HAPPY NEW YEAR EVENT★LANEIGE★SKIN CARE COLLECTION (WATER BANK / TIME FREEZE / WHITE DEW/CLEAR
2421 items sold
13.5

LANEIGEHAPPY NEW YEAR EVENT★LANEIGE★SKIN CARE COLLECTION (WATER BANK / TIME FREEZE / WHITE DEW/CLEAR


Customer who recommended this item
6324
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
LANEIGE / KOREA Condition New Product
Shipping From From Overseas (South Korea)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,676)

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Customer Review (5,276)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 19, 2019 ccw***
Highly Recommend Jan 19, 2019 vac***
Highly Recommend Jan 19, 2019 nat***
Highly Recommend Jan 19, 2019 lub***
Highly Recommend Jan 19, 2019 hon***
Highly Recommend Jan 19, 2019 hoj***
Highly Recommend Jan 19, 2019 hoj***
Highly Recommend Jan 19, 2019 hoj***
Highly Recommend Jan 19, 2019 hoj***
Highly Recommend Jan 19, 2019 hoj***

Item Q&A(321)

Status
Question & Answer
  • Answered
    Question
    gla******* 2019-01-11
    Answer
    Private Enquiry
    Beauti Topping 2019-01-15
  • Answered
    Question
    cat******* 2019-01-09
    Answer
    Hello, customer
    We sell the latest products, but it is difficult to check the production date and expiration date of each product.
    In general, cosmetics are valid for three years from the date of manufacture and can be used up to six months after opening.
    Note please.
    Thank you.
    Beauti Topping 2019-01-10
  • Answered
    Question
    fio******* 2019-01-08
    Answer
    I am really sorry for the inconvenience.
    Beauti Topping 2019-01-08
  • Answered
    Question
    ven******* 2019-01-08
    Answer
    Hello, customer
    Thank you for your interest in our products.
    The feeling when using the product may be different for each individual.
    Please refer to the product details page and reviews,
    I want you to visit your local store.
    Thank you.
    Beauti Topping 2019-01-08
  • Answered
    Question
    598******* 2019-01-03
    Answer
    客戶,您好。
    感謝您對我們產品的關注。
    我們銷售的產品是100%正品,
    因為我們每天都在做不同的促銷活動
    價格波動可能每天發生。
    請注意。
    謝謝。
    Beauti Topping 2019-01-04
  • Answered
    Question
    mar******* 2018-12-31
    Answer
    Private Enquiry
    Beauti Topping 2019-01-02
  • Answered
    Question
    Lin******* 2018-12-30
    Answer
    Private Enquiry
    Beauti Topping 2018-12-31
  • Answered
    Question
    Yel******* 2018-12-23
    Answer
    Hello, customer
    Please show me the pictures you have received.
    I'll help you confirm.
    Thank you.
    Beauti Topping 2018-12-24
    Question
    I did not
    had the picture . But based on your review, it's obviously a recurring problem
    . Please send the sample instead of trying to cover up. If the seller is not keen to fulfill the foc sample proMise, it should not advertise that in the 1st place. Price is good, product is authentic, but I doubt I will be returning any time soon, as this is a seller that do false advertising
    Answer
    Hello, customer
    Special discount products are not included in the gift event.
    Because you bought one of the products included in the gift event,
    I can not get a gift.
    Please check again.
    Thank you.

    Question
    Where is that stated? & Why some others who bought the exact same item get the gift whereas other do not? If this is a supply chain screw up or false advertising, just per up. Your actions only alienate recurring purchase.
    Question
    Where is that stated? & Why some others who bought the exact same item get the gift whereas other do not? If this is a supply chain screw up or false advertising, just per up. Your actions only alienate recurring purchase.
    Answer
    Hello, customer
    Except for products purchased at special discounts,
    You bought one [Water Sleeping Mask Lavender 70ml],
    It is [FREE GIFT: 01.BUY 1 GET 1 FREE MASK].
    Because you chose
    I can not give you a free gift.
    You bought 'Only one' Water Sleeping Mask 70ml.
    Please check again.
    Question
    I bought 2 items. See attached photo.
    1st:70ml lavender sleeping mask
    2nd: 5 PCs of 15ml sleeping mask
    It's stated *buy 2 get 15ml sleeping mask free*
    Please get your facts right before replying.
    May I know what other excuse are you providing now ?
    Question
    I bought 2 items. Not one. See attached photo.
    1st:70ml lavender sleeping mask
    2nd: 5 PCs of 15ml sleeping mask
    It's stated *buy 2 get 15ml sleeping mask free*
    Please get your facts right before replying.
    May I know what other excuse are you providing now ?
    Answer
    Hello, customer
    Except for products purchased at special discounts,
    You bought one [Water Sleeping Mask Lavender 70ml],
    It is [FREE GIFT: 01.BUY 1 GET 1 FREE MASK].
    Because you chose
    I can not give you a free gift.
    You bought 'Only one' Water Sleeping Mask 70ml.
    Please check again.

    Question
    I bought 2 items not one! You should be the one checking. Not hankering over free item but need to warn future buyers. Beware this seller. False advertising. There is another seller selling similar products. though price look higher, but if coupons were factored in, plus the generous samples (without all the excuses by this seller), its a much better deal & that what I did.
    Answer
    Thank you.
Ask Question
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