At HAPTICideas, we value our dear customers' shopping experience most.
We always try our best to solve your problems in shortest time.
When you feel something is abnormal with your item, please contact us asap.
We recommend that you go through our own procedures,
and contact us via our company WhatsApp account (+65 8704 7068),
in this way it enables us to notice and respond to your enquiry earlier, and address your problem faster.
By going through our own procedures, we will be able to:
1) reply and check necessary details with you in shortest time;
2) provide solutions and understand your preference in shortest time;
3) send our own staff to your address for exchange/replacement (no hassle for you to travel around, mail item back, or waste time to wait for two-way shipping);
4) when a refund/partial refund needed, it will be done directly by instant bank transfer, PayNow or PayLah (at your preference), within 2days.