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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ KNITTED V-NECK LONG SLEEVE CARDIGAN ★ S - XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY ★

See all JooJooClub items

Customer who recommended this item
96 (Based on 102 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ KNITTED V-NECK LONG SLEEVE CARDIGAN ★ S - XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY ★
BOOKMARK 1 2 3 4 5 6 7

Photo Review (26)

Customer Photo Review board
Oct 28, 2016
jul*******
Oct 24, 2016
mel*******

Highly Recommend Cardigan and long blouse

Nice material colours ok.

Color:Light Gray | Size:S

+ Add this option
Oct 16, 2016
goh*******
Oct 14, 2016
tar*******
Aug 20, 2016
won*******

Customer Review (102)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 20, 2017 ohs*******
Highly Recommend Jan 11, 2017 bel*******
Highly Recommend Dec 20, 2016 ste*******
netural Nov 13, 2016 del*******
Recommend Nov 12, 2016 dor*******
Highly Recommend Nov 10, 2016 tut*******
Recommend Nov 09, 2016 smi*******
Highly Recommend Nov 05, 2016 Lau*******
Highly Recommend Oct 28, 2016 jul*******
Highly Recommend Oct 27, 2016 yal*******

Item Q&A(16)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2017-02-15
chi*******
User

Hi can I know if you still have Royal Blue L size? If not, will there be a re-stock>

Thank you.

User

Hi,

Thanks for your message.
It's currently out of stock, we're sorry to inform you we're not sure for the accurate restock date

Thank you
OBDesign.sg

Answered
2017-01-31
mei*******
User

Hi, will there be restock for the black XL?

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

User

Hi OB design!

Possible to alert me when stock arrive for Black? Thanks!

User

Hi,

Thanks for your message.
Can you leave your email address to us? We will update to you once we restock

Thank you
OBDesign.sg

User

Hi!
Here's my email
Meiyi88@gmail.(com)

Thanks! Really wanna get this cardigan asap!

User

Hi,

Thanks for your message.
We will update to you once we restock

Thank you
OBDesign.sg

User

Hi seller.. It's like almost 2 mths.. Still no restock?

User

Hi,

Thanks for your message
We're sorry to inform you it's still out of stock

Thank you
OBDesign.sg

Answered
2016-11-22
joc*******
User

Hi, I have yet to receive the refund of the delivery package.
Please help to check and advise.
It has been too long.

User

Hi,

Thanks for your message.
We will try again to transfer to you, if fail again and we will refund to you by Qoo10 by tomorrow

Thank you
OBDesign.sg

User

Does the company has any intention to reimburse me?
It had been 3 months.
I am going to file a complaint case within Qoo10 since this is cheating, if I do not receive within 7 days from this mail.

User

Hi,

Thanks for your message.
We have already refund to you via Qoo10

Thank you
OBDesign.sg

User

Amount well received under Q money.
Thank you.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

Answered
2016-10-31
lin*******
User

is the discount applicable to these cardigans? I can't seem to apply it.

Thanks.

User

Hi,

Thanks for your message.
May I know where you get the discount code?

Thank you
OBDesign.sg

Answered
2016-10-14
val*******
User

Hi there,

May I know when will there be new stock for the above mentioned colors?

Thanks

Regards
Val

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

Answered
2016-09-23
joc*******
User

Hi,

As communicated before, it will be more than the $3.99 which you will reimburse me, to send back the defective cardigan to you via sing post. So how is it that you only reimburse me S$3.99 to send back the defective pc.
My remarks clearly asked that condition to be checked before sending out.
Firstly, original order already needed to be changed, then delivery is late, and now 1 is defective.
This is really bad.
Please confirm reimbursement as soon as possible.
Communication has been to & fro too many.
Please confirm soon so I may proceed to send back the defective pc.
I do not want this to be my first bad experience with Qoo10 Seller.

User

Hi,

Thanks for your message.
The cost for the singpost smartpac envelop is only $3.99 and we will refund the shipping fee $3.99 to you.

Thank you
OBDesign.sg

User

Hi, ok, will check out, proceed and revert with the necessary documentation once I send.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Hi, I have sent out the defective grey cardigan with a piece of paper inside the parcel with RMA number: RMA101775 on it.

Can I change to the black in size F?
I really need a black cardigan.
I understand there will be no further exchange if size cannot fits.
Please please ensure it is in good condition so I can confirm the delivery soon.

Tracking number attached in pic.
Thank you.

User

Hi,

Thanks for your message.
We're sorry to inform you the black color in size F is currently out of stock.

Thank you
OBDesign.sg

User

But I saw it in stock...was the stock level fake when I ordered then?
This is a sad situation.
Dark red then?

User

Hi,

Thanks for your message.
We're sorry to inform you the dark red color in size F is also out of stock. We're sorry to inform you we can only exchange the same size and color to the customer, if customer request exchange to another color and size, we need to charge customer the shipping fee $3.99 and customer need to return back the clothing in their own cost.

Thank you
OBDesign.sg

User

Noted, to stick to grey then

User

Hi,

Thanks for your message.
We will arrange ship out the clothing for you.

Thank you
OBDesign.sg

User

Hi well received the new pic.
All is good.
Thanks to advise when the S$3.90 be reflected under credit card? Or under Qoo10 account?

User

Hi,

Thanks for your message.
May I know do you receive the clothing?

Thank you
OBDesign.sg

User

Yes I did.
Thanks to advise on the reimbursement of the $3.90 I paid to send back the defective piece to you.

User

Hi,

Thanks for your message.
Can you give us your bank account details? We will refund to your bank account

Thank you
OBDesign.sg

User

hi - UOB 136-125-842-3
Thanks to let me know when it's complete so I may acknowledge and close the case.

User

Hi,

Thanks for your message.
We will refund to your bank account

Thank you
OBDesign.sg

User

Hi, it has been a week.
Can you advise when will this be processed?
Thanks.

User

Hi,

Thanks for your message.
We're sorry for the delay, we will refund to you within this 2 days

Thank you
OBDesign.sg

User

Hi, I have just checked, it's still not done.
Please advise.

User

Hi,

Thanks for your message.
We're sorry about that and we will check with our account

Thank you
OBDesign.sg

User

Hi, still no update?

User

Hi,

Thanks for your message.
We will try again to transfer to you, if fail again and we will refund to you by Qoo10 by tomorrow

Thank you
OBDesign.sg

Answered
2016-09-17
joc*******
User

Hi, package well received.
But the grey is not in acceptable condition.
Please refer to the pic. It looks like torn and was sewn back (I have sent the pic in another query as we can only upload 1 pic at a time)
And there are 2 spots of bad sewing at the front, near the V. (Attached here)
Please advise on exchange/refund.
Thank you.

User

Hi,

Thanks for your message.
May I know which color for this clothing?

Thank you
OBDesign.sg

User

Hi, is the grey pc.

User

Hi,

Thank you for your message.
Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101775. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

Answered
2016-09-08
d_p*******
User

Is black, white and dark green available in "S" size? Understand the inventory shown here is not updated though we can select from the dropdown to buy.

User

Hi,

Thanks for your message.
The black and white color is available for size S.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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