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BANN & CO.
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★CLEARANCE SALE! ALL MUST GO!★ Mobile Phone Cases - iPhone X/8/7/6/5/Plus Note 8/5 S8/S7/S6/S5/Edg
198 items sold
1.49

★CLEARANCE SALE! ALL MUST GO!★ Mobile Phone Cases - iPhone X/8/7/6/5/Plus Note 8/5 S8/S7/S6/S5/Edg


Customer who recommended this item
4737
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Our Delivery Promises & 3.00PM Daily Cut-Off Time Seller Jul 05, 2016
SingPost Normal Mail vs SingPost SmartPac Seller Jul 05, 2016
Return/Exchange Policy (1) Seller Apr 27, 2016
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,628)

Customer Review (5,028)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 16, 2018 hao***
Highly Recommend Nov 16, 2018 nat***
Highly Recommend Nov 15, 2018 czh***
Highly Recommend Nov 15, 2018 wen***
Highly Recommend Nov 14, 2018 sha***
Netural Nov 13, 2018 mad***
Highly Recommend Nov 12, 2018 sha***
Not Recommend Nov 10, 2018 nuz***
Highly Recommend Nov 09, 2018 mun***
Highly Recommend Nov 05, 2018 eng***

Item Q&A(169)

Status
Question & Answer
  • Notice

    Our Delivery Promises & 3.00PM Daily Cut-Off Time

    Dear Customers,

    We work hard to ensure that your items are shipped out to you in the fastest possible time.

    These are our delivery promises to you:

    - For orders received before 3.00PM on any business day, we promise to ship them out within the same day.
    - For orders received after 3.00PM on any business day, we will ship them out on the next working day.
    - For orders received over the weekends and on public holidays, we will ship them out on the next working day.

    ** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    SingPost Normal Mail vs SingPost SmartPac

    Dear Customers,

    We provide shipping to you via the following 2 methods that you can select when placing your order:

    1. SingPost Normal Mail

    - Cheapest shipping method
    - Delivered to your letterbox
    - Takes 1-5 business days to be delivered depending on SingPost and your area postman
    - No tracking number to track status

    2. SingPost SmartPac

    - Cost abit more
    - Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office
    - Takes 1-5 business days to be delivered
    - Tracking number is provided so you can track the status via SingPost website

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    Return/Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Provide video of the non-functioning of the product. (For electronic products)
    -Shipping fee will be incurred from seller end
    BANN & CO.
  • Notice

    Return/Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    BANN & CO.
  • Answered
    Question
    mai******* 2018-11-15
    Answer
    Private Enquiry
    BANN & CO. 2018-11-16
  • Answered
    Question
    pho******* 2018-11-14
    Answer
    Private Enquiry
    BANN & CO. 2018-11-15
  • Answered
    Question
    dta******* 2018-11-11
    Question
    I urgently need it by today, please let me know can I come over and self collect from you?
    I need IPhone 8 casing option 2 ( refer to photo attached )
    Question
    Hi, I had just placed order, but not sure did I order correctly. Please reply me as soon.
    Answer
    Hi David,

    Thank you for your message.

    You may have ordered the wrong case.

    The case in your photo is our Slide-In Card Case but you have placed an order for the Coloured Hard Case (Red).

    The Slide-In Card Case Series is not available for the iPhone 8.

    Please let us know if you would like to still proceed with your original order of the Coloured Hard Case (Red).

    The photo of the case is attached in this message for your reference.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-12
    Question
    Oh no.. do you have other color for this colored hard case?
    Question
    Do you have rose gold color for this casing? Can I change the color to rose gold instead of red? Thanks.
    Question
    How about Card Stash Hybrid series? Price is the same. Saw still have option 1,2,5,6 for selection.
    Question
    Hi seller, please help change the red color to rose gold color. Thanks.
    Answer
    Hi David,

    Thank you for your message.

    Do you mean Rose Gold colour for the Card Stash Hybrid Series?

    If yes, we only have Lime Green and Mint colour left for the iPhone 8 case as of now.

    Let us know if you are ok with either of the colour so we can change the order for you.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    I’m referring to colored hard case with rose gold color.

    As for Card Stash Hybrid series, what is Mint color?
    Answer
    Hi David,

    Thank you for your reply.

    There is no Rose Gold colour for the Coloured Hard Case.

    Please refer to the URL below for the colours of the Coloured Hard Case:

    https://gdetail.image-gmkt.com/176/196/494196176/2017/4/f4def258-0b74-4bbc-9b28-5f358ca758d0.jpg

    For the Card Stash Hybrid Case, you may refer to the Mint colour from the URL below:

    https://gdetail.image-gmkt.com/176/196/494196176/2016/10/484e2603-7a21-40b4-a426-d0ab06d5c1d8.jpg

    Let us know your preference (case series name & colour) so we can check the available stock for you. If possible, give us a few selections in case any of the case/colour you want is out of stock.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    I can’t access the web page you given. Please snap photo for my choose. Thank you so much.
    Question
    I had found the web page. I would like to change to this type: Coloured Faux Leather series, option 6 ( pink ). Please proceed to send to my address. Thank you so much.
    Answer
    Hi David,

    Ok noted.

    We will change your order to the COLOURED FAUX LEATHER CASE (IPHONE 7/8, PINK) as requested.

    Let us know if there's anything else we can help.

    Thank you!

    Best Regards,
    BANN & CO.
    Question
    Ok thanks so much. Can I know will I get the casing by FrIday?
    Answer
    Hi David,

    Thank you for your reply.

    We have already shipped out your case via normal mail. It will be delivered to your letterbox.

    Shipping typically takes around 1-5 working days but do expect for postal delays recently as mail volumes from the recently 11.11 online shopping sale is quite high. SingPost has quite a lot of parcels to deliver so delays could happen.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    wri******* 2018-10-29
    Answer
    Hi Jasmine,

    Thank you for your message.

    We have checked and confirm that your parcel has already been shipped out on 18 Oct 2018.

    You have opt for SingPost normal mail and your parcel will be delivered to your letterbox.

    As you have chose a delivery method with no tracking number, it is not possible for us to track the status of delivery for you. So sorry about this.

    SingPost typically takes 1-5 working days (excluding weekends and public holidays) to deliver but may occasionally take longer when mail volumes are high.

    You may wish to check if anyone else could have already opened the letterbox and collected the parcel for you earlier. Otherwise, please give SingPost a little more time to deliver as the parcel could be caught up in a postal delay.

    Let us know if there’s anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-10-29
  • Answered
    Question
    bab******* 2018-10-22
    Answer
    Hi,

    Thank you for your message.

    So sorry, all our S6 cases have been completely sold out.

    Let us know if we can help in any other way.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-10-22
  • Answered
    Question
    par******* 2018-10-18
    Answer
    Hi Rena,

    Thank you for your message.

    Can you send us a photo of the case with your phone not fitting it?

    We can do an exchange for you if the wrong case/model was sent.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-10-19
  • Answered
    Question
    slp******* 2018-10-18
    Answer
    Hi Stephanie,

    Thank you for your message.

    May I know if the case is unused and still in its original packaging?

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-10-18
    Question
    Hi,
    yes, unused and in original packaging.
    Answer
    Hi Stephanie,

    Thank you for your message.

    You may return the case back in original packaging for a refund.

    Please return the case by post to:

    BANN & CO.
    My Mail Box 887256
    Singapore 919191

    Write your name and reference number (51872) behind the envelope so we'll know it's from you.

    You will need a $0.90 postage stamp for returning the case. You may purchase the stamps from any SAM machine or post office.

    Let us know if you have any questions.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Hi,
    After you have received the item, how can I get my refund back ? Please advise.
    Answer
    Hi Stephanie,

    Thank you for your reply.

    The refund will be credited back to your Qoo10 account.

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards
    BANN & CO.
    Question
    Hi,

    Please advise whether you have received the item.
    Answer
    Hi Stephanie,

    Thank you for your reply.

    No, we have not receive the item back yet. SingPost typically takes around 1-5 working days to deliver.

    We will process the refund for you once we receive the item back.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Hi,
    Do I need to click Confirm Delivey in Qoo10 even thought I have returned the item? Please advise.
    Answer
    Hi Stephanie,

    Thank you for your message.

    Yes, just click on 'Confirm Delivery' as you've already received the item earlier.

    We have already received the item back and have just processed a refund for you.

    Once approved, you can check your Q.account cash balance for the refund by logging in to your Qoo10 account, then go to My Qoo10 -> Q.account -> Q.money.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Hi,
    I has received $5.89 in Q money. How come not full refund of $7.77 ? Please advise
    Answer
    Hi Stephanie,

    Thank you for your reply.

    The amount you paid previously was inclusive of shipping. The phone case is $5.98.

    As your request for a refund was due to a change of mind, only the product price will be refunded as shipping cost have already been incurred to ship your order out to you previously.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    xxs******* 2018-10-16
    Answer
    Hi,

    Thank you for your message.

    So sorry. The Blue-purple option for our Air Slim Series is only available for the iPhone 6/6S/Plus phone series.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-10-17
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