JessCloset
JessCloset Join Fellow
22,088 Fellows
30%
POWER MINISHOP RATE 90%
6.90

JESSCLOSET - $9.9 FLAT Denim Shorts Comes In Plus Size Up To 10XL Many designs!


Customer who recommended this item
5992 (Based on 6759 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,052)

Customer Photo Review board
Nov 21, 2017
jse*******
Nov 21, 2017
sin*******

Highly Recommend Denim Shorts

Tight fitting. Soft and comfortable to wear.

ITEM CODE:3017 | COLOUR:Blue | SIZE:28

+ Add this option
Nov 21, 2017
mic*******

Recommend item well received.

about 7 working days for delivery...

ITEM CODE:2116B | COLOUR:BLUE | SIZE:27(Recommended for usual XS-S)

+ Add this option
Nov 20, 2017
ben*******

Highly Recommend Repeat purchase

Repeat purchase. This time round manage to get at $6.90 each

ITEM CODE:DM1013 | COLOUR:LIGHT BLUE | SIZE:34(Recommended for usual 4XL-5XL)

+ Add this option
Nov 20, 2017
hss*******

Customer Review (6,759)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 24, 2017 vl4*******
Highly Recommend Nov 24, 2017 bur*******
Highly Recommend Nov 23, 2017 13d*******
Highly Recommend Nov 22, 2017 she*******
Highly Recommend Nov 21, 2017 jse*******
Highly Recommend Nov 21, 2017 sin*******
Highly Recommend Nov 21, 2017 che*******
Highly Recommend Nov 21, 2017 mic*******
Highly Recommend Nov 21, 2017 koo*******
Highly Recommend Nov 20, 2017 ko_*******

Item Q&A(425)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2017-11-24
pei*******
User

Why I can't apply 30% off coupon during time sale?

User

Hi coupon can not use for on sale item thanks

Answered
2017-11-18
yap*******
User

Hi, it has been 2 to 3 days, why is my item still in "Shipping Scheduled"?

User

Hi i just checked with qxpress it will deliver today or tomorrow thanks

Answered
2017-11-15
dar*******
User

Hi, for your item, are they only available for big sizes ? I see the measurements for the waist for S size is 60cm (which is very large if you mention it one way across the waist) - is that around the waist or just across the waist as in your picture ? If it is around the waist, then still possible to wear S as it is 30cm across one side. Please help me to understand. Thanks,

User

Hi thanks for your message may i know which item thanks

User

All your items ! how do you measure the waist ? Does it go round the body or just across the waist ?

User

Hi across tthe waist if you need i can do measure for you before send your item thanks

Answered
2017-11-15
suc*******
User

Hi, I replied your message on 6 Nov, but I still have not received my item. I attached a screenshot of our message. Could you please check? Thank you.

User

Hi sent you today thanks

Answered
2017-11-14
e.i*******
User

Hi, I'm returning the item because I bought the wrong size. Already submitted the Qoo10 application for return/exchange. I would like to know what type of stamp should i get from SAM to send this back to you? Please advise, thanks!

User

Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs. Please email me at Jessclosetcs@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

User

Have emailed, yet to receive a reply. Thanks

User

ok thanks

Answered
2017-11-08
sha*******
User

Hi Seller,

I am wearing your Item DM1013 BLUE, size 27, wish to get Item 2030 Black, are both cutting the same?
should I get the same size 27?

User

Hi, Thanks for your enquiry. I would suggest you to order size 28. For more size and recommenation details please refer the size chart on the item page. Cheers! Jesscloset

User

Thanks for your reply!

User

you welcome

Answered
2017-11-07
sel*******
User

hi I'm wearing UK 40, what size should I get?

User

Hi, Thanks for your enquiry. I would suggest you to order size 40. For more size and recommenation details please refer the size chart on the item page. Cheers! Jesscloset

Answered
2017-10-29
hui*******
User

Hi, my order 232241099, i had ordered 2 pants but oh received 1 pant... pls advise..

User

sorry will send you today thanks

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