GenConnect Pte Ltd
GenConnect Pte Ltd SG Join Fellow
13,400 Fellows
POWER MINISHOP RATE 90%
3Pin Wall Plug Himalayan Salt Lamp! Convenient! Negative Ion Air purifier dehumidifier
12 items sold
10.4

Genconnect3Pin Wall Plug Himalayan Salt Lamp! Convenient! Negative Ion Air purifier dehumidifier


Customer who recommended this item
48
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
Term and Condition Seller Sep 12, 2017
Walk In Customer(s) Seller Jun 14, 2016
Term and Condition Seller May 06, 2016
more
Manufacturer/
Place of origin
Pakistan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (25)

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Customer Review (24)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 02, 2019 sus*** (SG SG)
Highly Recommend Mar 27, 2019 geo*** (SG SG)
Highly Recommend Mar 24, 2019 pet*** (SG SG)
Highly Recommend Mar 21, 2019 and*** (SG SG)
Highly Recommend Mar 20, 2019 cas*** (SG SG)
Highly Recommend Mar 15, 2019 dea*** (SG SG)
Highly Recommend Mar 13, 2019 ide*** (SG SG)
Highly Recommend Mar 09, 2019 von*** (SG SG)
Highly Recommend Mar 08, 2019 hes*** (SG SG)
Recommend Mar 08, 2019 tre*** (SG SG)

Item Q&A(9)

Status
Question & Answer
  • Notice

    Term and Condition

    Do take note that ALL items from Genconnect Pte Ltd is strictly non-returnable and refundable.

    Shipping:
    • Genconnect Pte Ltd is NOT responsible for missing parcel ship via Singpost Normal Mail, therefore we strongly encourage buyer to choose Registered Mail, Seller Delivery or Courier Service as listed.
    • Shipping rate : Shipping rate can differ from item to item.
    • If you selected "Store Pickup" it means you have to self collect your item at our shop within 14 days of date purchased

    Refund:
    • Returning of damaged item, please contact us via email or phone within 7 days of item receipt.
    • Buyer will be responsible for returning the item to seller for warranty claim/exchange of item with our approval.
    Unacceptable cases:
    ◦ over 7 days from receiving item
    ◦ If items are open/used or damaged
    ◦ Sending item without prior contact.
    ◦Unhappy with the item as it does not meet your expectation
    GenConnect Pte Ltd
  • Notice

    Walk In Customer(s)

    You may visit to our showroom to purchase the item(s). Please call 6100 3168 or SMS to 9002 3800 to ensure someone is available to attend to you.

    Please note that ONLY Cash payment is acceptable for Walk-In customer(s)

    As our item(s) are directly from Factory thus our pricing is competitive and same as shown in Qoo

    For Bulk Purchase, please email to enquiry@genconnect.com.sg and we will response to you within next working day
    GenConnect Pte Ltd
  • Notice

    Term and Condition

    Do take note that ALL items from Genconnect Pte Ltd is strictly non-returnable and refundable.

    Shipping:
    • Genconnect Pte Ltd is NOT responsible for missing parcel ship via Singpost Normal Mail, therefore we strongly encourage buyer to choose Registered Mail, Seller Delivery or Courier Service as listed.
    • Shipping rate : Shipping rate can differ from item to item.
    • If you selected "Store Pickup" it means you have to self collect your item at our shop within 14 days of date purchased

    Refund:
    • Returning of damaged item, please contact us via email or phone within 7 days of item receipt.
    • Buyer will be responsible for returning the item to seller for warranty claim/exchange of item with our approval.
    Unacceptable cases:
    ◦ over 7 days from receiving item
    ◦ If items are open/used or damaged
    ◦ Sending item without prior contact.
    ◦Unhappy with the item as it does not meet your expectation
    GenConnect Pte Ltd
  • Notice

    Office Address & Operating hours

    Visit us:
    Tat Ann Buiding
    40 Jalan Pemimpin
    Unit 04-05
    Singapore 577185

    5 mins walk from Marymount MRT Station

    Operating Hour:
    Monday to Friday: 1000 to 1630Hrs
    Sat: 1000 to 1600Hrs
    Please avoid lunch time from

    Tel: 6100 3168
    SMS: 9002 3800
    Email: enquiry@genconnect.com.sg
    www.genconect.com.sg
    "LIKË""us on Facebook https://www.facebook.com/genconnectsg
    GenConnect Pte Ltd
  • Notice

    Delivery and Store Pick Up Customer(s)

    Store Pick Up:
    - Self collect of your purchased item(s) within 14 days from the date of purchased from our shop as listed.

    Singapore Normal mail:
    - Approximately 3 to 7 working days
    - No tracking provided
    - Delivers to your letter box or door step depending on the size of the parcel(s)
    - Genconnect is not responsible for any missing parcel.

    Qxpress/Seller Delivery:
    - Approximately 2 to 3 working days
    - Tracking number provided
    - Delivers to your doorstep
    - Signature obtained on delivery


    GenConnect Pte Ltd
  • Answered
    Question
    jan******* 2019-04-25
    Answer
    Private Enquiry
    GenConnect Pte Ltd 2019-04-25
  • Answered
    Question
    all******* 2019-04-07
    Answer
    Hi, did you turn off the salt lamp before and turn on 24/7?
    GenConnect Pte Ltd 2019-04-08
    Question
    Yup my helper turned off for awhile only, about 15min. But shouldn't drop off that easily?
    Answer
    it shouldnt dopped off so easily as salt stone is very solid unless it was dropped on the floor from height.
    Question
    Nope didnt drop it.
    Answer
    You may bring to our shop for an exchange
    Question
    Too far and inconvenient, not sure why buyer has to bear with the inconvenience when it appears I have gotten a defective item.
    Answer
    For exchange and warranty policy, buyer will have to exchange in our store to ensure they have received good condition item. May i have your order number please?
    Question
    I'm on maternity leave, can't go all the way down with an infant. Nevermind.
    Answer
    May i have your order number for verification purpose?
    Question
    292583135
    Answer
    I will drop by this week to your house to exchange. Is 5 - 8pm a good timing for you?
    Question
    Thanks, yup there will be someone home (if I'm not) so I'll leave instructions for e exchange. Which day so I can make arrangements?
    Answer
    Hi I will drop by either today or tomorrow Saturday around 4-6pm, is that ok?
    Question
    Hi today is OK, but tmr there's a high chance no one will be home.
    Question
    Hi do u mind dropping me a SMS before popping by? Just want to minimise disruption to my baby's sleeping. U can find my number in my order details. Thank u.
    Answer
    Hi trust all is good now
    Question
    Hi I haven't tried e replacement but should be good, thanks!
    Answer
    Welcome!
  • Answered
    Question
    myf******* 2019-03-26
    Answer
    Hi Priscilla, we expect to receive mid April. We noted your order and will ship it as soon as it arrives. Are you able to wait? If not we will refund $4.5 directly to your account via paynow or bank transfer
    GenConnect Pte Ltd 2019-03-28
    Question
    I will wait. Thanks.
    Answer
    Sorry once again
  • Answered
    Question
    ali******* 2019-03-25
    Answer
    Hi Soap bar is currently out of stock therefore we have closed the qty. New stock will arrive mid April. Let us know if you are able to wait and we will open the qty for you to purchase
    GenConnect Pte Ltd 2019-03-25
    Question
    Yes, I will wait.
    Answer
    You may call us again in near date
  • Answered
    Question
    agt******* 2019-03-06
    Answer
    Best to on it 24/7 to prevent the salt to weep.
    On average 3-6 months but if you on/off too frequently, the bulb may fuse more easily.
    Yes, you can change the bulb on your own. We are using E14 7W bulb
    GenConnect Pte Ltd 2019-03-06
  • Answered
    Question
    mym******* 2019-03-01
    Answer
    Hi, it needs to be switched on all day
    GenConnect Pte Ltd 2019-03-01
    Question
    Mini salt scrub bar no more stock? Can it cure acne? How to use? Thanks
    Answer
    Hi, the soap bar is out of stock. new stock coming in next month. Yes, it can help with acne as himalayan salt soap contains 84 types of natural mineral and salt itself is anti bacterial
    Question
    For bathing, does using the himalaya pink cooking salt have same effect like the soap bar? How to use himalaya pink cooking salt for skin?
    Soap/salt cannot use for face correct?
    Thanks.
    Answer
    Hi, yes it should have the same effect as it is fine salt(unprocessed)
  • Answered
    Question
    mym******* 2019-03-01
    Answer
    Hi, bedroom abour 3-5kg. Salt Lamp is like plant, the bigger it is the better the effect. However, a wall plug lamp will come in handy if you don't want your bedroom to be too bright
    GenConnect Pte Ltd 2019-03-01
  • Answered
    Question
    mym******* 2019-03-01
    Answer
    If it does not melt, it will not sweat. Just turn it on 24/7 for the best benefits
    GenConnect Pte Ltd 2019-03-01
Ask Question
Address
TAT ANN BUILDING 40 JALAN PEMIMPIN #04-05
Available during
MON~FRI : 10:00am ~ 4:30pm SAT : 10:00am ~ 4:00pm SUN, Holiday : day off

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Policy & Notice
How to Return/Exchange