Hi, Apologies for the late reply. There is no extra-bulb promised. The bulb is being sold as a separate item by a few other players. Sorry for your experience, unforunately we are running out of stock and don't have spares to replace the pin. We could however offer to refund 75% of the cost of the lamp - in case this this is acceptable to you, please send your bank a/c no. and we will make the transfer.