OBdesign & I.MODA [TIG]
OBdesign & I.MODA [TIG] Join Fellow and get 1 MameQ!
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OBDESIGN ★ I.MODA ★ ORANGEBEAR ★ TIG ★ PLEATED KNEE LENGTH SHORTS ★ S - 3L SIZE ★ 2 COLOURS ★ CASUAL ★ COMFORT ★ TRAVEL ★ HOLIDAY ★ OFFICE ★ EVENT ★ PANTS COLLECTION

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  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Delivery Status Seller 2016-03-10
Refund Queries Seller 2016-01-06
Selected wrong option Seller 2015-12-15
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Manufacturer/
Place of origin
OBDESIGN / TAIWAN Condition New Product
Shipping From From Overseas (Taiwan)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
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Customer Review (1)

Customer Review board
Rating Feedback Date Written by
netural May 11, 2016 yuk*******

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse.

Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.

Notice
Seller

Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.

Notice
Seller

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

FAQ
Seller

The tracking number is for our Taiwan warehouse to our SG base, as Qoo10 requires the system to have the tracking number updated in the orders once they are shipped, however the orders switch to delivered mode automatically before they can be changed to the domestic tracking number, your items are picked up by Qxpress and you can expect to receive them likely the next day, thank you

Answered
2016-07-27
irt*******
User

Hi

I raised a returns claim almost 2 weeks ago but have yet to receive a reply.
I would like to return the 2 shorts I bought from you:

1. Order Summary (Date : Jul 11, 2016 / Cart no. : 103817624)
2. Order Summary (Date : Jul 05, 2016 / Cart no. : 103687672)

Can you please give me your address so that I can return them.

User

Kindly take a photo of the item should it be a defective item as we only accept return request for items that are defective, thank you.

User

I checked the returns information on your webpage.
Nowhere does it state that returns can only be made for defective item.
I bought the 2 shorts based on your chart size but the 2XL size which I received is too big for me.
Also, the material is extremely scratchy for my sensitive skin and Singapore's weather.

I definitely don't want those 2 shorts and want a return and refund.

User

Dear Buyer, kindly take a look at our Exchanges and Returns under notice. As stated below



NOTE: Stricly no exchange to another design due to not up to expectation, only to similar design of a different size only. Minor Stains (especially on light coloured clothings (no larger than 10 CM diameter), minor thread frays at the end or seams, slight misalignment of seams, claims that cutting or design is not up to expectation, deliberate damage of item that warrants and exchange, slight measurement differences of 1-2 inches are not considered manufacture defects

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