OB Design
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JooJooClubOB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED LONG TROUSERS LOOSE HAREM PANTS★ PREMIUM QUALITY ★

See all JooJooClub items

Customer who recommended this item
45 (Based on 59 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Cotton (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED LONG TROUSERS LOOSE HAREM PANTS★ PREMIUM QUALITY ★

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (11)

Customer Photo Review board
Feb 04, 2016
ice*******
Feb 03, 2016
zas*******
Feb 03, 2016
yin*******
Jan 24, 2016 1
che*******
Jan 21, 2016
ezr*******

Customer Review (59)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 26, 2016 ido*******
Recommend Feb 23, 2016 kel*******
netural Feb 18, 2016 nan*******
Recommend Feb 18, 2016 elo*******
Recommend Feb 04, 2016 ice*******
netural Feb 04, 2016 bre*******
Recommend Feb 03, 2016 sha*******
Recommend Feb 03, 2016 zas*******
Highly Recommend Feb 03, 2016 yin*******
Recommend Jan 29, 2016 ade*******

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-02-18
ct.*******
User

I have yet to receive my item and when I checked, the consignment number shown is invalid. Can you give me the correct number. It's been 2 weeks since I made my purchase!!

User

Hi,

Thanks for your message.
We're sorry for the delay and we have check with shipping company and we estimate you will receive it within next week. Please let us know if you didn't receive it within next week.

Thank you
OBDesign.sg

Answered
2016-02-02
elo*******
User

Will you have fresh stock for M size black and blue?

User

Hi,

Thanks for your message.
We have already restock the clothing.

Thank you
OBDesign.sg

Answered
2016-01-18
dod*******
User

Do u allow exchange of sizes? I ordered a XL size but got size 26, whch i believe is an M?

Order No: 99543724

User

Hi,

Thanks for your message.
We found you have order 2pcs clothing, may I know which size that you receive?

Thank you
OBDesign.sg

User

I received a size 26 and size 34.

Size 26 was received in first order. I have ordered a XL. When the item was delivered...I thought it was a rhym XL and it was too small.

So I ordered a XXL recently and received a size 34 which was way too big.

I thought the size difference between XL and XXL was too huge...only to realise that size 26 was sent in the first order and it's actually an M

So now I'm stuck with two pants thats too small and too big. I'm hopping to exchange size 26 with the right size that i ordered ... Size XL

Thanks
Esther

User

Hi,

Thanks for your message.
Can you give us the order number for the size 26?

Thank you
OBDesign.sg

User

Order number 99543724

User

Hi,

Thanks for your message.
Can you take a photo for the clothing label and send to us?

Thank you
OBDesign.sg

User

Pic attached. If possible...would like to change both to XL as both are really not wearable.

User

Hi,

Thanks for your message.
We're sorry to inform you for the order 158932565 we can't do an exchange for you because our return policies is (We only accept the return clothing in 14 days from the day after you receive all goods in an order).

For the order 160652528, we can do an exchange for you.

Thank you
OBDesign.sg

User

Thanks! How do I exchange?

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101436. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi please advise if you have receive the item and when will the replacement come? Thanks!

User

Hi,

Thanks for your message.
May I know do you have the tracking number?

Thank you
OBDesign.sg

User

RC221991624SG
As per status it was ready for collection since 13 Feb. Please advise.

User

Hi,

Thanks for your message.
We will collect the return parcel and update to you.

Thank you
OBDesign.sg

User

The item has been returned to me because it's unclaimed. Please arrange to collect from me and provide the replacement size. I'm not going to waste another round of registered postage to send it to you when it was the wrong size sent to me in the first place.

Please settle this asap.

User

Hi,

Thanks for your message.
We're sorry to inform you we can't collect the clothing from you, can you resend the clothing to us again?

Thank you
OBDesign.sg

Answered
2016-01-05
fay*******
User

hello seller,
when will you be restocking the navy blue harem pants L size?

User

Hi,

Thanks for your message.
We have already restock it.

Thank you
OBDesign.sg

Answered
2015-12-08
sha*******
User

I have not received my item. Please advise urgently.

User

Hi,

Thanks for your message.
We estimate you will receive it within this week.

Thank you
OBDesign.sg

Answered
2015-10-19
jan*******
User

Hi there,

Can you pls advise the size I shld get?
Hip 39 inch
Upper Waist 32 inch
Lower Waist 36 inch
Thigh 23.5inch.

Thanks.

User

Hi,

Thanks for your message.
We recommend you take size L.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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