X Factor
X Factor Join Fellow
7,759 Fellows
S$5.00
POWER MINISHOP RATE 90%
4.30

Free Delivery/Transparent PVC Cover/High Quality Elastic Suitcase Cover/ Luggage Protector/


Customer who recommended this item
148
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Join X-Factor Fellow to enjoy further discounts!!!! Seller Jan 20, 2016
Terms and conditions for delivery Seller Sep 17, 2015
Exchange/Return Policies Seller Sep 17, 2015
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (69)

Customer Review (136)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 09, 2018 zag***
Highly Recommend Dec 05, 2018 tan***
Highly Recommend Dec 04, 2018 Joy***
Highly Recommend Dec 01, 2018 ang***
Recommend Nov 30, 2018 roa***
Not Recommend Nov 28, 2018 gun***
Highly Recommend Nov 27, 2018 cay***
Highly Recommend Nov 25, 2018 Ken***
Highly Recommend Nov 22, 2018 jjl***
Recommend Nov 13, 2018 agn***

Item Q&A(11)

Status
Question & Answer
  • Notice

    Join X-Factor Fellow to enjoy further discounts!!!!

    Dear Customer,

    We are offering additional discount for several items. Do join X-factor fellow to enjoy more discount.


    Thanks
    X Factor
  • Notice

    Terms and conditions for delivery

    Qxpress is the default delivery option in our shop and we only recommend Qxpress to buyer. Because it is faster,come with insurance and tracking number.Seller will update tracking in the system once order confirm. If there are any loss/delay/damage of product in the transit, buyer are to hold Qxpress responsible. Qxpress customer service can be reached at info@qxpress.sg

    Singpost Normal mail is the cheapest shipping method in Singapore.However it is not trackable,and Singpost will not be responsible if the item is lost and there is no way to recover the parcel. The singpost delivery period is 5-14 working days to deliver exclusive of weekend and PH, and sometimes it may even take up one month to deliver.

    For buyer want to change to normal mail for a cheaper shipping rate, please take note by doing so, you have agreed that buyer will take ALL RISK during transit if there is any Missing/Broken/damage parcel occurs.
    X Factor
  • Notice

    Exchange/Return Policies

    Dear Customers,

    Please refer below for our Exchange/Return Policies

    Process for exchanging

    1. Please send a Qpost inquiry with the affected order number together with photo evidence.

    a. Qpost inquiry can be sent from Qoo10 app -> recent orders -> contact seller.

    b. Item listing page -> Question and answer -> Email Inquiry

    2. Evaluation will be done within 1-2 working days

    3. Buyers will need to send the item back for evaluation.

    4. Once evaluated:

    a. For Exchange, Replacement will be send after evaluation

    b. For Refund, refund will be processed after evaluation

    Exchange requirements

    · Buyer will need to provide the order number

    · Photo evidence of the (defective) item

    · Must be 7 Days or less from goods receipt Date
    X Factor
  • FAQ

    How will postman handle the bulky item with singpost normal mail delivery?

    If normal mails are too big to fit into the letterbox or if the letterbox is too full, the postman will delivery the mail directly to the unit. If no one was around, they would just bring the parcel back to the nearest post office (nearest as in nearest one on map). Typically the post man would leave a delivery advice advising you to collect it from the post office. However, at times, if they didn’t bring the slip out, they may not inform you. Hence, you need to proceed to your nearest post office to check with the staff.
    X Factor
  • FAQ

    What to do when you experience Singpost lost mail?

    Firstly, Please contact seller for help. Double-check whether it was mailed out and get these information: Size of parcel, colour and description of packaging (box? paper envelope? polymailer?), Also ask for any proof of delivery if any 1. Call 1605 and ask for the contact number of: – your nearest post office (nearest in terms of location on the map, the one which usually hold your mails when no one is around) – the regional HQ in charge of your area (area = first 2 digit of mailing address) – return mail unit 2. Go down to the nearest post office when calling/enquiring on your parcel, be sure to state it’s a normal mail (hence there is no RA or tracking number). When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway
    X Factor
  • Answered
    Question
    bar******* 2018-12-04
    Answer
    Private Enquiry
    X Factor 2018-12-05
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    jta******* 2018-11-21
    Answer
    Hi
    Yes u can come n collect on Friday
    I will be in office
    U can look for ding
    Address is 35 Jalan pemimpin wedge mount Industrial Building #04-02A,s577176
    X Factor 2018-11-21
    Question
    Kindly give me your opening hours.
    Thanks
    Question
    Do I place order first or can I get the item and pay at your office?
    Question
    What’s your office hours?
    Does Sat / Sun open?
    Answer
    Hi
    office hour:1030-530pm
    both way is acceptable, u may choose the one more convenient for u

    office only open on weekend n address is 35 jalan pemimpin wedge mount industrial building #04-02A,S577176
  • Answered
    Question
    Viv******* 2018-10-24
    Question
    Plse note that I am not under Xfactor - in case it made a difference to your reply.
    Answer
    Hi
    may i know which type of luggage cover u wanna get
    X Factor 2018-10-26
  • Answered
    Question
    sms******* 2018-10-21
    Answer
    Private Enquiry
    X Factor 2018-10-23
  • Answered
    Question
    tkk******* 2018-10-06
    Answer
    Dear customer

    Can I have the design code no.?
    We will check for u

    Thanks
    X Factor 2018-10-06
    Question
    A1 and A2 in 30” stock availability?
    Answer
    Hi

    It may take 2 weeks time to restock

    Thanks
    Question
    OK
    Answer
    Np:)
  • Answered
    Question
    dan******* 2018-05-16
    Answer
    Hi

    A4-A12, B1-B7 are all come with zip n buckle
    X Factor 2018-05-16
  • Answered
    Question
    ber******* 2018-05-11
    Answer
    If u choose qxpress , can reach u before 16 May .
    X Factor 2018-05-11
    Question
    Ok i ordered. Hopefully will reach before 16 May.
    Answer
    Okay will pass to qxprsss next Monday
  • Answered
    Question
    jua******* 2018-05-05
    Answer
    Dear customer

    Yes can
    U can come to our office to self collect

    U can order the item first and let us know when u will come on Monday ?

    Thanks
    X Factor 2018-05-05
Ask Question
Address
WEDGE MOUNT INDUSTRIAL BUILDING 35 JALAN PEMIMPIN #04-02A

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Policy & Notice
How to Return/Exchange