FWAH
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★ No Face Coin Bank ★ Cat Panda Piggy Bank ★ Football Piggy Bank ★ FWAH ★
6 items sold
7.4

FWAH★ No Face Coin Bank ★ Cat Panda Piggy Bank ★ Football Piggy Bank ★ FWAH ★


Customer who recommended this item
3
Customer Satisfaction Score
85%
  • Product 80%/100%
  • Price 80%/100%
  • Delivery 100%/100%
  • Service 80%/100%
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Notice

Subject Register Date
Self-Collection Notice Seller Aug 23, 2018
Refund & Exchange Policy Seller Jul 09, 2018
Delivery Information Seller Jul 09, 2018
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Customer Review (3)

Customer Review board
Rating Feedback Date Written by
Netural Dec 30, 2018 kie***
Highly Recommend Dec 19, 2018 kha***
Recommend Aug 24, 2018 eun***

Item Q&A(1)

Status
Question & Answer
  • Notice

    Self-Collection Notice

    - Send us a message in the memo before you check out or via Qpost or feedback@fwah.com.sg to indicate the preferred collection Point.
    - Please wait for our message first before coming down.
    - Customer without e-tickets presented to our staff will be rejected.
    - Customer will have 7 days to cancel their order and 14 days to do the collection.
    FWAH
  • Notice

    Refund & Exchange Policy

    We want you to love your new purchases! Never fear, we are here to help!
    - You will have 7 days upon your product received to have it exchange. (Unless otherwise stated)

    - Any defects do email us at feedback@fwah.com.sg so that we could serve you better!
    Please provide images / videos of the defect area to let us know.

    Take Note:
    - Items must be returned in the original packaging with all accompanied accessories.
    - We are not liable for any damage caused by the customer’s misuse of the product.

    We will try our best to reply you ASAP. Thank you for your kind understanding.
    FWAH
  • Notice

    Delivery Information

    1) Normal Postage (Delivery time: 5-10 working days)
    - All order(s) is typically processed the next working day after payment.
    - Orders placed on Friday, weekends or eve public holidays would processed on the next working day.
    - We are not liable for any lost parcels.

    2) Qxpress (Delivery time: 1-3 working days)
    - This service provides tracking number which is will be updated in the system by Qoo10. You may track the location of the item through Qxpress. In any case if you do not receive your order after 4 business days, you may email Qxpress for more information at info@qxpress.sg. Please provide them with your order number.
    FWAH
  • Answered
    Question
    wo_******* 2018-12-27
    Question
    Hi as communicated through whatsapp,
    1. No Face Bank is defective and unable for sale. I will cancel the order no.286557151 and raise a partial refund.
    2. For order no.286557152, pls send me the item. And do help to check the item is in good working condition and free from defect before sending out.
    Answer
    Dear Customer, as per conversed via Whatsapp, we will send you your other item today (28/12). Thank you for your understanding.
    FWAH 2018-12-28
    Question
    I received the item not in order. Battery cover screw missing and batter not included which was indicated as free gift installed.

    I test it with my own battery and is not working.
    Answer
    Dear Customer,

    we are so sorry to hear that.

    Our Piggy banks do not have any screws but we do not know why they have the screw hole.

    Can i have a video to let me do a verification so that we can do an exchange for you instead? so sorry for the this trouble.

    we are sorry about this . Thank you

    .
    (Dec 31, 2018 13:22)
    Question
    Attached video as requested.
    Answer
    Dear Customer,

    Thank you so much for doing this. Our apologies for the product defect, we will replace you with a new one.
    For exchanges we will be able to change at one of our retail outlets:

    Our outlets are at:
    1) Hillion Mall
    2) The Clementi Mall
    3) Bugis Plus
    4) NEX
    5) Compass One
    6) AMK Hub

    Do let us know which is convenient and we will quickly check the stocks and arrange for the replacement stocks for you.
    Thank you for your kind understanding.

    Question
    5) Compass One
    Question
    batteries included?
    Answer
    Dear Customer,
    We have made the reservation for your exchange. Kindly proceed to our outlet at The Compass One #03-37, do ask any of our staff for the exchange. No batteries are inculded but you may ask our stuff to try before taking.
    Thank you.
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Policy & Notice
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