ZANTELLE
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POWER MINISHOP RATE 90%
Everlasting Green ❤ Personalized Gift ❤ Potted Gift ❤ DIY Gift ❤ Alphabet Number ❤ Heart ❤ Star
8 items sold
3.90

Everlasting Green ❤ Personalized Gift ❤ Potted Gift ❤ DIY Gift ❤ Alphabet Number ❤ Heart ❤ Star


Customer who recommended this item
663
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 26, 2016
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Everlasting Green ❤ Personalized Gift ❤ Potted Gift ❤ DIY Gift ❤ Personalized Alphabet and Number ❤ Alphabet Pot ❤ Heart ❤ Star ❤ Party Decor ❤ Event Props
BOOKMARK 1 2 3 4 5 6 7

Photo Review (209)

Customer Review (677)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 12, 2018 pei***
Recommend Aug 12, 2018 pri***
Recommend Jul 14, 2018 tou***
Highly Recommend Jul 11, 2018 ros***
Highly Recommend Feb 27, 2018 pan***
Highly Recommend Feb 24, 2018 cha***
Highly Recommend Feb 11, 2018 tts***
Highly Recommend Dec 01, 2017 ser***
Highly Recommend Sep 28, 2017 kho***
Highly Recommend Sep 06, 2017 pra***

Item Q&A(147)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    ZANTELLE
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    ZANTELLE
  • Answered
    Question
    swe******* 2018-03-05
    Answer
    hi there, pls take a photo and show us ... 7cm was quite long time ago item. We may have some left over but need to confirm the design with your photo. You may call us at 62758221 or email zantelleshop@gmail.com.
    ZANTELLE 2018-03-05
    Question
    Hi, photo as attached. Do you still have the stock? How much and how to order? Thanks
    Answer
    hi there, we have old stock, but most of them have imperfect here and there. We can give it to you free, but need customer come to choose for him/herself :))
    Question
    Where is your place? address? and timing?
    Answer
    Hi, there! We are at 1002 Jalan Bukit Merah #04-01 S(159456). Regular walk-in hours are: Mon-Fri 12-4pm, Sat 11am-2pm, closed Sundays/public holidays. Please call 62758221 in advance before coming.
  • Answered
    Question
    lov******* 2017-07-26
    Answer
    hi there, is at http://list.qoo10.sg/item/FUN-AT-THE-FARM-POTTED-GIFT-ACCESSORIES-TERRARIUM-ACCESSORIES/415135112
    ZANTELLE 2017-07-26
  • Answered
    Question
    Iva******* 2017-07-19
    Answer
    Hi, there. We have checked our stock of letter O and found them all of the same green tone. Is it ok we send you a photo to your mobile phone first before we go ahead to send you one by post?
    ZANTELLE 2017-07-20
    Question
    So now the stocks for lettter O on hand is different from the rest of the letters?just wondering why only the letter O is different from the rest of the letters as it looks very weird when I placed it with the rest.
    Answer
    It could be that there was an odd one with lighter colour that we did not notice earlier when we sent it to you. The rest of letter O we have on hand is the same green tone as the other letters we have. We can send one to you by post.
    Question
    Sorry to trouble can you please send a new letter O to me.really thanks a lot and appreciate
    Block 636 jurong west street 65 #03-360 s640636
    Attn to Ivan lee
    Answer
    Hi, Ivan. Thank you for the address. We will be posting it out today, so you should receive it early next week. Please let us know if you don't receive it next week. Have a nice weekend!
    Question
    Hi
    I have received it!!!Nice!!!
    Million thanks
    Answer
    That's great! We apologise for the inconvenience caused.
  • Answered
    Question
    ver******* 2017-05-13
    Answer
    Private Enquiry
    ZANTELLE 2017-05-15
  • Answered
    Question
    des******* 2017-05-01
    Answer
    Private Enquiry
    ZANTELLE 2017-05-02
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    chr******* 2017-04-20
    Answer
    hi there, restocked and updated. You may purchase online now ... thanks
    ZANTELLE 2017-04-21
  • Answered
    Question
    rai******* 2017-04-20
    Question
    If I need u deliver gift to China iszzt possible
    Answer
    hi there, yes, can be done. There is China as a destination selection. Please note that these are DIY items.
    ZANTELLE 2017-04-22
    Question
    Reach there still in 1 pc ? I planning to get alphabet
    Answer
    Hi there, we will provide max protection. Think should not be a problem. How many pieces are you looking at?
    Question
    3 ... what will be the delivery charges like .... postal code to China is 214028
    Answer
    hi there, the charge will be reflected when you are making payment.
  • Processing
    Question
    wen******* 2017-02-15
    Answer
    Hi, thank you for your interest! May we know which specific item you are referring to?

    Hi, sorry I missed your subject line... oh you will find those cow and sheep figurines under our Figruines: At the Farm category.
    ZANTELLE 2017-02-15
Ask Question
Address
1002 JALAN BUKIT MERAH #04-01

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Policy & Notice
How to Return/Exchange