Hello, It is mentioned "Plus Reward - Max. 500 Qpoint" and if you click on detail it says "Write a feedback : 500qpoints" Techincally Qoo10 did state it. With regards to my reply to another buyer, it was my mistake. As our intention for this promotion is 500qpoints per bottle not per feedback/order like the promotions we did before. But we are not sure what went wrong with Qoo10 system now and that they are unable to issue it the way it used to be. We are in the midst of getting them to resolve it.
We have the same feeling as you, as we were offering free delivery for the black friday sales, we are bearing the cost, and if customers were to order 1 each day, we are at the losing end and is unfair to us as well.
We are sincerely apologetic for this unhappy experience. And hope that Qoo10 are able to rectify it as soon as possible.