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[Fashionable sneakers ☆ Rakuten sales first place ☆] famous celebrity sneakers casual shoes mens


Customer who recommended this item
318 (Based on 348 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $80.00 in a cart.
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (120)

Customer Photo Review board

Highly Recommend Looks elegant

Yet to try fast delivery

Type:Fashion Sneakers FS01 (Men) | Color:All Black | Size:42

+ Add this option
Aug 18, 2017
Har*******

Highly Recommend Item received in good condition

This shoes size is correct, nice fit.

Type:Fashion Sneakers FS01 (Men) | Color:Dark Gray | Size:45

+ Add this option
Aug 15, 2017
lig*******

Recommend Cheap!!!

Fast delivery!!! Thanks seller!!!

Type:Fashion Sneakers FS01 (Ladies) | Color:Pink | Size:38

+ Add this option
Jul 22, 2017
mel*******

Recommend Fashionable sneaker

Looks good. Yet to try. Hope it's good

Type:Fashion Sneakers FS01 (Men) | Color:Gray | Size:40

+ Add this option
Jul 19, 2017
all*******

Recommend Fast delivery

Fast delivery, light & material not bad. Had a match with my husband.

Type:Fashion Sneakers FS01 (Men) | Color:Navy | Size:44

+ Add this option
Jul 15, 2017
lie*******

Customer Review (348)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 27, 2017 mun*******
Highly Recommend Aug 23, 2017 fre*******
Recommend Aug 19, 2017 thu*******
Highly Recommend Aug 18, 2017 Har*******
Highly Recommend Aug 17, 2017 zn_*******
Highly Recommend Aug 16, 2017 iru*******
Highly Recommend Aug 15, 2017 lig*******
Recommend Aug 13, 2017 ser*******
Recommend Aug 13, 2017 dee*******
Recommend Aug 09, 2017 yol*******

Item Q&A(46)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

We offer free Normal Mail if you purchase over $25 items in our shop. In order to enjoy this promotion, important things to take note and follow:

- All items must be under the same cart number
- All purchases must chose “Normal Mail" as your shipping method, if not system will not be able to waive the shipping fee for you.

**Please note we are packing our orders according to the order list, hence we will not know if you have purchase more than $25, it is important to follow the above for system to auto calculate.

Singpost normal mail - This is a non-traceable mailing method where Singpost will deliver the parcel direct to your letterbox but there is a RISK with mail will be lost or delayed by Singpost.

Notice
Seller

We offer free Qxpress if you purchase over $50 items in our shop. In order to enjoy this promotion, important things to take note and follow:

- All items must be under the same cart number
- All purchases must chose “Qxpress" as your shipping method, if not system will not be able to waive the shipping fee for you.

**Please note we are packing our orders according to the order list, hence we will not know if you have purchase more than $50, it is important to follow the above for system to auto calculate.

If above steps are not followed and shipping fee is incurred, seller will not be doing any refunds.

Answered
2017-08-18
**********
User

Do you have self-collect/pickup option for shipping the shoes? Thanks.

User

hi,
for shoes no self pickup

Answered
2017-08-15
mic*******
User

Hi
Have already emailed u twice, but yet to hear from you. Can u please check your email n respond asap. Tks

User

Already answered inquiry. If you have another any question, please contact to us.

Answered
2017-08-08
mic*******
User

224133634
Wrong Size n colour..
Box is correct, but inside wrong

Can please revert.

Hi, can u please respond. Have sent enquiry to u since 8 Aug but no response from u. Shoe is WRONG SIZE & WRONG COLOR !

User

Dear customer,
Please email jlulateam@gmail.com with your order number,size and model of item you wish to exchange to. Our support stafff will get back to you asap on the procedure.

thank you
Warmest Regard
JLULA Team

User

Hi, have emailed u twice. Please respond asap. Tks

User

Hi

We will inform our support team get back to you soon.

Thank you and sorry for the inconvenience caused

Answered
2017-08-06
vin*******
User

Hi, I am wearing euro 44 and us 11 for my current shoes , length of my feet is 28cm.

Can u recommend me the size to choose

User

hi,
you may follow the US size that you usually purchase outside, then it should be the correct size, thank you

Answered
2017-07-26
klo*******
User

Hi,

I want to get the color black size 39, when will you have stock ?

User

Dear Customer

We do not have the restock details yet, but once available we will update in the system.

Thank you

Answered
2017-07-19
chn*******
User

I have just received my 2 pairs of order. The delivery was very fast,  I'm very happy with it.

But I found that both sizes are too big. I would appreciate you could allow me to exchange
the shoes size to Ladies 38 (bought 39) and Men 41 (bought 42). I can go to your office for the exchange.

I have email this request to your jlulateam@gmail.com today.Hope that you support staff will contact me
soonest possible.

I have just received my 2 pairs of order. The delivery was very fast,  I'm very happy with it.

But I found that both sizes are too big. I would appreciate you could allow me to exchange
the shoes size to Ladies 38 (bought 39) and Men 41 (bought 42). I can go to your office for the exchange.

I have email this request to your jlulateam@gmail.com today.Hope that you support staff will contact me
soonest possible.

User

Hi thank you for the email. our support team will check and assist you on the procedure

thank you

User

Hi Seller, Till now I have not receive any contact from your support team. Kindly assist me soonest possible.
Thank you

User

Hi we had already check all email had already replied.

thank you

User

Hi, your replied was on Jul 20 on this platform saying your support team will assist me. But so far nobody contact me nor email to me what is the procedure how to exchange. So can you please send email to me (chngtuckweng@gmail.com) about the procedure. Thank you

User

Already answered inquiry. If you have another any question, please contact to us.

User

Yes, I have received your email yesterday about the availability of colour, which I have immediately confirmed to you by return email. However, I’m still waiting for your answer of my repeated question : “WHAT IS THE PROCEDURE FOR EXCHANGE”

Yes, I have received your email Jul 28 about the availability of colour, which I have immediately confirmed to you by return email. However, I’m still waiting for your answer of my repeated question : “WHAT IS THE PROCEDURE FOR EXCHANGE”

User

Hi the support staff had just resume work today, will reply you shortly

thank you

Answered
2017-07-13
**********
User

Hi Seller

How can I exchange the shoe size?

User

Dear customer,
Please email jlulateam@gmail.com with your order number,size and model of item you wish to exchange to. Our support stafff will get back to you asap on the procedure.

thank you
Warmest Regard
JLULA Team

User

Hi Seller

I've sent an email about changing size on 13/7/17 but until now nobody has get back to me.

User

Hi sorry shall check with the support team.
just to make sure your email is sent to jlulateam@gmail.com ?

thank you

User

Yes, have sent to the correct email address.
1st email was sent on 13 Jul and a reminder on 18 Jul.
My email address is cher0806@gmail.com. Please check and revert urgently.

thank you

User

Hi you may proceed with the exchange, email replied

thank you

Answered
2017-07-05
sen*******
User

do you have stock for all black US size 7.5 men, if yes what size should i choose base on the size chart, not sure about the sizes thanks

User

Already answered inquiry. If you have another any question, please contact to us.

Address
INTERNATIONAL FURNITURE CENTRE 62 SUNGEI KADUT LOOP #01-09
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