OB Design
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OBDESIGNOB CLUB ★ OBDESIGN ★ IMODA ★ RETRO STRECHBLE SKINNY DENIM PANTS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

See all OBDESIGN items

Customer who recommended this item
12 (Based on 14 reviews)
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 65% Cotton + 30% Nylon + 5% Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ IMODA ★ RETRO STRECHBLE SKINNY DENIM PANTS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (14)

Customer Review board
Rating Feedback Date Written by
Recommend Mar 20, 2016 nor*******
netural Feb 11, 2016 kul*******
Recommend Feb 03, 2016 sam*******
Recommend Feb 01, 2016 nor*******
Recommend Jan 27, 2016 did*******
Highly Recommend Jan 26, 2016 wdy*******
Recommend Jan 09, 2016 viv*******
Recommend Jan 09, 2016 ann*******
Recommend Dec 30, 2015 sta*******
Highly Recommend Dec 28, 2015 kan*******

Item Q&A(4)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-01-06
jea*******
User

Dear OB,
I received the pants in Deep Blue, XL but it is too small & very tight. For 2XL, it is too big also. This cutting doesn't fit me at all. Can I exchange to another style? If yes, I will return the pants to you. Please advise your address, thank you.

User

Hi,

Thanks for your message.
We're sorry to inform you we can't do 2nd time exchange exchange with you.

Thank you
OBDesign.sg

User

Dear OB,

I am disappointed, then have to keep the pants in storeroom already :(
Even If I pay for both shipping fees also cannot?

User

Hi,

Thanks for your message.
May I know which clothing that you prefer to exchange?

Thank you
OBDesign.sg

User

Dear OB,

Thank you very much for your help, will continue to support OB.
Pls exchange this item for me and confirm have stock?
I will return the pants to you tomorrow by Singpost. I will also include a $2 prepaid envelope for you to send the new pants to me. Pls confirm your address, thank you!

Item code : 439694999
Color : Blue
Size : XXL
75% Cotton + 25% Polyester (Stretchable)

User

Hi,

Thanks for your message.
Can you top up the shipping fee $3.99 to us?

Thank you
OBDesign.sg

User

Dear OB,

Can, I enclose cash $4 in the return parcel. OK?

User

Hi,

Thanks for your message.
It's ok.

Thank you
OBDesign.sg

User

Dear,

I haven't receive the item, please advise when it will be sent out? Thank you.

User

Hi,

Thanks for your message.
We have already receive your parcel and we will ship the clothing to you asap.

Thank you
OBDesign.sg

User

Thanks! Hope to receive by this week.

User

Hi,

Thanks for your message.
We have chec with shipping company and we estimate you will receive it after chinese new year.

Thank you
OBDesign.sg

User

Hi,

Please advise if you have sent out my parcel? Thanks.

User

Hi,

Thanks for your message.
Yes, we estimate you will receive it within next week.

Thank you
OBDesign.sg

Answered
2015-12-31
ann*******
User

nothing found for this shipping info: 158000100062850 . pls check asap!

User

Hi,

Thanks for your message.
We esitmate you will receive it within next week.

Thank you
OBDesign.sg

Answered
2015-12-24
nay*******
User

Ir has been 3 weeks and i havent received.. but the tracking says it was delivered.. please check otherwise refund!!

User

Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox.

Thank you
OBDesign.sg

Answered
2015-12-03
jea*******
User

Dear OB,
I ordered many pants from OB. However, this time, this pant in 2L seems like size 3L as the crotch is very long and I measured 11.8 inch instead of the supposed 10.5 inch? Suspect this is 3L but sewn with 2L label? Overall excess fabric everywhere and the length too long also. What can be done? If I return to you and exchange for another piece of 2L or another style? will the measurement be the same? It make me lose confidence to order more pants. Please advise, thank you.

User

Hi,

Thanks for your message.
The pant that we ship to you is size 2XL, every clothing has their measurement, may I know do you want exchange the size to XL?

Thank you
OBDesign.sg

User

Dear OB,
Yes, I want to change color too to Deep Blue in XL. Pls advise send to where. Pls advise your email to communicate. How much is postage for 1 pants? Thank you.

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101339. We will resend you a clothing after we receive your return clothing. We recommend you mail back the clothing by using singpost. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Dear OB,
Noted. Late reply as I am overseas. I will arrange return to you for exchange to XL in Deep blue. Please reserve for me. Thank you

User

Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

User

Dear OB,

I have returned the pants on 15/Dec from Singpost. Have you received it? When will you send out the new Pants in Deep Blue in XL? Thanks.

User

Hi,

Thanks for your message.
We have already receive your clothing and the replacement is on the way from Taiwan, we estimate you will receive it within next week.

Thank you
OBDesign.sg

User

Dear OB,

Thanks very much.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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