

    all the hose are come with O-ring seal.. : )
    Eight & Crate 2018-11-23
  • Answered
    Question
    han******* 2018-09-19
    Answer
    Dear Customer,

    no, hose got few type there, u need to add purchase
    Eight & Crate 2018-09-19
  • Answered
    Question
    ger******* 2018-09-08
    Answer
    Hi, as mentioned thru phone, and noted that you have recetified the leak issue with o ring installaed.. : )
    Eight & Crate 2018-09-11
  • Answered
    Question
    Cha******* 2018-09-01
    Answer
    Dear Customer,
    Shower head (for whower), we don't have, what we have now is Bidet Spray nozzle.. : )
    Eight & Crate 2018-09-03
  • Answered
    Question
    nav******* 2018-08-12
    Answer
    Dear Customer,

    your water tap, you need a thread adapter or 3 in 1 adapter
    Eight & Crate 2018-08-13
  • Answered
    Question
    xin******* 2018-07-09
    Answer
    Dear Customer,

    wall mounting will be seperately purchase, not included just the spray nozzle purchase
    Eight & Crate 2018-07-10
  • Answered
    Question
    che******* 2018-06-17
    Answer
    Dear Customer,

    no, it does not come with holder
    Eight & Crate 2018-06-18
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Available during
MON~FRI : 1pm ~ 6pm Sat, Sun & Public Holiday day: off

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Policy & Notice
How to Return/Exchange