JessCloset
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POWER MINISHOP RATE 90%
10.90

Fast shipping - High quality ankle length dress / long dress ZRD

  • Retail Price
    $39.90
    Q-Price
    $10.90
  • Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping RateDomestic
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    Overseas Shipping
    United States -$25.54~ See more
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Customer who recommended this item
53 (Based on 63 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin		 Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (15)

Customer Photo Review board

Highly Recommend Will buy again

Fast delivery received within 2days after ordering

Colour:Blue | Length:125cm

+ Add this option
Nov 26, 2015
Ana*******

Recommend Repeat purchase from seller

material of the dress is soft and wearing it is comfortable. Its figure hugging hence well suited with the jackets bought from the same seller.

Colour:Blue | Length:115cm
May 22, 2015
mss*******

Recommend Wrong order but it's ok

Ordered the sleeveless one but received the short sleeved one. Planned to wear with cardigan so I decided to keep it. medium fits a UK10 nicely

Colour:Black | Length:125cm
Dec 08, 2014
cel*******

Not Recommend disappointed

not true to picture, not the same as the previous ZARA.CUTTING AND MATERIAL different. TOTALLY 2 DIFFERENT DRESS.The last 3 pcs i bought fr same seller, was ZARA, better quality and stretchable.No worth.

Colour:Black | Length:125cm
Sep 05, 2014 1
cha*******

netural lost mail and had to buy another item

I did not receive my package for 4 weeks. But seller said she sent it out alr so she said if I buy another item with same or higher value then she will send this out again. This is my first time having lost mail but fair enough. however when I received the maxi, the colour is not as per the picture and the dress is so small for an M.it is very narrow an material is so thin. Good for cooling weather I guess.more review

Colour:Grey | Size:125cm
May 19, 2014 2
wil*******

Customer Review (63)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 17, 2017 kat*******
Highly Recommend Mar 08, 2017 see*******
Highly Recommend Aug 30, 2016 Jan*******
Highly Recommend May 28, 2016 bab*******
Highly Recommend May 24, 2016 cha*******
Highly Recommend Nov 26, 2015 Ana*******
netural Jul 06, 2015 azh*******
Highly Recommend Jul 03, 2015 azh*******
Highly Recommend Jun 18, 2015 Foo*******
netural Jun 05, 2015 ivy*******

Item Q&A(12)

Status
Question & Answer
Date
Member
Notice
How to submit return or exchange from the buyer's end?
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Non-receipt Claim issue (Did not receive the item)
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Return & Exchange Policy
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Shipping / delivery
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Contact us
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Tips on mailing your item(s)
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Shipping advice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Measurements
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
I posted my exchange request on Shopping Talk but I've not received your reply.
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address?
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
I've received my item and the colour looks darker than what's shown online.
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago.
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
It's been a month and my parcel hasn't arrived. Please resend my items or refund me.
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item?
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Please call me. I have a query regarding my order.
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
I have not received my item. Please help me check the delivery status.
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
I have just placed my order. Please send my item immediately as I need my item by this Friday.
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends?
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
How are your items measured?
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
I read the reviews n some buyers commented that the dresses are with sleeve , I want it without sleeve . Can seller please advise asap whether with or without sleeve Thank you !
2016-07-08
san*******
User

I read the reviews n some buyers commented that the dresses are with sleeve , I want it without sleeve . Can seller please advise asap whether with or without sleeve Thank you !

User

Hi, Thanks for your enquiry. We have 2 type of dress. One with sleeve & one without sleeve. If you want to confirm that we sent you thr correct item, i will suggest, once you place your order you can email me at jessclosetcs@gmail.com please include your order number so that i can trace your order easily.

Answered
im 175cm tall so i measured it wont be at my ankle. is the dress really 130cm? sorry ya as i really like the dress
2013-12-02
kul*******
User

im 175cm tall so i measured it wont be at my ankle. is the dress really 130cm? sorry ya as i really like the dress

User

Hi
The ZRD (L) is 130cm long. For your height, it will probably end mid-shin. Hope that helps! Best regards, JessCloset

Answered
hi would like to check u still have stock for 145cm?? am interested to get one
2013-12-01
kul*******
User

hi would like to check u still have stock for 145cm?? am interested to get one

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset

Answered
length of the dress.
2013-09-24
joa*******
User

Hi dear, would like to ask if it's possible to have a dress at a length even more than 130cm ? I'm willing to pay more for customization. Thank you :)

User

Hi, thank you for your message. We do have one drerss in stock that is 145cm. The color is black. If you are interested in that color you can email me at JessClosetCS@gmail.com for more information. Thanks, Michelle

Answered
Have not received ankle dress and black cardigan. Requesting for a refund.
2013-09-20
joa*******
User

Hi. i have received the grey cardigan and i really love it alot. The material is really good and it's definetely value for money and up to the standard as claimed on your page. However, the grey ankle length dress and black cardigan( the same one which i have received but in grey ) have yet to reach me and i can no longer wait any more as i ordered it for an event tomorrow. Therefore, i would like to get a refund and cancel the order. I hope you understand as i thought that the delivery would be fast as stated in all the reviews.

User

Hi, I am very sorry we didn't get your parcel to you in time. We will go ahead and cancel these 2 orders for you. Sorry for any inconvenience caused. Regards, JessCloset

User

Can i mention just how well efficient and responsible you are? I'll use the refunded money to continue purchasing items from your store, and am definetely introducing my friends to purchase from you. I really love the cardigan that i bought from you. The quality is really good and comfortable material used. Thank you, have a nice day dear!

User

Hi, thank you very much for your kind words and continued support. We really value our customers like you. Warm regards, Michelle

Answered
about item
2013-09-16
ree*******
User

hey there. i received a black short sleeve long dress instead of a black sleeveless long dress. is there any possibility that i can change it? and btw, is the dress suppose to be body hugging? coz i actually ordered it in size L and thought it would be slightly loose. is there a way that i can change it or ...? any solution?

User

Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. We can exchange for aanother design if you like as the dress is supposed to be tight. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey

Answered
ZRD- black dress 115
2013-09-04
kit*******
User

Hi, I received a wrong ZRD dress which is abt 140cm stated XL. My order is actually black-115cm. Pls advise on exchange asap.

User

Hi

Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.

Sorry again for the mistake. I will fix this for you asap.

Thanks

Joey

Answered
Hi ,
2013-08-28
jac*******
User

Hi ,
Thank you for the prompt delivery within 3 days. I have ordered ZRD dress in blue but received another design instead. Pls advise.

Regards,
Jac

User

Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey

JessCloset
Address
BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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Policy & Notice
How to Return/Exchange