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BANN & CO.
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★NEW: IPHONE XS/XR★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S9/S8/S7
599 items sold
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★NEW: IPHONE XS/XR★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S9/S8/S7

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Customer who recommended this item
8525
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Our Delivery Promises & 3.00PM Daily Cut-Off Time Seller Jul 05, 2016
SingPost Normal Mail vs SingPost SmartPac Seller Jul 05, 2016
Return/Exchange Policy (1) Seller Apr 27, 2016
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material Tempered Glass
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,755)

Customer Review (9,211)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 17, 2018 den***
Highly Recommend Nov 16, 2018 jos***
Highly Recommend Nov 16, 2018 rhe***
Highly Recommend Nov 16, 2018 Ram***
Highly Recommend Nov 16, 2018 jef***
Recommend Nov 16, 2018 dee***
Highly Recommend Nov 16, 2018 jng***
Highly Recommend Nov 16, 2018 sin***
Highly Recommend Nov 16, 2018 che***
Highly Recommend Nov 16, 2018 far***

Item Q&A(438)

Status
Question & Answer
  • Notice

    Our Delivery Promises & 3.00PM Daily Cut-Off Time

    Dear Customers,

    We work hard to ensure that your items are shipped out to you in the fastest possible time.

    These are our delivery promises to you:

    - For orders received before 3.00PM on any business day, we promise to ship them out within the same day.
    - For orders received after 3.00PM on any business day, we will ship them out on the next working day.
    - For orders received over the weekends and on public holidays, we will ship them out on the next working day.

    ** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    SingPost Normal Mail vs SingPost SmartPac

    Dear Customers,

    We provide shipping to you via the following 2 methods that you can select when placing your order:

    1. SingPost Normal Mail

    - Cheapest shipping method
    - Delivered to your letterbox
    - Takes 1-5 business days to be delivered depending on SingPost and your area postman
    - No tracking number to track status

    2. SingPost SmartPac

    - Cost abit more
    - Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office
    - Takes 1-5 business days to be delivered
    - Tracking number is provided so you can track the status via SingPost website

    Thank you.

    BANN & CO.
    BANN & CO.
  • Notice

    Return/Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Provide video of the non-functioning of the product. (For electronic products)
    -Shipping fee will be incurred from seller end
    BANN & CO.
  • Notice

    Return/Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    BANN & CO.
  • Answered
    Question
    sak******* 2018-11-15
    Answer
    Hi Mei,

    Thank you for your message.

    Can you make a new purchase for the tempered glass from our product page?

    https://www.qoo10.sg/g/431362488

    As for the wrong item that you purchased, you can return it back to us for a refund.

    After you've placed the order for the tempered glass, drop us a reply here so we can provide you with the instructions to return the wrong item to us.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-15
    Question
    Hi! Thank you for replying, i have gone through the list to order again but there isn't (option 04 full black trim). If no stock i would like to refund. Can confirm with me again if there is?
    Question
    does your current Samsung note 8 Glass - Curved Black Trim (Case-Friendly) is full? similar as option 04 full black trim?
    Answer
    Hi Mei,

    Thank you for your reply.

    The Full Curved tempered glass for Note 8 is no longer available as they’re very problematic. Many cases don’t support it.

    Right now, only the Case-Friendly version is available. It is slightly shorter but provides adequate protection for your phone. Most importantly, it fits all phone cases.

    We recommend the case-friendly version to the older full version.

    Let us know your decision.

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    kei******* 2018-11-14
    Answer
    Hi Keith,

    Thank you for your message.

    May I know which area are you referring to?

    From the photo, the tempered glass seems to fit quite properly on the camera and does not look like it's too small.

    Maybe we missed out something that you’re referring to.

    If possible, can you circle out the area of the misfit that you are referring to so we can better assist you?

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-15
    Question
    If you take a look at my photo, the area where the tempered glass cracked at the camera cutout is a result of me trying to push the tempered glass down.

    Because the cut out for the tempered glass is slightly smaller than the camera protrusion of the iPhone Xs, the tempered glass could not fully go down.
    Question
    Photo with description
    Answer
    Hi Keith,

    Thank you for your photo.

    No worries. Do you mind if we send you another replacement to try?

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Yes please, would really appreciate that!
    Could you ensure that the tempered glass is for the iPhone Xs and not that iPhone X as the difference is really small.
    Question
    Yes please, would really appreciate that!

    Could you please check that it fits the iPhone Xs and not send the iPhone X version? Understand that the difference is so small that it’s hard to differentiate between the 2.
    Answer
    Hi Keith,

    Thank you for your reply.

    The tempered glasses for both iPhone X and XS are actually the same. That's what is being supplied to us from the manufacturer.

    We don’t have an iPhone XS with us to test.

    If you don’t mind, you can try it out without peeling off the protective film first. If you still find that it can’t fit, you can return it back to us for a refund.

    If you have a back camera tempered glass fitted on, can you just ensure that the camera tempered glass does not extends out of the camera area as that may block the back tempered glass.

    Let us know if you are alright with this arrangement.

    Thank you.

    Best Regards,
    BANN & CO.
    Question
    Hi,
    Yes I will definitely test out the fit first before peeling off the protective film.

    I do not install camera lens protector as I believe it affects the image quality of photos taken, especially with flash on.

    If the back glass protector does not fit, I would return it for a refund, thanks for the great customer service.

    I’m really hoping that it will fit though!
    Answer
    Hi Keith,

    You're most welcome.

    We will proceed to ship out a replacement piece to you by the next working day.

    If there are no postal delays, you can expect to receive it in your letterbox within 1-5 working days. Do keep a look out for it.

    Feel free to follow-up with us on this anytime after you receive the replacement.

    Let us know if you need any other help for now.

    Thank you and have a great weekend ahead!

    Best Regards,
    BANN & CO.
  • Answered
    Question
    lee******* 2018-11-14
    Answer
    Hi,

    Thank you for your message.

    Our new batch of full curved tempered glass for Samsung Galaxy S8 is full adhesive.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-14
    Question
    So if I confirm the samsung S8 curved black trim(case-friendly) glass protector is now full adhesive?
    Answer
    Hi,

    Thank you for your message.

    Yes, current stocks are all full adhesive.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
  • Answered
    Question
    lau******* 2018-11-13
    Answer
    Private Enquiry
    BANN & CO. 2018-11-14
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    CHU******* 2018-11-12
    Answer
    Hi,

    Thank you for your message.

    Yes, the stocks for the iPhone XR Anti-Blue Light tempered glass have just arrived.

    You can place your order at:

    https://www.qoo10.sg/g/431362488

    Let us know if you need any help.

    Thank you!

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-14
  • Answered
    Question
    ng_******* 2018-11-03
    Answer
    Hi,

    Thank you for your message.

    Please find the attached photo of the Full Coverage Metallic Rose Gold Trim tempered glass as requested.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-05
  • Answered
    Question
    soh******* 2018-11-02
    Answer
    Hi,

    Thank you for your message.

    Yes, we do have. You can choose either our film or case-friendly curved tempered glass for your Samsung Galaxy S9.

    Both will work with your UAG case.

    Just select the respective screen protector series that you want from our product page below:

    https://www.qoo10.sg/g/431362488

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-02
  • Answered
    Question
    ala******* 2018-10-30
    Answer
    Hi,

    Thank you for your message.

    All our new Note 9 tempered glasses come with full adhesive. There will be no sensitivity issues and will not drop off easily like your current one.

    Let us know if you have any other questions.

    Thank you!

    Best Regards,
    BANN & CO.
    BANN & CO. 2018-11-01
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