JessCloset
JessCloset Join Fellow
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POWER MINISHOP RATE 90%
11.90

JESSCLOSET - $9.9 FLAT Denim Shorts Comes In Plus Size Up To 10XL Many designs!


Customer who recommended this item
6125 (Based on 6905 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,118)

Customer Photo Review board

Highly Recommend Nice!

Material is not bad, will buy again.

ITEM CODE:DM1013 | COLOUR:Blue | SIZE:36(Recommended for usual 5XL-6XL)

+ Add this option
Dec 17, 2017
cec*******

Highly Recommend Denim Short Pant

Well received within a week and not bad quality with the price!

ITEM CODE:6801 | COLOUR:LIGHT BLUE | SIZE:30(Recommended for usual L-XL)

+ Add this option
Dec 16, 2017
eip*******

Highly Recommend Love it

Good purchase.... .................

ITEM CODE:2116B | COLOUR:BLUE | SIZE:27(Recommended for usual XS-S)

+ Add this option
Dec 16, 2017
fon*******
Dec 14, 2017
suz*******

Highly Recommend Nice Demin Shorts

Delivery was very fast by normal mail. Will order again when restock.

ITEM CODE:DM1013 | COLOUR:BLUE | SIZE:27(Recommended for usual XS-S)

+ Add this option
Dec 14, 2017
ser*******

Customer Review (6,905)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 17, 2017 cec*******
Highly Recommend Dec 17, 2017 jol*******
Highly Recommend Dec 16, 2017 mei*******
Highly Recommend Dec 16, 2017 eip*******
Highly Recommend Dec 16, 2017 lua*******
Highly Recommend Dec 16, 2017 fon*******
Highly Recommend Dec 15, 2017 fyz*******
Recommend Dec 15, 2017 aud*******
Highly Recommend Dec 15, 2017 Juy*******
Not Recommend Dec 15, 2017 anw*******

Item Q&A(432)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Unanswered
2017-12-15
lay*******
User

还是没收到货,請给交代

Answered
2017-12-11
wen*******
User

Can I try the item in your shop?

User

Hi thanks for your message sorry to let you know we don't have shop only have wearhouse if you want can give me your measurement i can check for you
thanks

Answered
2017-12-07
sam*******
User

Dm1013 blue when restock ?

User

Hi
Thanks for your message. It will be arriving in Singapore around 40 days. Please come back to place your order by then.

Thanks
Jesscloset

Answered
2017-12-06
hui*******
User

Item no :238443344

Hi, I have not received my order as per the above mentioned. Please advise urgently.

User

Hi
Thanks for your message. Thanks for your message. We're sorry to hear that your parcel hasn't arrived. Your parcel was sent on 4.12.17. Deliveries via Singpost normal or registered mail takes 3 working days. Please be advised that postal delays can happen. Deliveries via Qxpress takes 1-2 working days.
Postal Delays: Singpost sometimes deliver parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to jessclosetcs@gmail.com
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards
Jesscloset

Answered
2017-12-04
anw*******
User

It is absolutely ridiculous that one pair of denim short ordered on Oct 16 by normal mail has not arrived to date Dec 04. From all my years of online shopping even from China, it has never taken this long and by such a long time, a refund or resend would have been offered as a courtesy. Its not abt the money per se. Like many others have commented, seller putting the blame on buyer for choosing normal mail is appalling behaviour. I have never experienced a lost item ever from Singpost (on the basis that the seller had the correct address label and their own address return label on the package). It is Singpost afterall, it can't possibly be that inefficient really. I want this matter resolved pls.

User

Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost. Can you please email me at JessClosetCS@gmail.com and then we decide what to do. We can offer you a compromise solution. Please include your order number in the email. Thanks for your patience. Jesscloset

User

I have emailed u last Tue 5 Dec. Its a week now and still no response. Pls resolve this ASAP.

User

could you please give me you email address i will check for you soon thanks

User

anwong72@yahoo.com

How?

User

Hi thanks let me know please check your email thnks

Answered
2017-12-03
eve*******
User

Hi, will there be any restock for 2030 black size 38?

User

Hi restock will come next week thanks

User

Thanks much!!! Is there new designs coming?

User

yes we will but not sure the time it will coming thanks

User

Noted... I'll try to keep a lookout at your item page.

User

Hi the restock will coming next week thanks

Answered
2017-12-02
1gi*******
User

Hi

Do all the pants come with stretchable

Thanks
NE

User

Hi not at all 3017 is stretchable thanks

User

noted, thanks

User

you welcome

Answered
2017-12-02
swe*******
User

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BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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