- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Free shipping over $65.00 purchase.
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-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund. -We will assess the claim issue with the provided picture and inform on the progress.
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days. -We will check over the matter from our end.-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
Submission of claims-Any return or exchange of items will be applicable within 7 days upon receiving of the item.Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package and picture of orders with delivery information-Shipping fee will be incurred from seller end.Defective item issue-Provide picture of the defective area of the received item.-Replacement will be of same item, unless out of stock.-Shipping fee will be incurred from seller end.Any change of mind from buyer's end-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.-*No return and exchange for certain item(s) such as undergarment due to hygiene issue-Provide picture of the item to seller end.-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
Singpost - delivery usually takes 2-3 working daysQxpress - delivery usually takes 1-2 working days Ninja Van - delivery usually takes 1-2 working daysif you have any question about shipping,please e-mail us.E-mail :jessclosetcs @ gmail.com / 674 250 01
Please forward all queries and replies to JessclosetCS@gmail.com. Kindly do not send your requests via Shopping Talk as we're unable to receive them.Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply. Thanks for your understanding, JessCloset
* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.
Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days. Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.
While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.
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Delivery took just a week thru normal mail. Item arrived in good condition and looks identical to the pix shown on their page.
Received, quite worth the price. Thanks
Bought @ $9 incldg $1.50 shipping fee. The material is very thin and no lining. The bottom part of the dress is translucent n can see your 2 legs behind the fabric. When I washed it for 1st time, see pic, don't let its colour spoil all other clothes if you use washer. The coloured water is like blue ink!!more review
Dress came in very good condition. Have yet to try but will do so soon. Thanks!
Very nice dress, colours true to image. Tag is not ASOS, belt differs from pictures (not cloth, but faux leather) but all else a good buy.
If you have any queries or requests, please contact us at JessclosetCS@gmail.com.
Please do not send your requests via Shopping Talk as we're unable to receive them.
Thanks for your understanding!
Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.
Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.
To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at email@example.com.
We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.
While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.
All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.
If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.
We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.
Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.
For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N
Hi, It is not $5.90 as advertised?
Hi, thank you for your message. I am sorry for the confusion, Qoo10 placed this item on promotion but the sale has now ended. All specials and promotions are handled through Qoo10 directly. The correct price is what is reflected when added to your cart. I apologize for any inconvenience. Qoo10 does run 3-4 different promotions every week, so you can check back regularly. Thanks, JessCloset
Can I have the measurement at the waist for L size and what is the material of the dress ? Thanks :)
HiThanks for your query. The waistline is approximately 32cm. It is elasticised and can stretch up to 40cm. The material is cotton. Regards, JessCloset
There isn’t any posted question about item.