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HORECHorec Aloe Vera Gel Bundle of 3 x 220g

Customer who recommended this item
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject Register Date
Shipping with Qxpress Seller Apr 02, 2017
Normal Mail Delivery Time1/2 Seller Apr 02, 2017
Return & Exchange Policy Seller Apr 02, 2017
Place of origin
HOREC / HOREC Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Feature: Acne Treatment, Firming, Lightening, Moisturizer, Nourishing, Skin Revitalizer
BOOKMARK 1 2 3 4 5 6 7

Photo Review (183)

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Customer Review (282)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 21, 2019 ass*** (SG SG)
Highly Recommend Apr 12, 2019 eng*** (SG SG)
Highly Recommend Apr 12, 2019 joe*** (SG SG)
Highly Recommend Apr 05, 2019 che*** (SG SG)
Highly Recommend Apr 05, 2019 viv*** (SG SG)
Highly Recommend Apr 03, 2019 Soh*** (SG SG)
Highly Recommend Apr 01, 2019 mys*** (SG SG)
Highly Recommend Mar 26, 2019 ann*** (SG SG)
Highly Recommend Mar 14, 2019 far*** (SG SG)
Highly Recommend Mar 10, 2019 neo*** (SG SG)

Item Q&A(13)

Question & Answer
  • Notice

    Shipping with Qxpress

    Dear All Our Valued Customers,

    Regarding shipping with Qxpress. The tracking number will be provided and updated by Qxpress after they collected. Usually take 1 to 3 working to reach customer, after tracking number updated.
    The goods never be lost for shipping with Qxpress services.

    Important Note:
    Sometimes, the tracking shown delivered and signed by Qxpress staff (usually after 2 to 3 days from the Qxpress collected date) but customer didn't receive the goods.
    It because Qxpress have some agreement with Qoo10, the Qxpress need to confirm delivered after 3 working days from collection date.
    In this case, usually customer will be receive the goods on next working day.
    Customer may contact Qxpress regarding your goods delivery details. Customer must provide them tracking no.

    Qxpress Contact:
    Email: info@qxpress.sg
    Hotline: +65-6434 8400
    (Mon to Fri: 9:00am to 6:00pm, Sat: 9:00 to 2:00pm)
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller through Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
  • Notice

    Normal Mail Returned Area

    This Area is only mean for eMedic (Normal mail delivery)
    Undelivered / Parcel Return / Lost & Found

    To check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not received your normal mail delivery for 1-2 weeks later thank you

    Please copy and paste the link below :
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to received it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.

    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
  • Notice

    Normal Mail Delivery Time 2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all received within 3-5 days but yours now over 5 days still not received ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by Singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might received up to 3 weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself Singpost contact 1605 (24/7 Customer Care Hotline) Thank you
  • Answered
    hoj******* 2019-01-31
    which item you refer?
    eMedic 2019-01-31
    Im asking you which one for scar. There is so many type i duno which to choose
    all 3 are aloe vera gel are suitable. thanks.
  • Answered
    ang******* 2018-12-01
    we will do refund to you.
    eMedic 2018-12-05
  • Answered
    ang******* 2018-11-25
    please check the mailing address, isn't correct? we have resend it before
    eMedic 2018-11-28
    obviously when you send the wrong item to my address and i received the wrong item quite promptly from you, it is clearly obvious that my mailing address is not wrong at all.
    we will do refund to you.
    Please refund to my card asap.
    we have done refund.
  • Answered
    joh******* 2018-11-21
    we will resend the item this week by normal mail
    eMedic 2018-11-22
  • Answered
    ang******* 2018-10-26
    please refer to listing. thanks
    eMedic 2018-10-28
    If there is an explanation, I wouldn’t have to text to ask you. Never mind, I will buy from other seller
  • Answered
    tan******* 2018-08-31
    please provide us the bank detail for transfer.
    eMedic 2018-08-31
    hi seller or you can just send me 1 more Vera so don't have to transfer back to me. not convenient to gave you my account.
    ok, we will send 1 gel to you.
    hi seller,thanks so much, i received your 1 more vera.
  • Answered
    ali******* 2018-07-28
    will be available on next batch. Thx
    eMedic 2018-07-28
  • Answered
    909******* 2018-07-26
    eMedic 2018-07-30
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