Min. $10.00 Purchase~2017.12.17
Min. $10.00 Purchase~2017.12.31
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
EMS - $16.32
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Prompt in questions about return, exchanged item shipping took a while longer.
Return & refund completed smoothly
The jacket was too tight, even my daughter who usually wears 2xs cant wear it, coz the arm hole n back of the jacket r v narrow. The measurements were not accurate, it calculates the exterior coat but the inner lining was of smaller measurements. A pity to throw away. Hope the refund process will b smooth n fast when seller receive my parcel in 8days. Fyi seafreight wich does not come wif registered svc cost $11 but it takes 6wks. Way over the restricted time limit tat the seller requires.more review
cumbersome exchange process. be careful with sizing choice before purchasing
bought this to pay for topping up to a more expensive jacket. please do not purchase this without prior consultation!! :)
Hi, i would like to have a refund for order #200748972 because item is too big. Please advise on instructions.
DearI'm sorry.Returned, not exchanged.Returns and exchanges must be made within 4 days of receipt of the goods.This is indicated at the bottom of the product code.Your order was shipped on January 6th.Already returned, exchange period has passed.
Hi, airmail costs $27 n 8days to reach you but seafreight costs $$11 but 8wks. Can u gv a longer dateline fr returns?
I did not give you the commodity arrival date.The goods must arrive to me by then.Refunds will be processed only when the goods arrive.
Hi,Please refund for the following items:The order no. of the two items I would like to refund is 188044555(Style:S549917 둠브BL / Color/Size:khaki/F) and 188044554 (Style:A6407 비송BL / Color/Size:ivory/F(+S$10)).I have already paid the $6 required for refund shipping. The order no. for the $6 fees is 188801232. Thanks.
DearI will confirm you the payment.Please send product to the address below.(614-826) 3F 881-75, Beomcheon 1-dong, Busanjin-gu, Busan, Korea.You must pay the cost of sending.When you send an item, you must send write down the order number 188801232.Products must get up before October 7th.When the package arrived, I would have to check.If the product is right and the order number, I will refund requests Qoo10.This will give you the money is returned Qoo10.Thank you.
Hi,I have already sent my return parcel last wednesday.May I know if it has been received?And when will I get the refund?Thanks.
DearGoods you sent arrived.I will refund requests Qoo10.The money will be returned to you in Qoo10.Thank you.
The sleeve all are very small, cannnot freely moving. Please refund. Thanks!Submitted all the photoan also buy this $6. How to send back? Address please.
DearI will confirm you the payment.Please send product to the address below.(614-826) 3F 881-75, Beomcheon 1-dong, Busanjin-gu, Busan, Korea.You must pay the cost of sending.When you send an item, you must send write down the order number 233 863 708.Products must get up before August 19.When the package arrived, I would have to check.If the product is right and the order number, I will refund requests Qoo10.This will give you the money is returned Qoo10.Thank you.
Hi W59067 I wanted to order black, any stock?Thanks
DearPlease purchase at the bottom of the page.http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=410330544Thank you.
HiWhen I select the colour and size only show white colour.How I choose black?Thsnks.
Dear I'm sorry. I was added to the list. You can purchase. Thank you.
This shoe are made in korean? Thanks
I have make the purchase. Hope to receive soon.Thanks -you.
Dear I will try to send as soon as possible. Thank you.
Hi may i kn when will you ship my item?Thanks.
DearYour order has been sent to the shipping company.Since the weekend, the shipping company will upload the tracking number.Thank you.
Hi,Thanks for your fast respond.As per requested, the order no is stated as above. My cart no is 94763685.I would like to return the above and exchange A4766, Blue colour.RegardsJoanna
DearI will exchange.Price of the two products is different.I should give you a $ 3 return.In addition, you must pay $ 6.Therefore, if you are payment only $ 3.Please payment at the bottom of the page.http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=406207386And you need to tell me that the order number.In addition, you must tell me the item to exchange order number (144 786 535) as well.Please answer up to May 21.Then I will tell you the address.You should send the product to that address.All costs you must pay when sending.When the product arrives to me, I will check.If your order number and the product is right, I will send the A4766 / blue.Thank you.
Hi,The order no for the Exchange is 145319256, transacted on 20 May 2015, amount $3.00.Please provide address and advise how to returns good.Thanks
DearIt was confirmed.Please send your product to the address below.(614-826) 3F 881-75, Beomcheon 1-dong, Busanjin-gu, Busan, Korea.You must write down your order number (144786535).All costs favorite when you return the goods to pay.By 1 June should reach me.When the product arrives to me, I would have to check. Order number and if this product is right, I will send a replacement item (A4766 / blue) Thank you.
Hi,Please be informed that item has been arranged to send back on 22 May 2015 by Singpost.Item is expecting to arrive on 1st week of June 2015.The ref no : 1046/142/C0128Thanks
DearWhen the product arrives to me, I will check. If your order number and the product is right, I will send the replacement item. Thank you.
Hi MAKMAKS. I just received the items, however 3 out of 8 items meet my satisfaction.I wish to get to refund for the followings items.) S5299 - Blue (Order no: 144554802)2) S5494 - Indi Pink (Order no: 144554803)3) C5606 - Navy (Order no: 144554804)4) W54100 - Charcoal (Order no: 144554806)5) S54994 -Ivory (Order no: 144554807)Already purchase the "Exchange/refund" $6/- (Refund order no: 144970151)Please give me your address.ONLY REFUND. NOT EXCHANGE.
DearYou are asked only to return four orders.You did not return request for the order number 144 554 802.You must request a return.And please send the product to the address below.(614-826) 3F 881-75, Beomcheon 1-dong, Busanjin-gu, Busan, Korea.Be sure to write down all the order numbers.All costs you must pay when sending.It must be used as delivery tracking.In addition, the product should arrive this place by May 27th.When goods arrive here, I will check.If the order number and the product is right, I will refund request by Qoo10.The Qoo10 according to this procedure will return your money.Thank you.
Hi MAKMAKS,already requested for 5 returns.products sent to the given address via Singpost registered mail today.Will you refund the $6.00 to me? As I only requested for refund, not exchange.
DearPlease re-check your return request.You have to request the return only for the four orders.In addition, it is you need to pay $ 6.Unfortunately, you likely do not understand my words. Please contact directly Qoo10. They are proficient in English will help you and my conversation. Thank you.
Hi MAKMAKS.Currently the status for S5299 - Blue (Order no: 144554802) is "RETURNING".As i accidentally press the "recall claim". Now I can't press the "return request".I had already sent for 5 orders back to you.Please assist me.Thank you.
DearTo the return, you must pay $ 6.This is the cost to get to Singapore Airports in South Korea.I will be available free of charge to the customer to buy.When you purchase goods lifting and $ 2.9 will be different.$ 2.9 is a cost to you to get up from the Singapore airport.Therefore, customers want to return or exchange must pay $ 6.In the following pages we hope to pay.http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=404918536And I hope that Tell me your order number.Order number of the goods to be returned, please also inform cycle together.Please answer up to May 20.I will guide you to your address when you do so.You must return the product to the address.All costs must also be returned when you pay.When the product arrives to me, I will check.If your order number and the product is right, I will ask for a refund Qoo10.Qoo10 money will be returned to you.Thank you.
Hi MAKMAKS.I don't think that you have understood what I have said.I have already sent FIVE orders back to you as follows:1) S5299 - Blue (Order no: 144554802)2) S5494 - Indi Pink (Order no: 144554803)3) C5606 - Navy (Order no: 144554804)4) W54100 - Charcoal (Order no: 144554806)5) S54994 -Ivory (Order no: 144554807)However, currently the status for S5299 - Blue (Order no: 144554802) is "RETURNING".As i accidentally press the "recall claim". Now I can't press the "return request".Will I able to get the refund for S5299 - Blue (Order no: 144554802)? Even the status is still "Returning", instead of "Return request".Refund order no: 144970151Do you understand what I am trying to say?
Dear Please contact directly Qoo10. Thank you.
Hi MAKMAKS,I still have NOT received my refund for S5299 - Blue (Order no: 144554802)I sent back 5 items as follows:1) S5299 - Blue (Order no: 144554802)2) S5494 - Indi Pink (Order no: 144554803)3) C5606 - Navy (Order no: 144554804)4) W54100 - Charcoal (Order no: 144554806)5) S54994 -Ivory (Order no: 144554807)via Singpost registered mail and you have already received all FIVE items. But I only received refund for FOUR items only (Order no: 144554803, 144554804, 144554806 & 144554807).Please assist me.Thank you.
Hi Qoo10,I received a call this morning and was informed that the seller MAKMAKS had already refunded the said item.Yes, MAKMAKS had already did it. (see the attached photo)I just checked my bank account.However, I still have NOT received the money credit it back to me yet.
DearIt returns the money to the Qoo10.Please contact directly Qoo10.Thank you.
may i know can i exchange?
Is Your order number is 138663421?Returns, exchanges are within one week after receipt of goods.Your order will ship January 16 was completed.Unfortunately, the exchange does not return.
I said i wanted to exchange but you guys send me back the same shirt. The shirt was not what i expected. Can i exchange?! The tag is still on and i have not wore it before. Im willing to pay extra also.
Dear I'm sorry to hear that. You can not find the question of declaring the exchange. Please contact us directly qoo10. They will help you.
Can you just tell me whether can i exchange the clothes even thought is after one week?
I can not find something that you request an exchange.So your exchange can not be done.
I want to exchange bc the colour was not what i expected it to be.
Returns, exchanges are within one week after receipt of goods.Your replacement period has passed.Exchange, return can not be both.
I receive it very late bc i did not open my mailbox.
DearYour order has been completed shipping Jan. 16.You are signed.What you do not open a separate issue.It was the first time you have questions about the exchange is February 6.Returns, exchanges are passed.You are all impossible returns, exchanges.
There isn’t any posted question about item.