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- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
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If you have entered the wrong shipping address, please cancel your order immediately and re-order with the correct address. Please do not submit Q&A to request to make the change.
We will fulfill your order in the first come first serve basis.In the event an item is out of stock, we will give you a call and offer you alternatives. If there are no alternatives, SOL HOME has the liberty to give you a full refund of the out of stock item.
Yelling on the phone or writing nasty reviews won't get your issue resolved but only show your maturity when people read what you wrote. We are nice only if you are nice. Please treat our staff as you would want to be treated
To help our operations to process your orders quickly, please kindly avoid orders with mixture of delivery and self collection items within the same cart.If your order is a mixture of delivery and store pickup items, we will only ship out the delivery items and *will not* be able to ship the "Store Pickup" items together. You will still need to come and collect the items specified as "Store pickup". If you selected "Store Pickup" by mistake, please cancel the order in MyQoo10 and make the purchase again and make sure to select the correct delivery option. If we have not shipped your order, our operations will be able to combine all your orders in different carts and ship the items to you in 1 package.If you select normal as the delivery method, the delivery of the packages maybe delayed or lost. Read: http://www.shoponlinelah.com/qoo10/singpost-late-delivery-official-letter.jpg. Select normal mail at your own risk.
Dear customer all our items are non exchangeable and non refundable. please don't tell us excuses like choose the wrong size or push the blame to the sizing chart. If you are not sure of the size, please come down to our office to type the item. Prices is the same as online. We hope that you can understand that we promise all item are 100% brand new, no one ever try on it before because for bra, once tried, it will stretch and will not be suitable for the next person and most important personal hygienicwe treasure understanding customer and those who pay for Giordano and expected Chanel ( we are sorry cause we cannot live up to your standard ) please find other sellers thanks you for your understanding
Effective immediately, we are working 7 days a week from 12 noon to 7pm.
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Dress came quickly but the size is labelled as S but the dress is so huge that an L lady fits better in it. Totally disappointed with the product! Wasted my $17 to get a dress which I cannot wear. Never buy again!
Group Code:DENA | Series Code:17 | Size Code:1
Item well received. Quality is good. 👍🏻
Group Code:DENE | Series Code:6 | Size Code:5
there thread run loose at the side. general, quality ok.
Group Code:DENE | Series Code:5 | Size Code:2
Super fast delivery(next day delivery). Could be bc I contacted seller to ship out item asap as I need it urgently. However size is not true to measurements, the length is shorter than the measurements given. Colour’s a tad darker compared to the pic shown. Material is also quite thin for a denim jacket. Jacket looked small when I open the package but thank god it fits me perfectly. I’m a usual size L-XL but had to choose 3XL for this particular jacket, so do order one or two size bigger as sizing runs small. Overall, am a satisfied customer! Thanks seller for the fast response and shipping!more review
Group Code:DENB | Series Code:4 | Size Code:6
Very satisfied with purchased.good quality,fast delivery (in 3days)and worth buying price.Thank you seller😁
Group Code:DENA | Series Code:17 | Size Code:4
Group Code:DENB | Series Code:9 | Size Code:2
Group Code:DEND | Series Code:5 | Size Code:2
Group Code:DENB | Series Code:3 | Size Code:5
Group Code:DENA | Series Code:4 | Size Code:3
Group Code:DENB | Series Code:13 | Size Code:1
Group Code:DENE | Series Code:6 | Size Code:8
Group Code:DENA | Series Code:7 | Size Code:2
When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out).
The following policy is introduced by Qoo10 that sellers are :
- not allowed to change shipping address of customers
- are only allowed to ship exactly what is being ordered in the system.
Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
Dear Customer please take note that Normal mail have to wait up to 3 weeks because Singapore have inform us that
1) they don't work on Saturday , Sunday and public holiday
2) in the event if the pick up truck is too full, they will pick up the item the next pick up time which is the next day
3) there is a reason why Singpost ask for extra money for AM mail, Smart pac and registered mail because they will sent out those mail 1st, follow by they will sent out letter ( cause letter normally belong to company or government who will sue them for late delivery. Lastly is normal mail parcel which is us
4) Singpost will pass the items to the auntie or uncle that will do the sending on bicycle , walking or car and if that day , there is so much letter and registered mail , am mail , smart pac in that area you stay, you will have more delay cause the number of worker they have is fixed so we must understand that for the best price, you have to wait .
Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt
(Singpost fined for delay delivery of 40,000 packages)
please take note that there are a lot lost mail.
We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
Hi, I just received the item but size is too big for me. Possible to drop by your shop for exchange? Or what are the alternative to do an exchange. Thanks.
Dear Customer, For change of mind customers, we have 2 options.Options 1. Exchange for something of the same value via courier service. Steps: 1 Transfer $8 for 2 way courier to POSB savings 030-925-2032. You let us know what you want to exchange to. 3. We will send someone to pickup the item from you ($4), 4. When we get the item in Singapore, we will send to you via courier ($4).Please note,we do not markup on the courier service. $8 for 2 way courier is strictly for the engaged courier company. Option 2. Exchange/ Refund at the warehouse - Same day Please note that for fashion items like tops, dresses, pants or jeans are stocked in ShopOnlineLah.com overseas warehouse and there are no stocks in Singapore warehouse. So a same day exchange is not possible. You can bring the item to the Yishun warehouse for an exchange for something else of the same value or a refund. We will do the refund via Qoo10 and you will lose the discount previously applied on it ,if any. We will also deduct the shipping cost which is used to send the item to you: China to Singapore , the shipping fee is 5.90Within Singapore , the shipping fee is $4Please note, the item need to be in the original condition with tags and packaging in tact. Please let us know how you want to proceed.
Dear SellerI have bought a few pcs from you. But there is one design DENC18 which the size is not suitable. I would like to exchange for DENA01 Large Size Light Blue. Can I go to your shop to exchange?
dear customer we don't have stock here, you can transfer $8 to us and we will arrange for china to sent us the stock and courier to pick up the item from you
Hi, would like to check with the status on my order, Order No. 238975790, it has been 12 days and I have not received the item. Please advise.
Dear customer,The fashion items are stock in shopOnlinelah.com overseas warehouse. It will take about 10 working days to reach you. Currently the details are available. It should reach you in these 2 days.. which is just nice 10 working days. =) thank you so much for you rbusiness.
Sure! Thanks for your prompt response!
May i know why is it taking so long?
dear customer sorry for the delay , they will pick up today
Hi I will wait for the stock. Thanks. Kindly update me when you have mail out the item. Thanks.
Hello Amy, the item is here!!! We will pass to qxpress tomorrow! Thank you for your trust and support! you are awesome!
Hi Seller, i bought DENA 14, size XXL but I cannot get in even the description fits my body measurement. The dress has no zip opening and it is a body hugging dress. Can I exchange it to 3XL? I’ve been to your shop to exchange my purchase before so can i go down to exchange it? (Hopefully i can get into 3XL)
Dear customer,For change of mind customers, we have 2 options.Options 1. Exchange for something of the same value via courier service. Steps: 1 Transfer $8 for 2 way courier to POSB savings 030-925-2032. You let us know what you want to exchange to. 3. We will send someone to pickup the item from you ($4), 4. When we get the item in Singapore, we will send to you via courier ($4).Please note,we do not markup on the courier service. $8 for 2 way courier is strictly for the engaged courier company. Option 2. Exchange/ Refund at the warehouse - Same day Please note that for fashion items like tops, dresses, pants or jeans are stocked in ShopOnlineLah.com overseas warehouse and there are no stocks in Singapore warehouse. So a same day exchange is not possible. You can bring the item to the Yishun warehouse for an exchange for something else of the same value or a refund. We will do the refund via Qoo10 and you will lose the discount previously applied on it ,if any. We will also deduct the shipping cost which is used to send the item to you: China to Singapore , the shipping fee is 5.90Within Singapore , the shipping fee is $4Please note, the item need to be in the original condition with tags and packaging in tact. Please let us know how you want to proceed.
Hi,If i choose option 2; exchange with whatever that has the same value at your singapore warehouse (yishun). Do i still need to pay for shipping? I don’t mind exchanging instead of refund which has has too much a hassle. I can go down to your warehaouse today or tomorrow.
Hello there, Sure. You can exchange for other items of the same value. When you do option 2 exchange, you do not need to pay for the shipping. Our address is at 1 Yishun industrial Street 1Aposh Bizhub#03-26Singapore 768160Opening hours 12pm to 7pm Daily. dear customer you need to bring item back to our yishun warehouse and the shipping from china to singapore is $6 so this will deducted so you can chose item value at 2.90(Dec 14, 2017 16:06)
Hi seller,Your message above is confusing. If i exchange to different size of the same dress at your yishun warehouse, do I need to pay the shipping?
dear customer , sorry we thought you asking for refund ,if exchange , you can exchange for item that is $8.90 ( but no clothes cause all our clothes are in china warehouse
OIC.. Do you have anything that is $8.90 in your Yishun warehouse?
Yes. our sister company SOLhome.com.sg you can see the items from there as well. We are in the same location.
Ok thanks. Will go down this afternoon.
Already answered inquiry. If you have another any question, please contact to us.
My order: 238628231 has not arrived after a week. Please advise. Thank you.
Dear Customer,Qxpress tracking says you have received the item. Kindly let us know if this is not the case. If you have received, no reply is required.
There isn’t any posted question about item.