Hinomoto/Premium/Travel/Luggage/ABS/Sturdy/20/24/28 Hardshell/Storage
41.8

Hinomoto/Premium/Travel/Luggage/ABS/Sturdy/20/24/28 Hardshell/Storage

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Customer who recommended this item
8
Customer Satisfaction Score
80%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 60%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (6)

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Customer Review (11)

Customer Review board
Rating Feedback Date Written by
Not Recommend Jan 13, 2019 jer***
Highly Recommend Jan 07, 2019 xiu***
Highly Recommend Oct 15, 2018 sh3***
Highly Recommend Oct 07, 2018 nat***
Highly Recommend Aug 16, 2018 tce***
Highly Recommend Jul 20, 2018 dee***
Netural Jul 14, 2018 ken***
Highly Recommend Jul 09, 2018 ton***
Recommend Jul 06, 2018 dee***
Highly Recommend Jul 04, 2018 ang***

Item Q&A(7)

Status
Question & Answer
  • Answered
    Question
    jer******* 2018-12-19
    Answer
    Dear customer, you mad an order on 14th and the product may be on delivery now. The status that I checked here shows that your product is on delivery. after 2 or 3 days, if the product did not reach you, do let me know.
    BLMG 2018-12-19
    Question
    Hi, I've received the product. But it appears that the luggage has a lot of scratches. Please refer to the attached video.
    Do let me know the arrangement for a replacement. Thanks.
    Answer
    Dear customer,

    oh no.

    First of all, we apologize for the inconvenience.

    To make a further action to this, would you mind sending us an e-mail to cs-sin@interparkglobal.co.kr with following features ?

    1) Your order #
    2) Date of receiving -
    3) Photo/Video of the defective part and carton box (You may have a look at the sample picture attached / If you have no box, we may not able to help you).
    4) Detailed explanation of the issue.

    Thank you.
  • Answered
    Question
    efr******* 2018-12-16
    Answer
    Dear customer, we do not have the stock plan of Navy blue 20 inch at the moment. You may check our website after some time. Thank you.
    BLMG 2018-12-17
  • Answered
    Question
    exp******* 2018-11-26
    Answer
    Dear customer,

    Unfortunately, we don't have any sooner restock plan on 28inch onesT T hope you find the more suitable one for you. Thanks.
    BLMG 2018-11-26
  • Answered
    Question
    ann******* 2018-09-14
    Answer
    Dear customer,

    We are not eligible to offer any special promotions for delivery fee. The delivery fee will be charged as it is shown in the page, you can check the rates by cliking 'details' button next to shiping rates. Thanks!
    BLMG 2018-09-14
  • Answered
    Question
    ang******* 2018-09-11
    Answer
    Dear customer,

    The delivery usually takes 3-5 working days from the shipment, and the shipment date is usually a day after you place an order. We are so sorry to tell you but we don't offer self collection T T.
    BLMG 2018-09-12
  • Answered
    Question
    sh3******* 2018-08-02
    Answer
    Private Enquiry
    BLMG 2018-08-02
  • Answered
    Question
    dee******* 2018-07-05
    Answer
    dear customer,

    yes, every luggage has the bumper on one side and handle on the other side regardless of its sizes. :) thank you.
    BLMG 2018-07-06
    Question
    That's odd??? My order of the 20' Zenia Hinomoto only comes with handle at the top and no side bumpers or side handle. Did I receive a defective bag? Is it possible to exchange for one with side handle and side bumpers? Thank you.
    Question
    Would really appreciate it if you can expedite the exchange as I will need the bag for travel this coming week.
    Answer
    dear customer,

    please send us a photo of your item, and do not dispose your box yet. the carton box is essential when providing exchange/refunds. the email address is cs-sin@interparkglobal.co.kr. thank you.
    Question
    Unfortunately I have already disposed the box. I will send a photo of the item later. But please kindly advise as I no longer have the box.
    Answer
    noted. we may not be able to support you but let's see what we can do at least. i'll be waiting for the photos. thank you.
    Question
    Thanks. Will send photos ASAP. Did not get a chance to take yesterday. Hope you can assist in this matter.
    Answer
    sure. I'll be waiting for your photo. :) thank you.
    Question
    Hi, I’ve taken pics of my 20” suitcase.
    Question
    Side - without handle
    Question
    The first pic is the side without side bumpers
    Question
    From the back - side bumpers and side handle both missing
    Question
    Would appreciate if you can rectify this. I have no issues with the bag otherwise and find it to be well constructed. Have not used for travel yet but if stands up well to airport staff treatment I intend to purchase the 24 bag as well.
    Answer
    dear customer,

    thank you for your photos. I've reached our manufacturing team and they confirmed that every zenia hinamoto 20inches is made without side handle. sorry for the confusion since the photos of item page are based on 24 incehs, except attached photo where it shows both 20 inches and 24 inches. thank you.
    Question
    I thought you said that all Zenia Hinomoto comes with side handle and side bumpers? Please refer to your first reply.
    Question
    Anyway, I won't quibble if this is indeed how it is manufactured. Find it a little strange as I've never had a luggage without side handles. Just to confirm, the 24 DOES come with a side handle and side bumpers? As this is to be checked in, I think it's essential to have both so want to be certain before I order. Thanks!
    Answer
    Hi customer, we are really sorry for the unpleasant experience!
    yes, is without handle and side bumpers only for 20 inches but surely 24 inches got handle and bumpers!

    Regards,
    BLMG
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