- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
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I made the order in Sept but till now i still have not received the refund. Pls advise.
pls direct refund enquries to Qoo10, they are the one who have receive and held your payment and are the ones handling the refund procedure
my cart no 80570491 have been cancel and refund but i not see my refund money to my bank account. i use debit card made the payment-$6.48. please double check for me thanks.
Previously I have cancelled this item and it wasnt shown in my recent order anymore. I thought the cancel was successful as the order disappeared. However suddenly it pops up again showing shipping. Please assist to cancel and refund.
Hi there,I have sent an email to Qoo10 regarding this bug. They will be assisting to cancel and refund the order, I will need to send the order back to me though.
Previously we have cancelled this item! why r u still shipping it!
Hi,If you have cancelled your order it should not appear on my order list, I have shipped it because it is there, there must be some error with qoo10's system.and chill with the exclaimation marks!!! will ya?
Hi. Thanks for doing an honest business and do a refund to us. Just need to check a few things.for the above order, i have also paid for Shipping Fee of $2.88. This is not refunded? Cos i did not see this amount shown in my refund description. It's shown as FREE under shipping, but i did pay for that amount. Please confirm.Thanks!
Hi,Sorry about that, the shipping rate is supposed to be refunded to you as well.However Qoo10 held your payment all along as I did not confirm your orders so they are the ones that handle the refund process, if the 2.88 for registered shipping is not refunded to you, I would advise that you contact them and seek assistance to recover that amount.Hope it won't be too much trouble.
dear seller,appreciate ur honesty abt the item problem. but check with u, if i use credit card for the payment, how would i refund that?pls advise.tnx
Hi,I believe this extract from Qoo10's Q&A about their refund process will help you.2) Credit Card If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the credit card company.Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount.Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount.(Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed.)
Hi. Thanks for doing an honest business and do a refund to us. Just need to check a few things.1) Refunded amounts will be back to the same way we paid for our items, right?2) for the above order, i have also paid for Shipping Fee of $2.88. This not refunded? Cos i did not see this amount shown in my refund description. It's shown as FREE under shipping, but i did pay for that amount. Please confirm.Thanks!
I was wondering why the cancellation and refund and when read all the Q&As then I understand. Thanks for being honest in this business.
thanks for your kind understanding for my dillemma, really appreciated.
There isn’t any posted question about item.