Havaianas Official eStore
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MINISHOP RATE 80%
Havaianas Singapore Official E-Store Colorful and Simple Flip-Flops For Your Everyday Lifestyle!
4011 items sold
30.00

havaianasHavaianas Singapore Official E-Store Colorful and Simple Flip-Flops For Your Everyday Lifestyle!

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Customer who recommended this item
803 (Based on 914 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Happiness Guarantee Seller 2017-12-07
Welcome Seller 2017-12-07
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (489)

Customer Photo Review board

Highly Recommend Delivery

Fast delivery and cheap. Hope it can last.

Style:COLOR UP (Unisex) | Colour:6338 (LED YELLOW) | Size (Brazilian):39|40(+S$3)

+ Add this option
Dec 14, 2017
lin*******

Highly Recommend received 1 day after i ordered!

received in good condition :)

Style:COLOR MIX (Unisex) | Colour:6328 (BLACK|STEEL GREY) | Size (Brazilian):41|42(+S$3)

+ Add this option
Dec 14, 2017
Cho*******

Highly Recommend very good quality

received in good condition,very nice shoe,love it

Style:COLOR (Unisex) | Colour:0090 (BLACK) | Size (Brazilian):41|42

+ Add this option
Dec 14, 2017
xue*******

Highly Recommend good product good product

good product good product good product good product good product

Style:COLOR (Unisex) | Colour:0090 (BLACK) | Size (Brazilian):43|44

+ Add this option
Dec 13, 2017
dan*******
Dec 13, 2017
can*******

Customer Review (914)

Customer Review board
Rating Feedback Date Written by
netural Dec 14, 2017 ter*******
Highly Recommend Dec 14, 2017 jes*******
Highly Recommend Dec 14, 2017 lay*******
Highly Recommend Dec 14, 2017 lin*******
Highly Recommend Dec 14, 2017 lin*******
Highly Recommend Dec 14, 2017 Cho*******
Highly Recommend Dec 14, 2017 xue*******
Highly Recommend Dec 14, 2017 mes*******
Highly Recommend Dec 13, 2017 dan*******
Highly Recommend Dec 13, 2017 sie*******

Item Q&A(202)

Status
Question & Answer
Date
Member
Notice
Seller

Is your online purchase from us is a bit too small? Too big? Strap bent? Arrived dirty? Want a different color? Not happy? We can fix that!
• To exchange your Havaianas, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our stores at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm, and we will do our best to help you exchange your new and un-used Havaianas in its original condition within 30 days of purchase. We will do our best to help you find your right size or color or fix the strap and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).
• Our offer to help exchange is limited only to what we have available at our store at the time you visit our store.
• We do not offer returns for online purchases at this time.
• We are unable to refund the difference between your first purchase and the exchanged item.

Notice
Seller

Welcome to the Official Havaianas Shop.
• We are the only authorized eRetailer for Havaianas in Singapore and Malaysia, and offer the latest and widest selection of authentic Havaianas, at affordable prices.
• Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long long time. All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.
• Did you know that Havaianas has sold three billion pairs worldwide? Crazy right? Everyone from designers, celebrities and even royalty are wearing them. Considered the most successful Brazilian export to the world, Havaianas is a global phenomenon.

FAQ
Seller

• Some online customers are reporting receiving Havaianas without a box or an authenticity tag. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• A very few online customers are reporting problems with receiving "dirty slippers". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and cleaned yet by our store staff, as you see it in our stores. "Dirty slippers" are a natural occurrence from the long 6 month journey from our factory in Brasil, and upon arrival slippers sometimes need to be cleaned. You can try this yourself with a mild detergent and water, or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can clean it for you.

FAQ
Seller

• A very few online customers are reporting problems with twisted straps, feeling they may be "defective". Please note that 99.9% of the time, this is because the slippers shipped to you have come directly from our warehouse and have not been unpacked, inspected and adjusted yet by our store staff, as you see it in our stores. Twisted straps are natural occurrence from the long 6 month journey and handling from our factory in Brasil, and upon arrival straps often times simply need to be adjusted and twisted into place by hand. You can try this yourself, or or first register yourself at www.HavaianasBenefits.com then bring it to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm and we can do it for you.

FAQ
Seller

• Please register yourself at www.HavaianasBenefits.com. This will help us track your exchange and make sure that you receive the best service possible for your authentic Havaianas. • Exchanges must have proof of purchase and be within 30 days of purchase. • Exchanges are only allowed for new and un-used Havaianas in original condition within 30 days of purchase.

FAQ
Seller

• Not all products, colors and sizes sold on this website are always available at our physical store. Our offer to help exchange is limited only to what we have available at our store at the time you visit our store. You can make the exchange for the same or any other lower value product available at the store at the time of your visit from Mondays to Thursdays 10am-9pm.

FAQ
Seller

• We can make the exchange, but we cannot refund the difference.

FAQ
Seller

• Sorry no, we do not offer returns or refunds for online purchases at this time.

FAQ
Seller

• Yes for an equal or lesser value product, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• Yes, subject to availability

FAQ
Seller

• First register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and new and un-used Havaianas in its original condition within 30 days of purchase to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays 10am-9pm

FAQ
Seller

• If your shipment has a mistake in processing your order, if you receive a wrong or different product from what you ordered, receive a defective product, a different size, a different item, or if something is missing in your order, please consult the return policy and process of this website, and follow their instructions.

FAQ
Seller

• Please consult our Frequently Asked Questions below. If you cannot find the answer, please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Please use this website to send a message to their customer service, and they will help you. Please do not contact our physical store.

FAQ
Seller

• Your Havaianas will arrive with an authenticity tag and either with or without box. As long as the product has been purchased from us, we guarantee their authenticity. If you would like a box, or a slipper with the authenticity tag attached, first register yourself at www.HavaianasBenefits.com , then bring your proof of purchase and product to our store at Ngee Ann City Singapore and Suria KLCC Malaysia from Mondays to Thursdays between 10am-9pm, and we will do our best to help find you a box or exchange your new and un-used Havaianas in its original condition within 30 days of purchase.

FAQ
Seller

• Please consult the shipping information of this website.

FAQ
Seller

• All other eRetailers in (Singapore/Malaysia) are NOT authorized to buy, import, stock nor sell Havaianas. They are not allowed to buy from our 1 factory in Brasil. We cannot vouch for their sources. We can only vouch for the authenticity of products bought from us.

FAQ
Seller

• Yes. We are the only authorized eRetailer for Havaianas in Singapore and Malaysia. • Authentic Havaianas are made of a patented secret rubber formula that gives you buttery-soft comfort, the ability to retain its original shape and color, remain odor-free, and ability to last a long time. • All Havaianas are manufactured out of our 1 and only Havaianas Factory in Brasil.

FAQ
Seller

• All Havaianas are marked with Brasilian, European and US sizes.

Unanswered
2017-12-13
kpw*******
User

Orders : 237787112, 3, 4, 5 - purchased 14 Nov - stated .4 Dec delivery - now cancelled today 13 Dec stating over-whelming response and cannot fulfill item delivery to me. Yet why are u selling the very same items here with full stock? Is your sale a scam? I waited patiently till date and only 1 pair is on delivery, and Only INFORMED TODAY ORDER IS CANCELLED - YET YOU HAVE STOCKS HERE SELLING???? SCAM?

User

Dear Havaianas Qoo10 customer,
We apologize that we are unable to fulfill your remaining order. Due to an overwhelming response to our Qoo10 promotions, our old warehouse was overwhelmed with issues, and we could only send out some of your orders. We have recently shifted our stocks to a new warehouse to give our customers a better purchase experience.

This must be very frustrating for you, especially since you were not able to complete your order of our discounted Havaianas.

For customers who experience missing pairs, please refer to the attached PDF file for instructions on the redemption.

We apologize again for the frustration this has caused you..
Sincerely yours,
Jaime and the Havaianas team

User

Pls respond and attend specifically to my query - most buyers here already know your story so no need to repeat. I too have accepted your public detailed explanation - but you are not directly answering my query. Pls respond in a more educated manner.

Unanswered
2017-12-13
eng*******
User

HELLO ITS BEEN A MONTH AND I HAVE NOT RECEIVED MY SLIPPERS. YOU SAID U WERE GOING TO GET BACK TO ME SOON?!

Unanswered
2017-12-13
kim*******
User

My 2 order 239239673 & 239239674 was cancelled by seller due to “out of stock” and I noticed from my email today 13 Dec about 4 am which made me sad and disappointed.
During ordered 10 Dec, there is still 7 pairs available, after I ordered 2 pairs, still balance 5 pairs in your stock. I was happy that I able to grab the 60% offer.
But now, my order was cancel by seller!!!!
Isn’t it before you cancel my order, you should contact me first for any replacement of the item?
If you cancel my order yesterday or earlier , at least I still have chance to buy another pairs of shoes with the 60% + cart coupon discount.!!!!
But now, is all over!!!! I can’t get back the offer and in fact my Son feeling very .

Unanswered
2017-12-12
chi*******
User

Hi,

may I check is it possible for the box to be delivered to me also? I

Unanswered
2017-12-12
foo*******
User

Dear Seller

Can I change the size to US men 8 , I order the wrong size?
Or I have to wait for the delivery and bring down to Taka for exchange ?

User

Thank you for contacting us.

We offer a Happiness Guarantee. If you ordered the wrong size, or unhappy with your order in any manner and would like to exchange your slipper that you purchased from us, you can avail of our Happiness Guarantee. To exchange your Havaianas that you purchased from us, first register yourself at www.HavaianasBenefits.com, then bring a proof of your purchase from this website and product to our store at Ngee Ann City Singapore from Mondays to Thursdays 10am-9pm within 30 days of purchase, and we will do our best to help you exchange your new and un-used Havaianas in its original condition. Note that this is subject to available stock in the store at the time you visit. If the product is available, we can help you find your right size or color and make the exchange for the same or lesser value product. (Please note this is subject to Availability, Terms and Conditions).

User

Can I check as I can bring down from Mon to Thurs for exchange , can I bring down on 25 Dec Mon.
I working office hours and won't be able to go from Mon to Thurs.

Answered
2017-12-11
sar*******
User

Do u carry size 33/34?

User

Hi customer.



Apologies for not having the size you want. For special requests, do email to qoo10@havaianas.zendesk.com



Thank you.

Unanswered
2017-12-11
wil*******
User

The last time I ordered the 2 for $xx promo from you, I received only 1 pair. When I gave feedback, nobody bothered to reply. Now you try this again. Please make it clear to us consumers. Do not treat us as fools and do this stunt again and again.

Answered
2017-12-11
til*******
User

Hi,

If i order now is it possible to deliver before dec 19, or if not is it possible to self collect?

User

Hi customer.
Your order is recorded in our system. Item should be shipped soon.
If there's any issue, do email us at qoo10@havaianas.zendesk.com
Thank you.

Address
NGEE ANN CITY TOWER A 391A ORCHARD ROAD #B1-38 Takashimaya Shopping Centre
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