Do you actually have stock for Ferrie? You sms informed me today, my order, Ferrie Black 37 no stock. You said 'confirmed out of stock'. But in your system from morning till now still show you have plenty (25). You said is due to technical issue. But you didn't rectify it and keep taking order. Then refer your buyer to go to your website 'category/sale' to choose the shoes which most of them are also out of stock.
Is very easy for you to just cancel/refund, but the whole process is very stressful for me(us), your genuine buyer(s).