Parisilk
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IONA GLAP 1525/1550/1560 Electric Airpot 2.5L/5L/6L
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IONAIONA GLAP 1525/1550/1560 Electric Airpot 2.5L/5L/6L

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Customer who recommended this item
4 (Based on 5 reviews)
Customer Satisfaction Score
90%
  • Product 80%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 80%/100%
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller 2016-04-19
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description IONA GLAP 1525/1550/1560 Electric Airpot 2.5L/5L/6L

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (3)

Customer Review (5)

Customer Review board
Rating Feedback Date Written by
Recommend Dec 04, 2016 joe***
Netural Sep 06, 2016 xue***
Recommend Jul 19, 2016 lly***
Highly Recommend Jun 01, 2016 loh***
Highly Recommend Mar 07, 2016 bab***

Item Q&A(3)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    Parisilk
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    Parisilk
  • Answered
    Question
    lly******* 2016-07-19
    Answer
    Hi,
    Thank you for your enquiry.
    Yes you can use 13 digit voucher code no. to redeem the item from the e-ticket.
    Thanks!!
    Parisilk 2016-07-19
  • Answered
    Question
    lly******* 2016-07-07
    Answer
    Hi,
    Thank you for your enquiry.
    We do have a ready stock for this item and will transfer your item to Bedok outlet from the warehouse after that outlet will give you a call to self collection.
    Thanks!!
    Parisilk 2016-07-07
    Question
    So can i collect the item tomorrow around 4pm? Thanks.
    Answer
    Hi,
    Bedok outlet will give you a call to self collect your item or you can call them up @64416066.
    Thanks!!
    Question
    Hi, i have yet to receive any call from you. I tried to call the number you gave me but nobody picks up. Can i collect my item tmr or wed? Thanks.
    Answer
    Hi,
    Your item had been already transfered to Bedok outlet on July7th and you can collect it from the outlet between 11:00 to 7:00 PM Monday to Saturday and Sunday is holiday.
    Thanks!!
    Question
    Noted. Thanks.
    Answer
    Welcome!!
  • Answered
    Question
    jin******* 2016-02-21
    Answer
    Hi
    Thanks for the enquiry.
    Yes its an 5L capacity with 12 months warranty. It has different litres capacity also.
    Thank you.
    Parisilk 2016-02-22
    Question
    I mean another link from u. 5L and same model but with different price. Please do not change the price just because I pointed it out. Thanks!
    Answer
    Hi
    Thanks for the enquiry.
    Which link?
    Question
    Order for 5L is placed. Pls let me know the delivery. Thanks.
    Answer
    Hi
    Thanks for the enquiry.
    Question
    Hey seller, you delivered the wrong item to me. I ordered 5L but you sent me 2.5L!
    First of all, I did confirmed with you whether this is a 5L electric airport with 12 months warranty and you replied yes! Pls see my previous msg.
    Second, I realized you add one more option at your order page (Model). But previously when I order I did not see this option! There were only 3 options, which was why I msg you to ask first before I order. See my attached image.
    Third, I also wrote memo for you at my order. see attached image. What's the point of the memo if seller did not even bother to take a look?! This is not the way of doing business.

    Pls look into this seriously and give me a reply. I actually need the product urgently.
    Answer
    Hi,
    We apologize for our previous reply. We will just collect back the 2.5L and will send you the 5L as exchange. We will call you to arrange for the exchange. Thank you.
    Question
    Can you please arrange it ASAP??? I need it urgently. Can u advise when will u deliver? Is the exchange do it together when u deliver 5L to me? Last week u also told me I will receive a call for the delivery schedule but no one call me! Pls advise.
    Answer
    Hi,
    Good Day! As per my agent, they can only do the delivery to us on Friday, once we receive the stocks, we will call you by then. We apologize for any incovenience. Thank you
    Question
    Hi, I received a call yesterday saying the delivery is on today between 5 to 9pm. I can only reach home at 6.15pm. Pls update your dispatch. Thanks.
    Answer
    Hi,
    Will take note of it. Thank you
Ask Question
Address
58 SEMBAWANG ROAD #01-03, Hong Heng Mansion
Available during
MON~FRI : 11:00am ~ 7:00pm SAT, SUN, PH : day off
Policy & Notice
How to Return/Exchange