29.7

GRACEGIFT SALEGracegift-Disney Tsum Tsum 2way tote handbag/Women/Ladies/Girls Shoes/Taiwan Fashion


Customer who recommended this item
13
Customer Satisfaction Score
90%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%

Notice

Subject Register Date
Click "Follow" to follow us and enjoy exclusive offers!!! Seller Jun 13, 2018
Manufacturer/
Place of origin
Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (6)

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Customer Review (8)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 08, 2018 joe*** (SG SG)
Recommend Aug 11, 2018 Tho*** (SG SG)
Highly Recommend Aug 10, 2018 lit*** (SG SG)
Highly Recommend Aug 06, 2018 mar*** (SG SG)
Highly Recommend Aug 04, 2018 uni*** (SG SG)
Highly Recommend Aug 04, 2018 uni*** (SG SG)
Highly Recommend Aug 03, 2018 dog*** (SG SG)
Highly Recommend Aug 03, 2018 wei*** (SG SG)

Item Q&A(1)

Status
Question & Answer
  • Notice

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  • Answered
    Question
    men******* 2018-09-30
    Answer
    Dear,
    May you allow us to report this to associate department, and we will follow up with you asap.
    Your kindly understanding is highly appreciated.
    Thank you and have a nice day!
    GRACEGIFT 2018-10-01
    Question
    OK.thank you.
    Answer
    Dear,
    Thanks for your patiently waiting.
    Please follow the following steps to successfully exchange the products.

    1. Make an Exchange Claim on Qoo10 system, and we attached the official guide.
    https://goo.gl/JUaRDG
    2. May you please confirm below info for us. We will arrange the DPEX to pickup the products to be exchanged from you directly.

    Name: Esther
    Tel: +65-9889-4417
    Address: 559 ANG MO KIO AVENUE 10 #05-1856
    Postal code: 560559

    We will immediately send the new products after receiving the parcel.
    Please feel free to contact us if you have any further questions.
    Thank you and have a nice day!

    Sincerely,
    Gracegift
    Question
    Yes. The address above is correct. May I know when the DPEX will come pickup the product?
    Question
    For point 1. Make an exchange claim on Qoo10 system.how to go about for this?
    Answer
    Dear,
    Thanks for your reply.
    We've completed the point 1 and requested the pick up service from DPEX today, and they will contact you to arrange the schedule with you directly.
    Please feel free to contact us if you have any further questions.
    Thank you and have a nice day!
    Question
    Hi, the item is currently not with me. Could you arrange the pick up tomorrow afternoon?
    Question
    Hi, Thank you very much for your help.
    Answer
    Dear,
    Thank you very much for your patiently waiting.
    We learned DPEX had already got the item, and we will immediately send the new products after receiving the return parcel from DPEX and keep you posted the tracking no once it's available.
    Thank you and have a nice day. :)
    Question
    Hi seller,
    Just to check with you have you received the defect item that I returned to you last week by DPEX.
    When will the new exchange product be send to me?
    Hope to hear from you soon.
    Regards
    Esther
    Answer
    Dear,
    Thank you very much for your patiently waiting.
    Good news, we received the defect item last Friday, and we shipped out the new item this afternoon.
    Here's the tracking no.: 555115877960.
    You could track the status on: https://www.dpex.com/Tools-And-Applications/Track-And-Trace.
    Thank you and have a nice day. :)
    Question
    Noted & Thank you.
    Answer
    Dear,
    You're welcome!
    The item is on the way to you, hope you could received it soon.
    Thank you and have a lovely day.
    Question
    Hi seller,
    I had received the new item this morning.
    Thank you & have a nice day. : )
    Answer
    Dear,
    You're welcome! Hope to serve you again soon.
    Have a nice day :)
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Policy & Notice
How to Return/Exchange