OBdesign & I.MODA [TIG]
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OBDESIGN ★ I.MODA ★ ORANGEBEAR ★ TIG ★ COLORED FLEECED SLIM FIT PANTS ★ S-4L SIZE ★ 8 COLOURS ★ CASUAL ★ COMFORT ★ TRAVEL ★ HOLIDAY ★ OFFICE ★ EVENT ★ PANTS ★ PANTS COLLECTION

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Customer who recommended this item
5 (Based on 5 reviews)
Customer Satisfaction Score
95%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 80%/100%
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Notice

Subject Register Date
Delivery Status Seller 2016-03-10
Refund Queries Seller 2016-01-06
Selected wrong option Seller 2015-12-15
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Manufacturer/
Place of origin
Orange Bear / TAIWAN Condition New Product
Shipping From From Overseas (Taiwan)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)

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Photo Review (1)

Customer Photo Review board
Jul 14, 2016 1
chr*******

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse.

Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.

Notice
Seller

Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.

Notice
Seller

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

FAQ
Seller

The tracking number is for our Taiwan warehouse to our SG base, as Qoo10 requires the system to have the tracking number updated in the orders once they are shipped, however the orders switch to delivered mode automatically before they can be changed to the domestic tracking number, your items are picked up by Qxpress and you can expect to receive them likely the next day, thank you

Answered
2016-09-19
Kel*******
User

Hey, how many times do I need to leave message for u all?? Nobody working at customer service itzi?? I am REALLY PASSED OFF NOW!! BEEN CONTACTING U ALL BUT ALWAYS NO REPLY!! YOU GUYS SHOULD HAVE THE BASIC MANNERS TO REPLY RIGHT WHEN THE DELIVERY GOT PROBLEM INSTEAD OF KEEPING QUIET!!

FROM A REALLY PISSED OFF CUSTOMER!!

User

Dear Buyer, we are currently checking with our Taiwan warehouse on the status of your package as the status of your package is shown to be delivered, we will proceed to do a re-dispatchment of your package should there be a discrepancy in the delivery immediately, thank you and apologies for the inconvenience caused.

User

I did not receive the parcel. I called up SF Express and ask for my address and told me that the tracking number given was not the same address. U can call them up to check.

As I had previously experienced slow delivery from your company so I purposely ordered my pants earlier for my upcoming holiday trip. I need the pants by this week! How long do I still need to wait?

User

Dear Buyer, may we know when is your holiday? We have made a re-dispatchment of the items from our Taiwan warehouse on the 20th SEPT, as the current package is still missing the washed fleece pants, we will proceed to dispatch the 2 items first to reach you first on next Monday, and the washed fleece pants in a seperate package to reach you next Tuesday. We apologise for this inconvenience caused.

Answered
2016-09-17
Kel*******
User

I had been contacting you guys for the past 3 days but nobody bother to answer. I am referring to order no: 187625963, 187625964, 187625965 it was stated item had been delivered by SF Express but I DID NOT RECEIVE my pants at all! Could you guys please check and feedback if the pants had been sent to the wrong address & wrong person??? PLEASE REPLY.

User

Dear Buyer, we are currently checking with our Taiwan warehouse on the status of your package as the status of your package is shown to be delivered, we will proceed to do a re-dispatchment of your package should there be a discrepancy in the delivery immediately, thank you and apologies for the inconvenience caused.

Available during
MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off
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