Dear Havaianas Customer,
Thank you for contacting us.
We are sorry to hear that you are having a problem. If you would like to exchange your product instead, we offer a Happiness Guarantee. If you are unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
Please let us know if you have any further questions, we will be happy to help.
Due to the heavy volume during this sales season, we apologize for any delay in our responses.