JessCloset
JessCloset Join Fellow
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POWER MINISHOP RATE 90%
20.00

High quality double layered dress DS0020

  • Retail Price
    $69.90
    Q-Price
    $20.00
  • Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping RateDomestic
    • Pick a delivery time
    Overseas Shipping
    United States -$26.54~ See more
  • Item Qty
    plus count minus count
  • Item Type
    ∙ Colour
    • Navy Blue
    • Pink
    ∙ Size
    • LL
    • MM
    • SS

  • Add to Cart [Buy] Wish List

Customer who recommended this item
568 (Based on 619 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Customer Review (619)

Customer Review board
Rating Feedback Date Written by
Recommend Oct 03, 2017 she*******
Highly Recommend Mar 24, 2017 mag*******
Recommend Sep 27, 2016 pos*******
Highly Recommend Mar 01, 2016 ang*******
Recommend Feb 16, 2016 eng*******
Recommend Nov 26, 2015 mel*******
Recommend Oct 27, 2015 mai*******
Recommend Oct 24, 2015 chu*******
Highly Recommend Sep 30, 2015 edn*******
Highly Recommend Sep 24, 2015 ewo*******

Item Q&A(65)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2017-01-24
mag*******
User

Thank you for the fast delivery. Can I exchange from M to S? Pls provide how to if possible.

User

Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

User

Thanks. I have just email you. Pls provide details.

User

Hi I just replied to your other message. Thanks Jesscloset

User

Hihi.. have you received my recent dress? I havent received the exchanged dress.

Plse let me know

User

Hi, Me too have not received. Sometimes it took about a month to received. I also have another customer exchange, i have not received it too. Will inform you once i receive it.
Regards Jesscloset

Answered
2015-10-03
sha*******
User

Which colour is most popular ?

User

Hi
Thanks for your message, actually both color selling fast. It all depends on individual which color they like. Some customer also bought both color too.
Thanks
JessCloset

Answered
2014-05-04
ssu*******
User

Hi,

May I know if you will restock Navy blue in Size S?

Thank you

User

Hi Thanks for your query. New stock has arrived and you can now place your order on the page. Regards, JessCloset

Answered
2014-05-02
sca*******
User

How long it take for local delivery??? 7days passed i still not get my item. why????????

User

Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 28 Apr. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 27 May (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey

Answered
2014-04-24
may*******
User

Please check for me when can I receive the item? My order no. 41349352.

User

Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 1 Apr. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 31 Apr (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey

User

Today already date 05/05/2014, where is my item?

User

Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost. Can you please email me at JessClosetCS@gmail.com and then we decide what to do. We can offer you a compromise solution. Please include your order number in the email. Thanks for your patience. Joey

Answered
2014-04-14
may*******
User

Please help me check when can I receive my item???

User

Hi Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 7 Apr. Could you please check that the address you registered in the system is correct? Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it doesn't arrive by 6 May (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. Thanks for your patience, Joey

Answered
2014-04-11
jtp*******
User

Hi ,
When you going to replenish size L?
Currently no stock.
Thks!

User

Hi
The Navy Blue L is out of stock but you can still place your order online. We will send the item when the stock arrives. The stock should arrive in the next 10 working days. Apologies for any inconvenience caused, JessCloset

Answered
2014-04-11
jtp*******
User

hi, Are you going to stock for size L? Initally I chose size M, thot it will be stretchy..
But seeing the qnA, I planning to change to take size L. My hip size 38inches.
Pls confirm.

User

Hi
Yes, we would recommend the L size for you as the skirt isn't very stretchy. Regards, JessCloset

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