JessCloset
JessCloset Join Fellow
22,060 Fellows
POWER MINISHOP RATE 90%
Fast shipping - European-style cardigan L004
45 items sold
16.00

Fast shipping - European-style cardigan L004


Customer who recommended this item
41 (Based on 45 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (23)

Customer Photo Review board
Nov 11, 2017
ale*******
Nov 07, 2017
jow*******
Nov 03, 2017
chu*******
Oct 30, 2017
lm_*******
Oct 29, 2017
fle*******

Customer Review (45)

Customer Review board
Rating Feedback Date Written by
Recommend Nov 11, 2017 ale*******
Highly Recommend Nov 07, 2017 jow*******
Highly Recommend Nov 05, 2017 pun*******
Highly Recommend Nov 05, 2017 ace*******
Highly Recommend Nov 05, 2017 ace*******
Highly Recommend Nov 03, 2017 chu*******
Recommend Oct 30, 2017 lm_*******
Highly Recommend Oct 29, 2017 fle*******
Highly Recommend Oct 29, 2017 tsa*******
Recommend Oct 28, 2017 ste*******

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2017-11-20
cyn*******
User

Hi Seller,
For item L004 do you have melon colour?

User

Hi for l004 only pink and hot pink left thanks

Answered
2017-11-04
shi*******
User

Hello,

Order ID: 114103370
Have contacted you twice but still haven't had updates on the color replacement or item replacement.

(Typo error on Subject for previous inquiry - Date ordered is 22 Oct)

User

i just add you thanks

User

Hello, when will you get back to me? Still waiting for your reply.

User

sent u message please check thanks

Answered
2017-11-04
shi*******
User

Hello,

Order ID: 114103370
Have contacted you twice but still haven't had updates on the color replacement or item replacement.

User

Hi please let us know which color you want we can send you soon thanks

User

I'm ok with the color ordered originally - dark grey
(Pls. keep correspondence via Qoo10, and do not text me on my handphone)

User

Hi we will keep in touch on Q0010 but for your order L004 dark grey is oos you want other design color is grey?

User

When will your stock for this item design in dark grey or navy blue be available? I could wait.

User

Hi we are sorry to let you know we will not restock this item would you like to change other one?we an arrange for you soon thanks

User

Which design of the same brand (of color dark grey, navy, beige or white) is available then?

User

Hi i will check for you next week thank you

User

Hello, when will you get back to me? Still waiting for your reply.

User

https://www.qoo10.sg/item/FAST-SHIPPING-HIGH-QUALITY-BASIC-CARDIGANS-BASIC-CARDIGAN/410131331
please check this link its seam brand hope you can find one you like

User

https://www.qoo10.sg/item/FAST-SHIPPING-HIGH-QUALITY-BASIC-CARDIGAN-1103/410131471
This one same price as the suggested.
Request for the white (Fast shipping - High quality basic cardigan 1103) Thank you.

User

Hi the link you sent to me can not open could you send me for which item you like i can arrange for you soon thanks

User

Fast shipping - High quality basic cardigan 1103
Color: Beige or Whie; Size: Free size

https://www.qoo10.sg/item/FAST-SHIPPING-HIGH-QUALITY-BASIC-CARDIGAN-1103/410131471

User

Hi i will send you 1103 color beige thanks

Answered
2016-09-10
jun*******
User

Hu Su, when will royal blue colour be available?

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

Unanswered
2016-07-03
yuu*******
User

Will you restock for Royal blue? If yes, when?

Answered
2016-02-07
mlw*******
User

Hi seller,

Would like to order 1 pc of the sweater. However if i order now, when will you deliver locally since there's CNY holiday?

User

Hi Thanks for your message. We usually send the orders on the same working day if the orders are received before 2pm. Orders received after 2pm will be sent the following working day (provided stock is available).
Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier.
Please be advised, however, that postal delays can happen and we cannot guarantee that your parcel will definitely arrive by a certain date.
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards, Jesscloset

User

Hi seller,

I've made my order and paid for Qxpress a minute ago.
Order number 162884111.

I need the cardigan this Friday. Therefore, please send out urgently.
Thank you very much.

User

Hi, Thanks for your purchase. We will send your orders today. Qxpress will collect from us and they will update you the delivery day.
Regards
Jesscloset

Address
BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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