- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
SF EXPRESS - $3.80
Free shipping over $128.00 purchase.
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Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse. Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.
Dear Buyers,Almost 90% of our size exchanges require a size down due to customers opting a size up than usual, please use the measurement chart and comparison chart to compare against your own body measurements (extremely useful) in all our listings to choose the right size, thank you.
Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.
If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.
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Items received in good condition. However, the material for blue is a little rough and hard compared to the light blue. As I am 1.67cm tall, the pants cuts slightly after my ankle. The thigh is a bit tight. I wish the company can come up with working pants with bright colours. Cheers.
Size:XL | Color:LIGHT BLUE(+S$3)
I bought black and light blue. My waist is 36". 2L size fit with me. The black colour material is a bit rough. Material of Light blue is softer and more comfortable.
Size:2L | Color:BLACK(+S$3)
The quality of material is good and design is nice.
Size:XL | Color:GREY(+S$3)
Ordered on 26 April received on 4 May. Color wrong. Request to exchange.
Size:M | Color:LIGHT BLUE
Size:M | Color:BLACK
Size:4L | Color:SAPPHIRE(+S$3)
Size:4L | Color:GREY(+S$3)
Size:M | Color:GREY
The tracking number is for our Taiwan warehouse to our SG base, as Qoo10 requires the system to have the tracking number updated in the orders once they are shipped, however the orders switch to delivered mode automatically before they can be changed to the domestic tracking number, your items are picked up by Qxpress and you can expect to receive them likely the next day, thank you
Hi my orders still under request since 31 Aug. When are u able to delivery my items? My 6 Cart No. 104911459
Dear Buyer, the restock is likely to take place in mid OCT, we will recommend to replace with another item or color or cancel/refund the items to prevent long delivery delay, thank you.
Singpost has confirmed this afternoon that the tracking number given by you is not traceable. Did you send or not? I need the replacement by 1st June and since you are not able to fulfill your obligation, I shall proceed to file for a full refund.
Hi dearie, per clicking on your account shows no records. Do provide us your order # or Cart# to attend to your queries. Thanks :)OBSG
Ordered on 26 April received the wrong colour on 4 May. Notified you of the colour error on the same day. U replied on 6 May admitting your mistake and assuring me that the correct colour has been despatched to me. I emailed you again on 13 May telling you that I have still not received my correct colour. But you chose to ignore my email. I heard nothing from you and I did not received the item I paid for. I ordered from Koollook on 11 May and I received 18 May with the correct colour. Look at other seller and judge yourself? I cannot wait indefinitely for you to send me a replacement. I want a refund. I am taking this matter to Qoo10.
Hi dearie, our Team had replied you :)OBSG
Can you tell your Team that todate I have still not received my replacement for the wrong colour sent. Where is my light blue? I am leaving town on 1st June and my wife needs that for her travel. You are such a disappointment. I will let Qoo10 handle this.
Hello seller I ordered a LIGHT blue but you sent a blue. I want to exchange. Please advise how do I go about doing it? My order no. is 144000251.
Hi dearie, apologies about that. Do email your Cart :94440014 & pic of the bar code & items forour Team to check & verify which has been sent. They will liase with you shortly. Thank you & apologies for the inconvenience.OBSG
There isn’t any posted question about item.