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138.00

GeTeng Retractable Ceiling Light+Fan | 32/42/52inch | English Remote control


Customer who recommended this item
107
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy (2) Seller Aug 18, 2017
Return & Exchange Policy (1) Seller Aug 18, 2017
Store Pick Up Information Seller Aug 18, 2017
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(88131131 / info@131express.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description GeTeng Retractable Ceiling Fan + Light [Free Remote Control] 3 Lighting choice
Feedback Reward 10 Q Point for Deliver Confirmation
For more info https://www.131express.com/collections/fannc
BOOKMARK 1 2 3 4 5 6 7

Photo Review (47)

Customer Review (107)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 13, 2018 dre***
Highly Recommend Aug 15, 2018 zai***
Highly Recommend Aug 07, 2018 rog***
Highly Recommend Aug 07, 2018 shi***
Highly Recommend Jul 17, 2018 Miw***
Highly Recommend Jul 15, 2018 che***
Recommend Jul 13, 2018 hys***
Highly Recommend Jul 10, 2018 xia***
Highly Recommend Jul 09, 2018 gen***
Not Recommend Jul 01, 2018 ngy***

Item Q&A(81)

Status
Question & Answer
  • Notice

    Return & Exchange Policy (2)

    3. Any change of mind from buyer's end
    Would like to change to other available products or does not want the item anymore.
    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    Provide picture of the item to seller end.
    *If it's an electronic item, original seal should not be broken if any and item should not be activated.
    ** Once activated no refund is allowed anymore

    How to submit return or exchange from the buyer's end?
    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

    We will assess the claim issue with the provided picture and inform on the progress.
    131Express
  • Notice

    Return & Exchange Policy (1)

    Submission of claims
    Any return or exchange of items request must be made within 7 days upon receiving of the item.

    1. Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package.
    Provide picture of the parcel package with the delivery information.

    2. Defective item issue
    Provide picture of the defective area of the received item.
    Provide video of the non-functioning of the product. (For electronic products)
    Bring the product back for routine checking, we will inform customer to come down and collect checking is completed
    131Express
  • Notice

    Store Pick Up Information

    Dear Valued Buyers,

    For self collection, kindly wait for our self collection message before coming up to our office. Do remember to bring along your printed pick up voucher for self collection.

    Address:
    33 Ubi Avenue 3,
    #04-19 Vertex Tower B,
    S(408868)

    Operating hours:
    Monday - Friday
    10.30am - 5.30pm
    * We do not operate during public holidays and weekends

    Thank you.
    131Express
  • Answered
    Question
    sta******* 2018-10-27
    Answer
    Private Enquiry
    131Express 2018-10-29
  • Answered
    Question
    jos******* 2018-10-10
    Answer
    Dear customer,
    Yes it can be. But for false celling the installation fee will be different.
    Thanks.
    131Express 2018-10-11
  • Answered
    Question
    eej******* 2018-09-26
    Answer
    Private Enquiry
    131Express 2018-09-26
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    jcl******* 2018-09-07
    Answer
    Private Enquiry
    131Express 2018-09-07
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    cas******* 2018-07-30
    Answer
    Dear customer,
    Please refer to screen shot.
    Thanks.
    131Express 2018-07-31
    Question
    Where is the screen shot?
    Answer
    Dear customer,
    Sorry. The system had some issue. Had resend.
    Thanks.
    Question
    So if I were to purchase, U will provide both size rod?
    Answer
    Dear customer,
    Is in the box.
    Thanks.
    Question
    Thank you for your fast response
    Answer
    Dear customer,
    You are welcome.
  • Answered
    Question
    mik******* 2018-07-20
    Answer
    Dear Customer,
    You can directly to us.
    For collect location below,
    Address:
    33 Ubi Ave 3,
    #04-19 Vertex (Tower B)
    S408868

    Opening hour:
    Monday - Friday
    10am - 6pm
    Saturday, Sunday & Public Holiday Closed
    (Please press door bell for entering)

    Thank you for your support 131Express
    131Express 2018-07-22
  • Answered
    Question
    lil******* 2018-07-14
    Answer
    Dear Customer,
    Crystal design is gold color. The picture is gold color. Thank you for your support 131Express.
    131Express 2018-07-14
  • Answered
    Question
    ngy******* 2018-07-10
    Answer
    Dear customer,
    Please kindly take a video of the issue and send to 88 131 131.
    Thanks.
    131Express 2018-07-11
    Question
    Video sent. Please response accordingly.
    Answer
    Dear customer,
    We will look into it. And please kindly wait patiently for our response.
    Thanks.
    Question
    Hi Seller... please advise any updates
    Answer
    Dear customer,
    We are still waiting for installer reply.
    Thanks.
    Question
    Hi Seller, one week past and how long are we supposed to wait further? Do get someone to proceed to investigate instead of further waiting with no action.

    Thanks!
    Answer
    Dear customer,
    We are waiting for reply from supplier.
    Thanks.
Ask Question
Address
VERTEX 33 UBI AVENUE 3 #04-19
Available during
Monday - Friday : 10am - 6pm Close on Weekend & Public Holiday.

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Policy & Notice
How to Return/Exchange