16.46

COCOMO★BEST SELLER IN KOREA!! ★TRUFFLE AVOCADO MIST SERUM ★ MOISTURISE ★ DALBA


Customer who recommended this item
594
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller Jan 29, 2016
Disclaimer Seller Jun 01, 2018
AGREEMENT Seller Jan 04, 2019
more
Manufacturer/
Place of origin
KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description [dAlba] Peptide no sebum Mild Gel Cleanser, Peptide No Sebum Balancing Toner , Peptide No Sebum Repair Cream , Fantastic Waterfull Spray Mask 100ml , Waterful Essence Sun cream 50ml
BOOKMARK 1 2 3 4 5 6 7

Photo Review (294)

Customer Review (416)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 14, 2019 ple*** (SG SG)
Highly Recommend Jul 14, 2019 ahs*** (SG SG)
Highly Recommend Jul 12, 2019 gig*** (SG SG)
Netural Jul 10, 2019 qid*** (SG SG)
Highly Recommend Jul 10, 2019 rub*** (SG SG)
Highly Recommend Jul 09, 2019 joe*** (SG SG)
Highly Recommend Jul 06, 2019 jie*** (SG SG)
Highly Recommend Jul 05, 2019 hon*** (SG SG)
Highly Recommend Jul 04, 2019 ley*** (SG SG)
Highly Recommend Jul 02, 2019 sha*** (SG SG)

Item Q&A(29)

Status
Question & Answer
  • Notice

    (IMPORTANT) SHIPPING - PARTIAL DELIVERY

    Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
    COCOMO
  • Notice

    Disclaimer

    While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
    COCOMO
  • Notice

    AGREEMENT

    By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
    COCOMO
  • Notice

    RETURN & REFUND PROCESS

    Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:

    Please provide the following information to our Customer Service Team Via Qpost:
    (1) Full name and Order no. (can be found in your Qoo10 account)
    (2) Reason(s) for return
    (3) Name of item(s) to be returned and its respective quantity
    (4) Photographs (e.g. the defective part or whole package to show any missing content)
    (5) Please indicate if the seal of item(s) has been removed or unwrapped
    COCOMO
  • Notice

    EXCHANGE POLICY

    ***Exchange Policy***
    ▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.

    COCOMO
  • Notice

    Shipping Info_Timing_Change memo

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
    COCOMO
  • Notice

    CANCEL / REFUND


    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.

    ***Exchange Policy***
    For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    COCOMO
  • Notice

    VERY IMPORTANT: SINGPOST NORMAL MAIL

    All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.

    Thank you very much for your understanding and cooperation!
    COCOMO
  • Notice

    FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)

    The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
    COCOMO
  • Answered
    Question
    yee******* 2019-06-24
    Answer
    Dear Customer,
    This contains avocado oil
    We do not recommend you to use in your nano mist spray
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Please follow our instagram @cocomo.65. There are many exciting events ongoing in our Instagram
    Regards,
    COCOMO
    (NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
    COCOMO 2019-06-27
  • Answered
    Question
    bab******* 2019-06-24
    Answer
    Dear Customer,
    yes, you can use this product over your make up
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Please follow our instagram @cocomo.65. There are many exciting events ongoing in our Instagram
    Regards,
    COCOMO
    (NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
    COCOMO 2019-06-28
  • Answered
    Question
    Kon******* 2019-06-21
    Answer
    Private Enquiry
    COCOMO 2019-06-22
  • Answered
    Question
    dor******* 2019-03-28
    Answer
    Dear Customer,
    yes you are right
    Have a blessed day ahead!
    Feel free to WATSAPP us at 8425 5525 should you need further assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    (Note: QPOST inquiry takes 24h-48h,within working hours to reply)
    COCOMO 2019-03-28
  • Answered
    Question
    lee******* 2019-01-18
    Answer
    Private Enquiry
    COCOMO 2019-01-18
  • Answered
    Question
    pia******* 2018-12-17
    Answer
    Dear Customer,
    Thank you for your purchases.
    Both qxpress and normal mail orders are processed within 24h from COCOMO's end.
    However, there might be slight delay of processing due to year end peak season.
    various courier companies' speed of delivery is also not within our control.
    Delivery for normal mail takes 3-14 WORKING DAYS ( do not include public holidays,sat, sun)
    Delivery for Qxpress is 24h-48h
    Please do expect slight delay in delivery during peak season. please do not worry
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-12-20
  • Answered
    Question
    ery******* 2018-11-29
    Answer
    hi
    we have full ready stock in sg
    kindly watsapp to our warehouse at 9739 9531 to obtain your parcel proof of postage
    we do not have any tracking number for normal mail and do not know where your parcel is except to be able to show we had posted out your parcel
    thanks
    COCOMO
    COCOMO 2018-11-30
  • Answered
    Question
    00a******* 2018-11-20
    Answer
    Dear Customer,
    Thank you for your purchases.
    Both qxpress and normal mail orders are processed within 24h from COCOMO's end.
    However, there might be slight delay of processing due to 11.11 peak season.
    various courier companies' speed of delivery is also not within our control.
    Delivery for normal mail takes 3-14 WORKING DAYS ( do not include public holidays,sat, sun)
    Delivery for Qxpress is 24h-48h
    Please do expect slight delay in delivery during peak season. please do not worry
    Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2018-11-21
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COCOMO SG
Available during
MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off

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