L'Oreal Paris
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MINISHOP RATE 90%
Elseve Extraordinary Oil Gold/Red/Pink/Brown 100ml
16 items sold
14.20

LOREAL PARISElseve Extraordinary Oil Gold/Red/Pink/Brown 100ml

See all LOREAL PARIS items

Customer who recommended this item
472
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Loreal / China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
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Customer Review (222)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 15, 2019 qoo***
Recommend Jan 15, 2019 she***
Highly Recommend Jan 14, 2019 eny***
Not Recommend Jan 11, 2019 Ivq***
Highly Recommend Jan 09, 2019 cpk***
Recommend Jan 09, 2019 jes***
Highly Recommend Jan 08, 2019 ayu***
Highly Recommend Jan 08, 2019 san***
Netural Jan 01, 2019 ely***
Highly Recommend Dec 31, 2018 nay***

Item Q&A(29)

Status
Question & Answer
  • FAQ

    Have a question about the product?

    Please visit https://www.loreal-paris.com.sg/faq or email to L'Oreal Customer Service at consumer@sg.loreal.com / call 1-800-838-3388
    L'Oreal Paris
  • FAQ

    How to track Orders?

    Once your order is updated to “Shipped” status, a tracking number will be assigned and notified via Qoo10. You may follow this link to track: https://www.urbanfox.asia/courier-tracking/tracking/ In case unable to track, please refer to our Customer Service Hotline to enquire. How to reschedule delivery? You may follow this link to reschedule delivery: https://www.urbanfox.asia/courier-tracking/reschedule-delivery/
    L'Oreal Paris
  • FAQ

    How can I change address, name and/or contact details?

    You may call or send us email to notify us of the preferred Delivery Address. Please be advised that due to Change Address request, delivery time frame maybe extended. Note: Please change or add address prior to placing an order to make sure that your parcel will be delivered within the standard delivery time frame.
    L'Oreal Paris
  • FAQ

    What if I did not receive my order?

    We may experience delay in the delivery of your order with us, please notify our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • FAQ

    What happen if my order is delivered damaged?

    To immediately assist, please contact our Customer Service Hotline 6340 1930 or email us at sgcs@acommerce.asia
    L'Oreal Paris
  • Answered
    Question
    Ivq******* 2019-01-07
    Answer
    Dear Valued Customer,

    Thank you for the information. We apologize for the trouble.
    Please allow us to inform and coordinate this our relevant team. We will get back to you the soonest.

    May we humbly ask for your patience and understanding.

    Thanks you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2019-01-07
    Question
    Hi

    I have been in contact w yr customer service officer since 21 dec n they always reply the standard reply ... just copy n paste the standard reply in .... n tats it .....

    Wat else can i do but wait ?????
    Question
    Another 1 dated 27 dec .....
    Question
    Please let mi know when the stocks wil arrive ???
    The stock is sent by tortotise ?
    Question
    Please let mi know when the stocks wil arrive ???
    The stock is sent by tortotise ?
    Answer
    Dear Valued Customer,

    We apologize for the late response. We have requested for the new stocks and expected to receive it any time soon. Unfortunately, we are unable to provide you an exact date. Once new stocks arrive, it will be delivered by Urban Fox. Again, we are truly sorry for this.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    Question
    ??? ... U mean the stocks have not arrived yet ???

    But i received a notice stating that my order was shipped out today ( 8 jan 2018 ) ...

    Conclusion : So ... have the stocks arrived and shipped out ? Or its still somewhere in the sea ?
    Answer
    Dear Valued Customer,

    We sincerely apologise for the delay.

    We are still waiting for new stocks to arrive at our warehouse. Can we change to Rose variant so we can prepare and ship your order immediately?

    We already notified the appropriate department regarding the sync issue that resulted in sending out incorrect order status. Rest assured that necessary steps are taken to avoid this from happening again to your future orders.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    Question
    Yes ... pls change to rose variant if that is instock n i can expect it immediately....
    Answer
    Dear Valued Customer,

    Our sincere apology for inconvenience caused. We already made a followup on this, and our relevant team is already working on this. We will revert back with an update.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    sal******* 2018-12-29
    Answer
    Private Enquiry
    L'Oreal Paris 2018-12-30
  • Answered
    Question
    Jas******* 2018-12-26
    Answer

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the delay. We checked and it shows that your parcel has been forwarded to our courier partner UrbanFox and delivery schedule is now being prepared.

    You may check the status online using the information below:

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM975807938350430730

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-12-27
  • Answered
    Question
    jea******* 2018-12-13
    Answer
    Dear Valued Customer,

    Thank you for your continued support with our product. We are currently waiting for an update from our Warehouse Team. As soon as we have stocks available, it will be posted on our L'Oreal Paris Official Store. Thank you and have a nice day!


    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-12-13
  • Answered
    Question
    mab******* 2018-12-13
    Answer
    Dear Valued Customer,

    Thank you for your continued support with our product. We are currently waiting for an update from our Warehouse Team. As soon as we have stocks available, it will be posted on our L'Oreal Paris Official Store. Thank you and have a nice day!


    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-12-13
    Question
    Thank you!
    Answer
    Dear Valued Customer,

    Thank you for your patience and understanding.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
  • Answered
    Question
    chi******* 2018-12-13
    Answer
    Private Enquiry
    L'Oreal Paris 2018-12-13
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    air******* 2018-11-29
    Answer
    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise as delay was due to the large number of orders we received from the past weeks. We checked and it shows that your order was delivered on 01 Dec 2018, 08:52 am.

    You may check the status online using the information below:

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM975707887597704898.

    Please advise us otherwise.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-12-01
  • Answered
    Question
    fei******* 2018-11-26
    Answer
    Dear Valued Customer,

    Than you for reaching L'Oreal Paris SG Official Store.

    We apologize for the delay as we had to wait for the stocks to arrive before we can send out your order. No worries, we will coordinate with the warehouse team and also with our courier partner to have it delivered as soon as possible. Please bear with us.

    Fellow Us for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Alyssa
    Customer Service Officer
    aCommerce SG
    L'Oreal Paris 2018-11-26
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