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Fortune Cat Safety Charm with Gift Box - Lucky Cat Lucky Charm - Maneki Neko Charm - Lucky Cat In Your Car [NG]


Customer who recommended this item
65 (Based on 72 reviews)
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%

Notice

Subject Register Date
Exchange Policy for Fragile Items Seller 2015-08-12
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Manufacturer/
Place of origin
Hong Kong Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+65 91762164 / qoo10@ilovesales.sg)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Singapore Seller. Wholesale Inquiries Welcome!

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (21)

Customer Review (72)

Customer Review board
Rating Feedback Date Written by
Recommend Feb 22, 2016 mag***
Recommend Feb 02, 2016 lyn***
Recommend Jan 29, 2016 pik***
Highly Recommend Jan 28, 2016 shi***
Highly Recommend Jan 15, 2016 chu***
Netural Jan 03, 2016 xiu***
Highly Recommend Dec 17, 2015 kai***
Highly Recommend Dec 10, 2015 yvo***
Highly Recommend Dec 08, 2015 ahp***
Highly Recommend Dec 07, 2015 jay***

Item Q&A(9)

Status
Question & Answer
Date
Member
Notice
Seller

While we check the products and bubble the items to ensure that the product is in pristine condition prior to delivery, we regret that damages sometimes occur as a result of rough handling during delivery. Nonetheless, we will be able to provide a one time 1-to-1 exchange for the defective product directly at our retail outlet within 14 days from the date of receipt. All you will need to do to be eligible for the exchange, is to drop us an email at qoo10@ilovesales.sg with a picture of the damaged product along with your order number, name and contact number within 3 days from the date of receipt of the product. Thereafter, our team will get back to you on the exchange arrangements.

FAQ
Seller

Whether you have used the Qoo10-Protected Cash Transfer, Real time Cash transfer via I-banking (e-Nets) or QAccount as transaction method, your money will be refunded into cash balance of QAccount. Once the money is refunded to your QAccount, you can do shopping with your balance in Qaccount for the next purchase. If you want to withdraw the fund in Qaccount, go to My Qoo10 > Qaccount > Withdrawal to transfer the balance from Q·account into your personal bank account. ( it may take 2~3 working days).

FAQ
Seller

If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the billing cycle of your credit card company. Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount. Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount. Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed. ※ Important: For paypal and credit card, if the refund has been delayed after 60days of making a payment, you should get the refund to your Qaccount.

FAQ
Seller

PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. Please note, refunds to credit cards can take up to 30 days to appear on your statement. ※ Important: For paypal and credit card, if the refund has been delayed after 60days of making a payment, you should get the refund to your Qaccount.

Answered
2016-01-14
lyn*******
User

Hi,

Check with you, intend to buy J005 & J006 but J006 out of stock, will you still stock up?

Thanks!

Best Regards,
Lynn

User

Hello Lynn, thank you for your interest in our products. We regret that it is unlikely that we will be restocking design J006 in the near future. Nonetheless, do stay tuned to our listings and we look forward to serving you again soon!

Answered
2016-01-10
ysp*******
User

Hi! Do you have the mini cat as attached??

User

Hi, we regret to inform that we do not carry this design of fortune cats. Nonetheless, do stay tuned to our listings for the latest products and promotions!

Answered
2015-12-16
ken*******
User

Hi for the safety cat red charm. When will new stocks be coming?

User

Thank you for your interest in our products. We are unlikely to restock this design in red as more fortune cat designs are expected to be introduced into our product range. Do stay tuned to our listing for the latest updates and promotions!

Answered
2015-01-25
fan*******
User

我要更改付款要如何做

User

Kindly contact Qoo10 help desk at 6500 4440 for assistance. Thank you.

Answered
2015-01-25
suh*******
User

Hi, I would like to buy 20pc to be mailed to my house in Australia. May I know the estimated package weight?

User

Thank you for your interest in our products. Kindly advise on the design which you are enquiring on so that we are able to provide you with a more accurate estimate. Hope to hear from you again soon!

Answered
2015-01-15
cne*******
User

Hi there, can i check for the group buy of the safety cats series, i wanna place order for 9pcs. Will delivery be provided?

User

Thank you for shopping with us. We note from the Qoo10 system that your order has been delivered on 19/1/2015. Do let us know if this data is inaccurate so that we are able to follow-up with Qoo10 and Qxpress accordingly.

Answered
2014-12-30
luv*******
User

Hi,

I have received the goods but is not the wheel type that I ordered. I have received the normal fortune cat. I remembered I selected the wheel type.
I could not see the details of my order.
Could you mind to help me check on your side if I ordered the wheel type?

If is the wheel type, can you advise me on how to do an exchange?

Feel free to contact me at 92968657.

Your help will be appreciated.

Thanks
Yee Ling

User

Dear customer

Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards

P.S. The information is also sent to the seller to meditate this case
Thank you for highlighting this error to us. We apologise for the error and would be able to arrange for a 1-to-1 exchange when your father visits us at our retail outlet. Kindly provide him with a print out of this correspondence to facilitate the exchange. We thank you for your patience and look forward to serving you again soon.

Answered
2014-12-27
sam*******
User

Hi check if i can arrange for self collection?

User

You will be able to collect your order personally at our store only if the store pick-up option had been selected at the point of purchase. Hope this clarifies and we look forward to serving you soon!

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