OBdesign & I.MODA [TIG]
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OBDESIGN ★ I.MODA PLUS ★ OB DESIGN ORANGEBEAR ★ TIG ★ SLIM FIT CAPRI PANTS ★ S - 4L SIZE ★ 6 COLOURS ★ PANTS COLLECTION

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Customer who recommended this item
1 (Based on 3 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Subject Register Date
Delivery Status Seller 2016-03-10
Refund Queries Seller 2016-01-06
Selected wrong option Seller 2015-12-15
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Manufacturer/
Place of origin
OBDESIGN / TAIWAN Condition New Product
Shipping From From Overseas (Taiwan)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (3)

Customer Review board
Rating Feedback Date Written by
netural Oct 18, 2016 pet*******
netural Sep 12, 2016 emi*******
Highly Recommend Aug 04, 2016 jen*******

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse.

Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.

Notice
Seller

Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.

Notice
Seller

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

FAQ
Seller

The tracking number is for our Taiwan warehouse to our SG base, as Qoo10 requires the system to have the tracking number updated in the orders once they are shipped, however the orders switch to delivered mode automatically before they can be changed to the domestic tracking number, your items are picked up by Qxpress and you can expect to receive them likely the next day, thank you

Answered
2016-09-27
pet*******
User

Qxpress only sent 2 items to me today but status put as delivered for all 3 items?!

187878489: missing but qxpress comment delivered to recipient
187878490: ordered dark grey but black was delivered
187878488: correct item

I do not want 2 pairs of black capris in different designs.. Please advise how to replace with the correct pair in dark grey and the item that is supposed to be restocked which qxpress claimed to be delivered.

User

Dear Buyer, as Qxpress automatically places all the items in the same cart to be on delivery even tho placed on request, kindly let us know if you still wish to wait for the restock in early OCT, thank you. Apologies that our Taiwan warehouse has sent in the wrong color for 187878490, as the dark gray is in restocking mode, we will proceed refund for this item, while there will be no need to return this wrong color item, thank you.

User

Ok noted. I would like to change the restocking item to light blue in L size instead. Thanks.

User

Dear Buyer, we have proceeded with the refund for the item, and replace with Light Blue for the restocking item, thank you.

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