Q-commerce
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MINISHOP RATE 90%
3.70

iBOX Premium Crystal Case★Galaxy S10/S9/S8/Plus/Note 9/iPhone X/8/7/6/Plus/A8/2018/J7 Prime Casing


Customer who recommended this item
2237
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller Jun 30, 2016
RESPONSIBILITY FOR CHOOSING NORMAL MAIL Seller Jun 30, 2016
Delivery Options Seller Jun 30, 2016
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description iBOX Premium Crystal Case★Galaxy S10/S9/S8/Plus/Note 9/iPhone X/8/7/6/Plus/A8/2018/J7 Prime Casing
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (2,287)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 21, 2019 eva*** (SG SG)
Recommend Apr 16, 2019 mik*** (SG SG)
Highly Recommend Mar 29, 2019 jos*** (SG SG)
Highly Recommend Mar 26, 2019 enq*** (SG SG)
Highly Recommend Mar 24, 2019 ar_*** (SG SG)
Highly Recommend Mar 22, 2019 sha*** (SG SG)
Highly Recommend Mar 21, 2019 ari*** (SG SG)
Highly Recommend Mar 17, 2019 wan*** (SG SG)
Highly Recommend Mar 16, 2019 tys*** (SG SG)
Recommend Mar 16, 2019 seo*** (SG SG)

Item Q&A(69)

Status
Question & Answer
  • Notice

    Return/Exchange Policy

    1. Submission of claims

    Any return of exchange of items will be applicable within 7 days upon receiving of the item

    2. Any shortage of item or wrong item received

    Provide picture of the item contents within the parcel package
    Shipping fee will be incurred from seller end

    3. Defective item issue

    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end

    4. Any change of mind from buyer's end

    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    Provide picture of the item to seller end
    Shipping fee will be incurred from buyer's end

    5. How to submit return or exchange from the buyer's end?

    Please log in into your buyer account under "MyQoo10" >Shopping List>Cancel/Refund/Non-Receipt>Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    Q-commerce
  • Notice

    RESPONSIBILITY FOR CHOOSING NORMAL MAIL

    Dear buyers, we respect if you choose normal mailing.
    But if the item is lost during transit, we will not be responsible for the lost.
    Nowadays, there's increasing online shoppers so Singpost have more parcels to deliver than in the past, this is why there's always delayed.
    Customers who have opt for normal mail is deemed to have agreed to be responsible for if there is any lost during delivery.
    Dont come and tell us that u have never lost any normal mail before.
    Do take note, NOTHING IS IMPOSSIBLE! We can't predict anything happened!
    If you can't accept,please select the registered mail as it have tracking number to track your items but normal mail don't have, hope you understand!
    We strongly advise customers to opt for registered mail especially during peak seasons during holidays as there are 50% more risk of getting lost mails.
    We respect your choice and I hope you respect us too. Thank u very much!
    Q-commerce
  • Notice

    Delivery Options

    Please take note that Q-commerce is using Singpost for all Normal and Registered Mailing.
    Normal Mailing (You are taking your own risk): 3 - 30 working days (Takes slightly longer time during peak periods - X'mas/ CNY/ etc...)
    Registered Mailing: 2 - 5 working days

    Please take note: Q-COMMERCE DOES NOT RESPONSIBLE ON ANY LOST/ DAMAGED ITEMS!

    Thank you for your understanding.
    Q-commerce
  • FAQ

    How come I still haven't receive my item yet??? When will it arrive?

    Dear customer, we have sent out the item on the date stated in your Qoo10. We are not postman, we dont know when u will receive it. If you have chosen registered mail, you are able to check thru Singpost website. But if you have opt for normal mail,we are not able to track the location of the item. Please note that upon placing order, customers are responsible for any delayed or lost mails during delivery as stated in our listing. We strongly advise customer to opt for registered mail to avoid any lost for missing mails and average loss mails in Singpost is 5 out of 100 parcels. Dont come and tell us that u have never lost any normal mail before. Do take note, NOTHING IS IMPOSSIBLE! We cant predict anything happened! We strongly recommend all customers opt for Registered Mail. Thank you for your understanding. =)
    Q-commerce
  • Unanswered
    Question
    jef******* 2019-04-06
    Answer
    Hi Customer, The side with the red label attached to the screen. GALAXY S7 / S7 EDGE / S6 EDGE / S6 EDGE PLUS was designed screen edge as a curved. Tempered glass film is a glass material, so it does not curved. So it will be made in a size that does not pop up when attached to the screen. So LCD protective film is designed to only flat part protect. All 4 Model film sizes was manufactured to be protected only flat parts. (Oleophobic film, LCD Protection film, Anti-finger film, Tempered glass film) This information announced the top of the product page. This is not only about us, but all manufacturers build in the same size. You want a film that protects the entire screen, you must purchase a Full Cover Film. Full Cover Film can be purchased at additional options or http://list.qoo10.sg/g/506452833. Please be noted this. Thanks.
    Q-commerce 2019-04-08
    Question
    Hi seller, do you have the full cover Screen protector which I can exchange for instead? The other link you provided also does not provide the option for full cover screen protector.
    Answer
    You have to pay Exchange shipping charge in order to Exchange. If you want to exchange Please connect to the link. http://list.qoo10.sg/g/458452902 We will exchange after shipping charge payment is completed. And please send us the goods. Ubi Teckpark No.10 Ubi Cresent #05-42C Singapore 408564 We process the exchange when the goods arrive. Item must remain in their intact condition, or their original packaging/tags/labels/seals attached. Thanks. ※ Any return or exchange of items will be available within 7 days upon receiving the item. Please kindly add a note about your request & order number.
    Question
    Can I make the exchange directly at your shop?
    Answer
    Sorry. We handle the exchange process using Singpost Normal Mail. Please understand. Thanks.
    Question
    So for the exchange for a full cover, will the full cover pop up with the mercury cover that you supply? Does the full cover cover the edges of the screen? To send the goods back to you do I bring down to your shop or mail via normal post?
    Answer
    Hi Customer, A thick casing may cause a film to pop up. Put a stamp on the package and put it in the nearest mailbox. Please connect to the link and pay the exchange shipping fee. Thanks. ※ Any return or exchange of items will be available within 7 days upon receiving the item. Please kindly add a note about your request & order number.
    Question
    The connect link you provided asked for a request order number. May I know what I should put in there? How do I indicate that I need an exchange for a full cover screen protector for Samsung Galaxy S7 Edge?
    Answer
    Please enclose a note with the information you need to exchange in wrapping paper. Also, please writte the order number of the product you need to exchange when you pay the exchange delivery fee.
    Question
    Dear seller, I've already dropped the item to be exchanged in your mail box. Let me know if you have received it.
    Answer
    Hi Customer, Arrival of this item has been confirmed. I will send out the replacement item. Please check your mailbox in a few days. Thanks.
    Question
    Sure. Thanks.
  • Answered
    Question
    851******* 2019-03-12
    Answer
    Dear customer
    Customer information can not be confirmed.
    Thank you.
    Q-commerce 2019-03-12
    Question
    Refund my money back.dear all pls don't order from this seller. They cheating money.
    Question
    No response after that
    Question
    Order no.289765673
    Question
    Refund my money back
    Answer
    Dear customer
    We apologize for any inconvenience.
    Cancellation / refund and postage charges have been accepted to reflect your request.
    I apologize for the inconvenience.
    Thank you.
  • Answered
    Question
    tci******* 2019-01-04
    Answer
    Hi Customer,
    Your order can not be confirmed. Please let me know your order number. Thanks.
    Q-commerce 2019-01-07
    Question
    124296470
    Answer
    Hi Customer,
    Sorry. This shopping cart number can not be verified. Would you like to contact Qoo10? Thanks.

    Call Us (65-6500-4440)
    Available Time Week day
    09:00~12:00 13:00~18:00

    Customer Service: Ask a Question
    Partnership: qoo10@qoo10.sg
  • Answered
    Question
    tan******* 2018-12-31
    Answer
    Hi Customer,
    Sorry. We don't have cases for Samsung J7 Plus models. Thanks.
    Q-commerce 2018-12-31
  • Answered
    Question
    sil******* 2018-12-09
    Answer
    Hi Customer,
    The iPhone is made in several versions. Please let me know the exact model name of your cell phone. Thanks.
    Q-commerce 2018-12-10
  • Unanswered
    Question
    the******* 2018-11-20
    Answer
    Dear Customer, Please send a picture of the front after wearing the case. And please send me a picture that shows that the case does not fit. Thanks.
    Q-commerce 2018-11-21
    Question
    Please see attached. There is a gap after wearing the case. The photo i attached earlier clearly shows that the case does not fit as the case fits very loosely on my phone and the phone is dropping out of the case. Thanks
    Answer
    Hi Customer, Sorry. Please take a picture of the model name on the top left of the package and send it to us. And can you tell me your cell phone model number? Sorry for the inconvenience. Thanks.
    Question
    Please see attached. My phone model is samsung s8. Thanks
  • Answered
    Question
    sun******* 2018-10-19
    Answer
    Hi Customer,
    All of the cases in the selection options are designed for Note 5 models. Thanks.
    Q-commerce 2018-10-22
  • Unanswered
    Question
    ven******* 2018-10-10
Ask Question
Address
UBI TECHPARK 10 UBI CRESCENT #05-42C Singapore

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Policy & Notice
How to Return/Exchange