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Secret Life
Secret Life Join Fellow
25,735 Fellows
2%
POWER MINISHOP RATE 90%
✨Hand cream 1+1 Deal✨Limited Sale✨Clearance Sales Now✨
2170 items sold
0.8

✨Hand cream 1+1 Deal✨Limited Sale✨Clearance Sales Now✨

Group Buy Pricehelp
US$4.40 US$0.80
Deal is ON!8.54%
Purchased854 Purchased (Limited:10000)
Time left

Customer who recommended this item
639
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
All our shop item 100% have Qxpress delivery Option Seller Jul 26, 2018
Strictly No Exchange or Refund for under garment/Inner wear Seller Jul 10, 2018
Don't use normal mail if you don't trust or doubt our shop Seller Oct 27, 2017
more
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (392)

Customer Review (498)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 15, 2018 isa***
Highly Recommend Dec 14, 2018 cut***
Highly Recommend Dec 14, 2018 cut***
Highly Recommend Dec 12, 2018 jas***
Highly Recommend Dec 12, 2018 Jas***
Recommend Dec 11, 2018 ari***
Highly Recommend Dec 11, 2018 she***
Recommend Dec 07, 2018 cyn***
Highly Recommend Dec 07, 2018 liy***
Highly Recommend Dec 04, 2018 sha***

Item Q&A(47)

Status
Question & Answer
  • Notice

    All our shop item 100% have Qxpress delivery Option

    Since we put up normal mail delivery risk and keep encourage buyer to use only Qxpress if cannot take risk or rather you don't buy so sure 100% there is Qxpress option.
    We all see all sort of people giving us problem lately. We have even invite Qoo10 to step in investigate and we have know the outcome. Make this very simple if you cannot find or die die also cannot find or use Qxpress and unhappy with normal mail Please do not buy from our shop. We had enough of people just because not happy everyday come and scold us, threaten and even insult us. Please do not force us we will take all the SS evidence and report to the police and if needed we will take legal action.
    Secret Life
  • Notice

    Strictly No Exchange or Refund for under garment/Inner wear

    Dear Customer,

    Due to hygiene purpose under garment/inner wear items are strictly no exchange/no refund.
    While we do believe and trust everyone of our customer/buyer that you didnt wear it or just change of mind.
    But please kindly respect this policy. This will definitely gives everyone peace of mind and sure that the goods are 100% brand new and clean.
    Thank you so much and Thank you for your kind understanding.
    Secret Life
  • Notice

    Don't use normal mail if you don't trust or doubt our shop

    Dear Customer, if you are 1st time buying online or at our shop or don't trust any seller got sent out your items goods. PLEASE DO NOT USE NORMAL MAIL DELIVERY !! Please use Qxpress which cost only $3.99 and our shop also have purchase min $40 in our shop get FREE Qxpress delivery !! Qxpress comes with Tracking number and delivery 1-2days only Inc weekend but exclude PH
    Secret Life
  • Notice

    Incorrect or Missing unit number

    Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
    Secret Life
  • Notice

    Please treat our staff as you would want to be treated

    Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
    Secret Life
  • Notice

    Normal Mail Delivery Policy Acceptance When Purchase

    Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
    Secret Life
  • Notice

    Do not use Non Residential address for Normal mail !

    Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
    Secret Life
  • Notice

    Normal Mail Delivery Time2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you


    Secret Life
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local


    Secret Life
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.


    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
    Secret Life
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller thru Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
    Secret Life
  • Answered
    Question
    wen******* 2018-12-13
    Answer
    Shipment arrival at singapore port now waiting for shipping agent clearance and sent to us but agent mention got over 100 of cargos and place to sent so need time.
    Secret Life 2018-12-14
  • Answered
    Question
    lay******* 2018-12-13
    Answer
    Dear Customer, the shipment will be coming in this few days and we try our best to sent out asap. thank you
    Secret Life 2018-12-13
    Question
    Hope it can receive by next week, thanks.

    Answer
    Shipment arrival at singapore port now waiting for shipping agent clearance and sent to us but agent mention got over 100 of cargos and place to sent so need time.
  • Answered
    Question
    Sof******* 2018-12-12
    Answer
    Yes if you choose Qxpress delivery confirm can. Please take note the shipment for the stock will come in this friday/sat only thank you
    Secret Life 2018-12-12
  • Answered
    Question
    min******* 2018-12-11
    Answer
    Private Enquiry
    Secret Life 2018-12-12
  • Answered
    Question
    may******* 2018-12-10
    Answer
    Yes is 2pc. You can see from the option there is 1st choice selection and 2nd choice selection.
    Secret Life 2018-12-11
    Question
    I place order 15 pc still can help to send to me before 19 dec
    Answer
    Reply in another inquiry.
  • Answered
    Question
    Mis******* 2018-12-08
    Answer
    Private Enquiry
    Secret Life 2018-12-10
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    reb******* 2018-12-05
    Answer
    Dear Customer, sorry there is a shipment delay and we expected to received the goods next week. thank you
    Secret Life 2018-12-05
    Question
    Can it reach me before xmas ?
    Answer
    For normal mail delivery parcel delivery is 2-5 working days (Exclude Sat/Sun) As stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local And not all the parcel will receive it within this period. There are still a low % will received it later 1 weeks plus.
    Question
    Then in this case . Kindly cancel and refund
    Question
    Hi . Kindly cancel and refund
    Answer
    Np, cancel done thank you
    Question
    Thank you
    Answer
    Np :)
  • Answered
    Question
    kim******* 2018-12-03
    Answer
    Dear Customer, sorry there is a shipment delay on the goods. I suggest if you are urgent we can cancel your orders? Please advise thank you (We are flooded with over 200 inquiry, if possible please do not sent then more once there are customer sent the same inquiry over 10x in just 6hrs)
    Secret Life 2018-12-04
Ask Question
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Policy & Notice
How to Return/Exchange