Princess Pink
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Elastine Debon Shampoo Rinse 8g sachet
341 items sold
0.3

elastineElastine Debon Shampoo Rinse 8g sachet


Customer who recommended this item
263
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
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Manufacturer/
Place of origin
elastine / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (120)

Customer Review (269)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 25, 2018 Won***
Highly Recommend Oct 19, 2018 bre***
Highly Recommend Oct 10, 2018 wei***
Highly Recommend Sep 13, 2018 zoo***
Highly Recommend Aug 24, 2018 jam***
Highly Recommend Aug 08, 2018 min***
Highly Recommend Jul 25, 2018 yun***
Highly Recommend Jul 19, 2018 che***
Highly Recommend Jul 18, 2018 moo***
Highly Recommend Jul 18, 2018 msl***

Item Q&A(29)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    sky******* 2018-11-16
    Answer
    Private Enquiry
    Princess Pink 2018-11-16
  • Answered
    Question
    lc_******* 2018-08-03
    Answer
    Dear customer,
    Unfortunately, we only carry this item in sachet form.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-08-04
  • Answered
    Question
    yac******* 2018-01-20
    Answer
    Private Enquiry
    Princess Pink 2018-01-21
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    yac******* 2017-11-21
    Answer
    Dear customer,
    Unfortunately, we have low stock of this item. Once we replenish the stock, which should be about January, we can put the item on promotion price again.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-11-23
  • Answered
    Question
    sha******* 2017-09-09
    Answer
    Dear customer,
    Please send a screenshot of the items in your cart. Some items may not be on the same promotion.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-09-09
  • Answered
    Question
    asp******* 2017-06-24
    Answer
    Dear customer,
    There is no problem if the rinse comes into contact with the scalp. Rinse is another name for conditioner.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-06-26
  • Answered
    Question
    sow******* 2017-04-18
    Answer
    Dear customer,
    Our current batch was manufactured in early 2016, and it has expiry 3 years after that. They are small, single-use sachets.
    For discounts, best to use Qoo10 coupons, which should get you about 10% or even up to 20%.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2017-04-18
  • Answered
    Question
    Sho******* 2016-10-06
    Answer
    Dear customer,
    Unfortunately, this item is not available in bottle form.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-10-08
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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